Wat is CloudCall?

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

www.cloudcall.com
[email protected]
Boston, MA, London & Leicester, UK, Melbourne, AU

Wie gebruikt CloudCall?

CloudCall is the only communications software dedicated to businesses who use CRMs.

CloudCall Software - 1 CloudCall Software - 2 CloudCall Software - 3 CloudCall Software - 4 CloudCall Software - 5

Twijfels over CloudCall?
Vergelijk met een populair alternatief

CloudCall

4,1 (36)
CloudCall
Niet beschikbaar in jouw land
US$ 15,00
maand
Gratis versie
Gratis proefversie
102
8
4,1 (36)
3,7 (36)
4,1 (36)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 25,00
maand
Gratis versie
Gratis proefversie
134
27
4,5 (253)
4,3 (253)
4,3 (253)
Waarom krijg ik dit te zien?

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Reviews over CloudCall

Gemiddelde score

In totaal
4,1
Gebruiksgemak
4,1
Klantenservice
4,1
Functies
4,1
Waar voor je geld
3,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Geverifieerde reviewer
Recruiter in VS
Geverifieerde LinkedIn-gebruiker
Werving en selectie, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Just Install and it Runs in the Background

5,0 3 jaar geleden

Opmerkingen: I used CloudCall every day to reach out to candidates. I have had a good experience and find the 1 click calling saves a lot of time!

Pluspunten:

I like the fact that all I had to do was install it once and it continually runs in the background and offers 1 click calling across any medium.

Minpunten:

I have had a few instances where I had to uninstall and reinstall for updates to be pushed through sucessfully.

Emma
CEO in VK
Werving en selectie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

CloudCall has helped us grow and save time

5,0 vorig jaar

Opmerkingen: Great - couldn't recommend enough

Pluspunten:

How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

Minpunten:

There was a stage at the start of Covid support was a challenge but seems to have been resolved now.

Nat
President in VS
Human Resources, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Cloudcall Tech Support is the worst

1,0 3 jaar geleden

Opmerkingen: We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck. The service works just well enough that I don't want to pay double for my phone service (paying out cloudcall and the other carrier) but we'll be gone at the first opportunity.

Pluspunten:

it integrates with Bullhorn CRM software.

Minpunten:

Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive. It always takes multiple requests and reminders to get them to work our tickets. We complain to management and they "escalate" our tickets. Then a few days later I have to call again to get them to "double-escalate" the ticket to make anything happen. We always have to explain things multiple times to get it done.

Reactie CloudCall

3 jaar geleden

Thank you for your comments Nat. As I'm sure you are aware, we have made multiple offers to discuss your concerns all of which have been declined. Our Director of Customer Services has personally offered to go through each issue you have raised, this was also declined. None of our teams have disregarded any issue that either yourself or your colleagues have raised, indeed we have made repeated attempts to setup calls to troubleshoot individual user issues. We are not by any means suggesting that you have not encountered problems with your CloudCall service, but without the ability to address the items raised those problems will of course persist. We have checked through the cases raised this year and can see that our average response time was less than 2 hours, with 63% of the cases raised being successfully handled immediately by our 1st line team. This is well within our commitment to our customers.

Ryan
IT Administrator in VK
Verzekeringen, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Moving our phone system online

4,0 3 jaar geleden

Opmerkingen: Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience.

Pluspunten:

Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely. The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.

Minpunten:

Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package. The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently.

Geverifieerde reviewer
Account Executive in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best we could find, but a bit of a bumpy road

4,0 4 jaar geleden

Pluspunten:

Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time.

Minpunten:

It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place.

Reactie CloudCall

4 jaar geleden

Thank you for the review, very useful to get the feedback. We are glad to hear that CloudCall¿s Salesforce integration has been able to deliver the business improvements originally intended. We do however apologize for a longer than expected implementation, not something we hear very often. If you can find the time please feel free to get in touch via our support team, your dedicated account manager, or the senior management team as we would very much like to dig a little deeper and identify areas where our processes could be improved for future new customers benefit.