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Nederland Lokaal product
FareHarbor

FareHarbor

Nederland Lokaal product

Wat is FareHarbor?

FareHarbor is een krachtig reserveringssysteem dat is ontworpen voor reis- en activiteitenbedrijven van elke omvang. Het is ontworpen om gemak en efficiëntie te bieden voor elk aspect van je bedrijf, en het biedt op één centraal dashboard alle hulpmiddelen die je nodig hebt om je dagelijkse taken te beheren. Gebruik elk apparaat dat je maar wilt om klantinformatie te verzamelen, digitale ontheffingen te ondertekenen of een veilige betaling te accepteren. Doe dit alles met 24/7 ondersteuning door het vriendelijke klantensuccesteam.

Wie gebruikt FareHarbor?

Deze software is ontworpen in directe samenwerking met operators. Deelnemers vinden het gemak van boeken en omboeken de beste eigenschap, terwijl eigenaren de onbeperkte aangepaste rapporten en kostenbesparingen waarderen.

FareHarbor Software - 1

Twijfels over FareHarbor? Vergelijk met een populair alternatief

Netherlands
FareHarbor

FareHarbor

4,8 (1.105)
Lokaal product
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
68
8
4,6 (1.105)
4,7 (1.105)
4,9 (1.105)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
57
32
4,6 (4.974)
4,5 (4.974)
4,3 (4.974)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over FareHarbor

Gemiddelde score

In totaal
4,8
Gebruiksgemak
4,6
Klantenservice
4,9
Functies
4,6
Prijs-kwaliteitverhouding
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
María
Booking Manager
Geverifieerde LinkedIn-gebruiker
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Very easy to use!

5,0 2 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Emma
Emma
Owner in VK
Geverifieerde LinkedIn-gebruiker
Vrije tijd, reizen en toerisme, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Excellent service and product

5,0 4 jaar geleden

Opmerkingen: Overall, I really like Fareharbor - I like the way it looks when people book.

Pluspunten:

The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Minpunten:

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Reactie FareHarbor Holdings

4 jaar geleden

Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks!

Craig
Owner in Amerikaanse Maagdeneilanden
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Great fit for a medium sized tour operator

5,0 9 maanden geleden

Opmerkingen: Overall FareHarbor is our source of truth for all things about our reservations, our scheduled tours and our guide assignment. I now use one of the FarHarbor reports as the basis for guide compensation, so it is fully integrated into our business operations. My interactions with their support organization have been very satisfying.

Pluspunten:

We do almost 2,000 bookings for over 6,000 guests each year, I can't imagine doing that volume of transactions with a system that is not as complete as FareHarbor. The speed of the hosted environment keeps up with our check-in flow, and the system seemlessly integrates with our website for online booking. Fully 2/3rds of our bookings and over half of our passengers book online, so that is critical.

Minpunten:

I think that FareHarbor could invest in improving its reporting capabilities, other than basic quantitative reports I see very little in the way of insightful reporting coming out of the application. It is flexible and does allow me to export into excel where I can do further analysis, but in general I view the reporting capabilities as rudimentary. There are some dimensions that are impossible to report against, although there are workaround using dashboard views.

Sandra
Founder, CMO in VS
Vrije tijd, reizen en toerisme, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Over-promised and Under-performed compared to Other Top Booking Software

3,0 5 jaar geleden

Opmerkingen: Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree. I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies.

Pluspunten:

The user experience for the guests who are booking seems good.

Minpunten:

Everything is complicated. From set-up to all the confounded reporting options, it is just all too much. Not user-friendly from the point of view of the tour operators dashboard. It is nearly impossible to set-up or edit your own tours. The gift-card option is ugly and not a good sell for our company. We sold way more gift cards with our other software.

Reactie FareHarbor Holdings

5 jaar geleden

Hi Sandra - Thank you for your honest feedback. Open and honest communication with our clients is very important to us and we deeply regret the experience that you had. Although you did not find FareHarbor to be the solution you were looking for, we would hate for you to leave with a bitter taste. If you have additional feedback you'd like to share please feel free to reach us at (855) 495-5551. Otherwise, we wish you and the BK Adventure team continued success and hope for another opportunity to earn back your business.

Molly
Reservations Coordinator in VS
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great option overall

4,0 4 maanden geleden

Pluspunten:

FareHarbor is an extremely user friendly platform for our business. We take daily reservations for scheduled times, and this program makes it easy to set capacity limits, collect custom information, and process payments. One aspect that is very helpful is the ability for administrators to make changes to all aspects of the experience listings without having to submit a ticket and wait for approval. The customer service is available 24/7 and the representatives are always knowledgeable or willing to find the answer. They will also walk you through the steps to make changes so that you know how to do it in the future.

Minpunten:

Having come from another system, there are a few things I would have liked to have seen in FareHarbor. One is the ability to see abandoned carts. This was a good way to convert sales in our old system, and I feel that loss with FareHarbor. I would also like more control over emails sent out and the ability to cancel automated emails for a particular client or date.

Reactie FareHarbor Holdings

3 maanden geleden

Hello Molly, thank you very much for sharing you review and feedback with us. We will take your suggestions into consideration!

Christina
Owner Manager in Australië
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Highly Recommended Software for Tour Operator

5,0 10 maanden geleden

Pluspunten:

The integration with other platform is great, user friendly, simple step to add/edit/archive items. I can add 2 separate bank accounts for different services in one dashboard. The customer support is awesome, however different time zone sometimes makes it not practicable to solve the problems in 24 to 48 hours. This software is suitable for day tour operators.

Minpunten:

Not suitable for multi day tour. There's no options to let the booking fees take by the operators.