Floor Schedule

Floor Schedule

Pluspunten:

I like that I can add request off for agents and change it each month. I like that it auto saves what I am doing. I like that when I have added special requests in and I go to make a change, it reminds me that the agent has asked for that off but will also still let me override that and still put them in. I like that I can print the reports and have it in front of me while I make changes to the schedule. Easy to pdf and save copies in my computer.

Minpunten:

I don't like that it will put an agent on two days in a row or will put them on two weekends in a row. I also find it strange that when I go to print the calendar pdf, that there is no actual "print" button and that I have to right click to open my printers. I also wish I could write or drop an image in the the left over squares for the month. Like if it was July, I could write "Happy 4th of July" or put a little picture in the box, or write a message for the agents. Not a big deal, just would be neat.

Floor Schedule

Opmerkingen: The overall experience has been positive. It is a helpful tool for a large office.

Pluspunten:

I like that it generates the schedule for you. This save a lot of time when you are trying to schedule multiple people.

Minpunten:

I would like if it didn't make you re-login each time you stop using it and I would like to see if when you mark a day that the office is closed and you generate the schedule, that the day would stay unscheduled but it schedules people when I have told it that the office is closed. Those are really my only complaints.

Office Admin User

Opmerkingen: Our offices must be staffed for floor time about 360 days annually, for 3-4 shifts a day. Furthermore, some of the staff overlap (take floor time in some offices, but not others). Then there are the Time Off Requests. With the number of agents, shifts and offices we need to schedule, the task would be a nightmare without Floor Schedule.

Pluspunten:

The steps to creating each step for a new schedule are in tabs, clearly numbered and labeled, in order, across the top of the first screen after log in.

Minpunten:

I have to create schedules for three offices. It's great that they are essentially generated all at the same time, but the data for all three is presented in one calendar. The date must be filtered to view a single office, the header(s) renamed and the print font selected each time I want to view and/or print one of the three. Also - we share floor time by the week with a different office at one of our locations. That means that I have to edit out all the shifts generated for my agents for the approximately two weeks per month that belong to the other office. That can only be done by deleting one shift at a time.That's over 56 shifts a month that have to be selected and deleted one by one each month! Not fun.

Love it but find it difficult at times

Opmerkingen: I like that I don't have to do figure out on my own!

Pluspunten:

I wish the time off was a little easier. I wish that in the Requests off tab that for those who are manual were in a separate section. I also wish the system kept a long of the changes. For example when I have to switch someone out. That we could see who the previous person was.

Minpunten:

When I change a shift to Available that the system sent out an automatic email to everyone letting them know or show in red on the agent/participant's view.

A Great Help!

Opmerkingen: Once I learned the basics of using it, the software is easy. I just have to figure out the logistics of the cumbersome properties I mentioned above, and I'm not sure how to do that. But from the standpoint of creating a schedule at the click of a button, it's been a great help!

Pluspunten:

Being able to enter the parameters into the software for each agent's schedule, and have the software create the schedule was the reason I reached out to my Corporate office for help. It was a nightmare every month to do it manually.

Minpunten:

I may not have full knowledge of what I'm doing yet to be able to tell you the cons. But in some respects it seems cumbersome to use. It might be easier to delete all the agents who are not in need of scheduling and only schedule those for the month who do wish to be scheduled. Because sometimes I miss some of them - either they were on last month and don't want to be on this month or vice versa.