Wat is Zen Planner?

De uitgebreide software voor het beheren van leden biedt alles wat je nodig hebt om je passie om te zetten in een succesvol bedrijf. Alles wat je nodig hebt om je ledenbestand uit te breiden en te onderhouden met betalingsverwerking en automatische facturering, geïntegreerde, lead-genererende websites, planning, retail, automatisering, apps voor leden en medewerkers, diepgaande rapportage en nog veel meer.

Wie gebruikt Zen Planner?

Eigenaren van fitnessbedrijven die hun passie willen delen en hun tijd willen besteden aan het werk waar ze van houden, in plaats van achter een bureau te zitten voor de administratieve taken die nodig zijn om een bedrijf te runnen.

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Twijfel je over Zen Planner? Vergelijk met een populair alternatief

Zen Planner

4,3 (243)
Zen Planner
Niet beschikbaar in jouw land
US$ 121,00
maand
Gratis versie
Gratis proefversie
71
6
4,1 (243)
4,3 (243)
4,5 (243)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 139,00
maand
Gratis versie
Gratis proefversie
121
11
3,8 (2.485)
3,6 (2.485)
3,8 (2.485)
Waarom krijg ik dit te zien?

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Reviews over Zen Planner

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,1
Klantenservice
4,5
Functies
4,1
Waar voor je geld
4,3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Jody
Jody
Head Teaching Professional in Canada
Geverifieerde LinkedIn-gebruiker
Sport, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very Helpful Customer Service!!!

5,0 4 jaar geleden

Opmerkingen: Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.

Pluspunten:

The software is very slick and versatile!

Minpunten:

There was a lot to learn that I wasn't familiar with.

Reactie Zen Planner

4 jaar geleden

Happy to hear it - thanks Jody!

Jen
Event Coordinator in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Customer support is outstanding

4,0 3 jaar geleden

Opmerkingen: I'd give it a B- on a grading scale. The customer support is outstanding but any time you want to go beyond just keeping track of how many students you have, things become way too complicated.

Pluspunten:

Customer support really is top notch. The on boarding team is fantastic and truly went out of their way to ensure we had every available resource for success. Any little quirky issue or question we have is answered quickly and professionally by the customer support team. They are fantastic.

Minpunten:

The basics are great but it seems to go from "ok to use" to "I have absolutely no idea what to do here" the minute any complication arises. There does not need to be a "staff user" and a "kiosk mode" on the Ipads, it confuses everyone and wastes a lot of time. Converting reports to pdf feature should be a breeze, but doesn't convert the entire report and is useless. It should have a much easier pos system as well. No real way for instructors to leave notes for students, why not? Never use the mass email or text because its just too complicated-these things can be fixed if they gave it some attention.

Reactie Zen Planner

3 jaar geleden

Thanks, Jen, we'll pass your good words on to our customer support team!

Kristy
gym owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

very happy i made the switch!

5,0 2 maanden geleden Nieuw

Opmerkingen: Great! client account alerts are super helpful to make sure we are getting paid any money owed

Pluspunten:

It makes it simple to manage the most important tasks at my gym without over complicating things.

Minpunten:

a few auto emails could improve/be added

Liz
CEO in VS
Sport, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Used it for three years - feature rich but hard to use

3,0 2 jaar geleden

Opmerkingen: We switched from Mindbody to Zenplanner and used it for three years. Zenplanner is chock full of features (other than membership discounts, as mentioned above), but it's so full of features that it becomes clunky and hard to use. I could do just about anything from my admin account, but my fellow coaches who spent less time in it had a harder time working with it. Customers also struggled a lot. We have now switched to Upper Hand, and while it has fewer features and the reports aren't as good, our customers are actually booking their own classes instead of making me do it.

Pluspunten:

I was the primary account administrator, and I could fix just about anything retroactively. Once you really know your way around, it's got almost everything you could think to want. There are a lot of customization options for emails you can send your customers, and it was easy to check which emails an individual had opened. The reports were great. Best reporting I've seen, and it's pretty much the only thing I'll miss. Support was good - very responsive, with multiple ways to contact them. I also appreciated the discounts they gave businesses at the start of the COVID shutdowns.

Minpunten:

The software was very difficult for customers to use, so much that about half of our parents (and a couple of our coaches) just wanted me to do everything for them. Doing so on my end was time-consuming. Zenplanner offers some options to integrate with our existing website, but it didn't work in every circumstance. What customers could do from our primary domain was pretty limited, and it wasn't easy to switch back and forth between our site and the ZP site. Zenplanner does not offer automatically-applied membership discounts, so we had to have customers use offer codes. Membership discounts (such as on retail or private lessons) are pretty standard in fitness businesses and not having that option was a major pain. There was no way to easily see which coaches had availability at which times.

Jill
Exec Director in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Not quite live - but almost!

4,0 vorige maand Nieuw

Opmerkingen: Your onboarding process has been very good. [SENSITIVE CONTENT] is AMAZING!!!! I just can't say enough good things about her. The cost of credit cards and fees keeps me up at night. We are a non-profit center and the fees are high. I would love for everyone to just use cash or check - but that's impossible.

Pluspunten:

Reporting. It's easy. The front page overview of each member. I can quickly see the data I need. Love the alerts, notes and tasks. Very useful. Love the ability to email a template to a set of members with a click of the button. The configuration of the software is good. The help files are pretty good. I have found a few broken links - and some explanations seem to be a bit outdated. Love the dashboard. Love the ability to click in and get the relevant supporting data.

Minpunten:

I wish "students" was changed to "members". It confused the hec out of our staff (who are 98% volunteers). I would like to see the support tickets be answered with the original support request data. There is no place for me to see what ticket number was written for - so if the email thread contained the original text - it would be easier. The new "Z" in the bottom right hand corner is always in my way. I have to make an effort to not touch it. When you have a LOT of members (>350) it's a pain to always click people or students - and do show all. I'm panicked about using keytags for this many members- but we need to track all usage of our fitness center and classes.