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AxisCare
Wat is AxisCare?
Het webgebaseerde systeem van AxisCare is ontworpen voor niet-medische instellingen voor particulier gebruik en Medicaid, en is een zeer aanpasbare oplossing. Instellingen verschillen altijd van elkaar, dus waarom zou je je activiteiten aanpassen aan onbuigzame software? Met volledige planning, een mobiele GPS-app, automatische facturering, integratie van facturering/loonlijst, aangepaste formulieren en rapportage, is AxisCare zeer flexibele en gebruiksvriendelijke planningssoftware in de thuiszorg.
Wie gebruikt AxisCare?
Het ondersteunt de niet-medische, particuliere thuiszorgmarkt, inclusief instellingen die factureren aan Medicaid. Klanten van AxisCare verbeteren hun workflow, vereenvoudigen facturering en salarisadministratie, en hebben de beschikking over volledige rapportagecapaciteiten.
Twijfels over AxisCare?
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AxisCare
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Reviews over AxisCare
Highly Recommend AxisCare for Home Healthcare Agencies
Opmerkingen: Overall, the folks at AxisCare have done an outstanding job of continually developing the AxisCare System and they are excellent at updating us and continuing to update their knowledge base and training support. I highly recommend them to anyone looking for a good solution for their home healthcare business.
Pluspunten:
It is obvious when you first join AxisCare that their onboarding and training teams have designed well-thought-out content and continue to develop knowledge bases and support via ZenDesk. They listen to us when we make enhancement requests and their customer support and speedy follow up are outstanding.
Minpunten:
There are two primary opportunities for improvement and they both revolved around the applicant tracking software system and database transfer of completed application forms directly into AxisCare. Our state requires over 30 specific forms in the application process. This requires us to be able to upload over 30 specific images and PDFs and the AxisCare System currently requires us to upload each one separately, which is extremely tedious and a large dedication of time for each applicant. We have yet to hear back from the development team on when this is going to address. I have to imagine that this is a must-have for every HR Department of each of their clients and this seems to me to be such a basic development request. Secondly, our current Caregiver Applicant Process is facilitated by Apploi (third-party) and Apploi's Third-Party vendor, HelloWorks. We currently capture all 30 forms via data entry from primary caregivers' mobile phones and this data is stored on the servers of Apploi, but there is no current data map that updates all of the data from HelloWorks to AxisCare. This is a significant data mapping disconnect, as we have to update hundreds of data fields in AxisCare for each caregiver applicant. There has to be a better solution for each of their clients than being told that this is not possible.
Reactie AxisCare
3 jaar geleden
Hi Rich, Thank you for taking the time to leave this thoughtful review. We are ecstatic that you've found our onboarding process to be stress-free and that our support team has been able to assist you in any way possible! We especially appreciate your suggestions on how we can improve our software even more. We value your feedback, and will continue to improve and develop, so that you and your team have nothing but pleasant experiences moving forward. Thank you again for your review, Rich. We look forward to serving your agency for years to come! -The AxisCare Team
Great Tool
Opmerkingen: It is a great tool for running our home care business. I wouldn't want to run it using any other software. It's the best on the market that we've found!
Pluspunten:
I really the like the reporting ability, being able to pull the data that you need when you need it. I also really like the forms that can be created to gather data, which inputs the data into the AxisCare profile.
Minpunten:
In creating forms, you have to assign the it to the correct Person Type at the very beginning. There isn't a way to change it after the initial set up. I've made many a mistake, assigning the wrong person type to a form and having to start over.
Reactie AxisCare
vorige maand
Hi Michelle, and thank you for your review! We’re thrilled that AxisCare’s reporting and data collection features are helping streamline your business. We appreciate your feedback on form assignments and understand how the ability to edit them would be valuable—we’ll pass this along to our team. Your support means a lot to us, and we’re honored to be your software of choice!
the cutomer support and billing is terrible
Opmerkingen: We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.
Pluspunten:
The prodcut itself is not bad for the money but the service is terrible
Minpunten:
The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.
Reactie AxisCare
5 jaar geleden
Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible. Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly. We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience.
Transition to AxisCare
Opmerkingen: It has been an okay transition from eRSP.
Pluspunten:
The calendar view and being able to add multiple shifts when copied
Minpunten:
Updating blocks could be just an edit instead of having to delete and rebuild.
Reactie AxisCare
vorige maand
Hi Michelle, and thank you for your feedback! We're glad to hear that the calendar view and shift-copying features have been helpful during your transition. We understand how streamlining block updates could improve the experience, and we'll be sure to share this with our team. Transitioning software can be a big change, and we appreciate you sticking with us as you get acclimated. We're here to support you every step of the way!
Eerder overwogen alternatieven:
Great tool for the home care industry
Pluspunten:
Nice scheduling and tracking of the many variations.
Minpunten:
Sometimes the caregiver app causes confusion. New caregivers have trouble clocking out.
Reactie AxisCare
vorige maand
Hi Tri, and thank you for your review! We're glad AxisCare’s scheduling and tracking capabilities have been an excellent fit for your agency. We greatly value your feedback on the caregiver app and will share it with our team. It’s an honor to be your trusted solution through fellow franchisee's recommendations. We look forward to supporting your agency’s continued success!
