FileTrac Evolve

Essential to my business

Opmerkingen: I bought my company (one man shop) in 2007 and immediately began looking for a Claims Management System. At that time I had over 23 years on the carrier side and had been involved in developing several claims systems, so I knew what I was looking for. Finding File Trac and working with the File Trac team has been instrumental in helping my company grow from a one man /one city operation into a 14 state Regional Adjusting Firm.

Pluspunten:

It's a great communication portal. All data for all claim assignments is one place. Extremely user friendly, very logical work flow. Able to do all billing and calculate Adjusters pay outs in the same software.

Minpunten:

Some of the user rights/authorities tools need additional development. File Trac implement development changes without communicating the enhancements

A fully integrated immersive Claims Management System.

Opmerkingen: In 10+ yeas of use, we have never had an issue or downtime and at the end of the day, we just want to close claims so more are coming in. So bottom line, they are only an assistance to our end goal not a hinderance or even a second thought in an already busy day.

Pluspunten:

It is easy to use, easy to roll out, don't have to train any employees on use due to the user experience being self explanatory. The software has bridges that integrates with all the various software we use regardless of the carrier. So with Symbility all the claims come in via the Symbility bridge so there is no time consuming setup process for each claim, can assign them all out via a map via by zip code, adjuster, manager or supervisor can be automated based off specifics of the file, all data is easily synced back to Symbility so only have to keep notes in one area on the invoice not the invoice, File Trac and Symbility along with so much more. Equally their is a bridge with Xactimate, a bridge with HOVER, and they will even work with you if you have your own proprietery system. I can't say this about really any other company or vendor that has worked with me in the past, at least not to the same degree, and that is they believe in a shared fate, they are in the boat with you. They want to see you succeed because when one succeeds we both win. That is mutual too because as they grow, the software becomes stronger making our operations stronger. In my opinion a claims companies value is from their process, not solely their claim volume if at all. File Trac has helped us build an AMAZING process, a claims assembly line, automating what can be automated and allowing us to focus on the quality more than mundane tasks. File Trac has been key to our success.

Minpunten:

It was that there were some automation concepts we needed it didn't have but then it turns out, they did have them just had to setup differently and the ones it didn't they made for us.

Review 03-25-15

Opmerkingen: File Trac has been a true asset to my company. The ease of use and the support received is outstanding. Would (and have) recommended to other companies.

FileTrac - Hands down one of the best decisions I've made for my company

Opmerkingen: I have utilized the FileTrac claims management system in my offices for over 10 years. I reviewed/researched other products prior to implementing FileTrac. None of the other products compared to FileTrac’s features and benefits. If you are considering a fully capable claims management system, I highly recommend you start with FileTrac. You will not be disappointed.

Pluspunten:

• Intuitive & Easy to Use • Affordable – No upfront costs or fees. Unlimited users/locations at no additional cost. Only cost is a one time fee per claim that is very affordable. The cost is easily recouped in gained efficiencies. • Scalable • FileTrac is a Progressive & Forward-Thinking company that adds new features and benefits often. • Full and easy integration with other platforms such as Xactimate, Symbility & QuickBooks. • Advanced Reporting Capabilities that will fit any scenario. • Convenient and easy to use Diary system. • Superb Tech Support • Time sheet tracking and Adjuster Payout Tracking make billing and commission reporting easy. • Web Based – Ability to manage and handle claims from anywhere . Perfect for companies with multiple offices in multiple locations. • Secure • Backed up – never worry about losing claim information, reports, notes or photos. • File Trac is a Trusted Partner who treats each client as if they are their only client.

Minpunten:

There really isn't anything negative I can say.

FileTrac

Opmerkingen: I have been involved with FileTrac for over 10 years. They are customer oriented, service oriented, technologically current and forward thinking. Over the years I have developed a true friendship with [SENSITIVE CONTENT HIDDEN] and his team at FileTrac and would recommend this program without any reservation!

Pluspunten:

The ability to bulk dispatch using the mapping system and the ability to create your own reports based on our specific need. I am a big fan of their Customer Support Team. They are open minded and responsive to our needs regardless of the day or time of day you may be experiencing an issue. They are true partners!

Minpunten:

I struggle to identify a negative to this CMS.