Avantio

An honest assessment by an apartment company with 200 holiday and business apartments

Opmerkingen: About a year ago we looked around for a new VRMS/Chanel Manager all in one system. Avantio was shortlisted because, compared to its American competitors, it did not charge for every extra service - at least that was what was promised.
We then held several Skype conferences with our former supplier, the competition and also avantio.
Since we know after 10 years of experience in the industry how important it is that a chanel manager keeps his promises and doesn't take time out, we flew to valencia to avantio. The first impression was very impressive for my operational manager as well as for me as a young company boss. A young team led by an older fox and supervised by a family that owns avantio. We knew immediately that this could become our partner. Especially the fact that there are no hungry investors behind the company made us confident. We had already had the experience with the hungry investors with the former provider, the new version only became available to us if we had quintupled the commission payment, and even then we would not have received all the features. back to avantio - after our visit to valencia, we stayed cautious and first of all we connected four test apartments to the new system and stayed with our provider with the remaining 180 apartments. We let the testapartments run via the avantio chanel manager on some platforms like booking.com, airbnb etc. No we have been live for 6 months. We are really happy with the product!
Dominic Hess
Hitrental

Pluspunten:

- Great API connection to all bigger portals with no downtime - Much better homepage design than our former provider - family owned company - provides all we need to have our apartments on an attractive homepage, on various plattforms, manage cleanings - Syspay as an integrated payment provider makes it very easy to charge your clients creit card with one click - harmony for automated email communication is great and reduces your workload - great support (always, Alexia is the best) - the guest area is a new development that will decrease our workload again, when the guests from around the world start to accept it as the main communication tool.

Minpunten:

- The loading speed of our homepage is partly not sufficient. avantio should make suggestions to the customer about image reduction and the like. - Statistics which are important for me as a manager could be improved. - the cooperation with pricelabs (pricing tool)and syspay(payment provider) is very good. but these two are the only ones that allow full functionality in cooperation with avantio. this dependency should be broken. Because in the end we chose avantio and not pricelabs. (Syspay was only listed as an example, the cooperation with them is really great. probably the best payment provider for hospitality operations on the market) - the pricing tool is not as good as it could be better

Premium Software and client support

Opmerkingen: Highly satisfied and trust this Companh Avantio and a great bussiness partner in managing my bussiness

Pluspunten:

full integration and all features worked in Avantio , we are able to run and manage our company through Avantio software

Minpunten:

Liquidation forms presented to property owners could be more simplified and easier to interpretate

Domus Rental review

Pluspunten:

Easy and friendly to use and I will suggest to all my collegues

Minpunten:

It doesn’t calcolate the cedolare secca. Italian tax

Ideal Chanel

Pluspunten:

Chanel manager, check-in, everything is really good

Minpunten:

Nothing, everything is good in this Chanel

The Software we need !

Pluspunten:

Easy learning, easy managing and a very good team to deal with !

Minpunten:

Accountancy and cleaning tool which don’t d correspond to our needs

One of the best PMS for vacational rentals

Opmerkingen: Good

Pluspunten:

Super easy to use and plenty of options for customizarion. Nice interface.

Minpunten:

Expensive, especially with all the modules active.

Useful tool

Opmerkingen: Helps me in my everyday working

Pluspunten:

Easy to use, you can process any aspect related to holiday rentals, from the information to send to potential guests to the payment to the owners afterwards easily

Minpunten:

There should be possible to add notes in the bookings without having access to the charges

Review to Avantio

Opmerkingen: I like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;

Pluspunten:

I like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;

Minpunten:

I like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;

Amazing software

Pluspunten:

Works really great in all of their assets: CM, PMS and booking system

Minpunten:

Nothing to say about the program itself. Very solid overall

Avantio review

Pluspunten:

Could improve the graphic design to make it mote user friendly. Hard to navigate sometimes between functionalities, hard to find them

Minpunten:

Hard to navigate, could be more user friendly graphically, functions hard to find

I can't say enough great things!

Opmerkingen: I am onboarding and everything has been night and day compared to my last PMS. The thing makes the most difference is the level of support you have with Avantio, the team truly cares and is there to help things go smoothly and successfully.

Pluspunten:

Extremely user-friendly this is not a complex PMS however it does it all!

Minpunten:

The only con that I can come up with is that I didn't fund them sooner!

Eerder overwogen alternatieven: Hostaway

Redenen om voor Avantio te kiezen: LiveRez did not match the level of excellence I required for our future guests and owners. Our website was constantly down and the PMS was incredibly difficult to navigate.

Overgestapt van: LiveRez

Redenen om over te stappen op Avantio: The level of support I knew I would get, the quality of the website I will receive.

Integrated applications, VRMS not suitable for all countries` fiscal needs

Opmerkingen: Property management fairly easy to do. We were not notified and found out through a meeting of different posibilities of integration with our own web site, rather than integrating a new, Avantio web site.Value for price is all in all good, but could be a lot more user friendly and applicable for using payment options for a variety of countries, like Croatia that has very strict laws.

Pluspunten:

Full and correctly synchronized connection with many portals - minimum danger of overbooking. The integration was well organized, onboarding specialists available and very helpful, Avantio Academy very useful.

Minpunten:

Payment features missing for Croatia (strict laws demand certain aspects of payments to be perfectly executed).System upgrades/maintenance performed on Mondays, limits the use of Avantio when most needed after the weekend.Slow response - once clicked, takes several seconds for a new window to opet/pop up.No possibility to enter net prices of homeowner`s whose properties we manage - additioanl costs for software for issuing bills. Therefore, no way of creating financialy transparent documents from Avantio.

Great product for the money

Opmerkingen: Avantio is probably one of the best property management software products on the market, we have trialed a few other softwares and wasted a lot of money along the way with many promising you everything but actual deliver nothing.

Pluspunten:

The product is easy to use and has most things you need to make your day to day running of your business easier. I like that I can reach out to my account manager and have one to one conversations. The product is also good value for money with no commission on bookings.

Minpunten:

Avantio does lack some features I would like but I know they are working on them and I am confident that within the next year I will have all the features I need.

Value for money

Pluspunten:

Really easy to use. Integrating sistem with different chanels

Minpunten:

Lack Quick assistance. It would be useful to have a contact Like on whatsapp to communicate

Overselling a uneven product

Pluspunten:

The front end booking system works well, however the system is to slow and a bit inconsistent in the layout.

Minpunten:

Back-end such as settlement to owners, statistics and invoicing are rudimentary. Hard to get hold of people at Avantio, the staff is not allowed to give out their phone numbers, believe it or not ;-)

Best option for short rental management

Opmerkingen: Game changer, motivation for the whole team and focus on the business

Pluspunten:

Comprehensiveness, reliability and excellent customer support. Ease of synchronization with revenue management tools

Minpunten:

Weak responsiveness for mobile, technology still in the process of updating

Amazing software

Pluspunten:

I love how intuitive it is and that they are always improving the software.

Minpunten:

I would like to have Avantio as hotel solution, not only holiday rental solution.

Our business is expanding exponecially thanks to AVANTIO!

Opmerkingen: In all, it has made us visible and competitive, through our website and all other portals

Pluspunten:

Can be concret on this point! But no doubt the help and suport we get of the AVATION staff!

Minpunten:

Nothing we experinced until now. And if something in a future doesn't readly satistye us, we'll contact to feed back!

Excellent

Opmerkingen: We are really exited about the seriousness Avantio puts in their products and how they constantly develops new features. They are very aware of the legal challenges that the rental industry is passed on these days, but Avantio adapts this regionally, which we highly appreciate. Their team and customer service are great and we are really grateful of how time saving the system is.

Pluspunten:

It's a complex tool that covers several daily tasks. The company adds new features as our industry evolves. Couldn't live without it today.

Minpunten:

As it is a complex software it takes some time to get an overview and to know all of its functions. But that's really not a "cons" and should be something you should expect.

Avantio, our daily diary

Opmerkingen: We have been forward for many years and we love daily learning and new developments. obviously there are things to do and improve and we trust that they will come out soon

Pluspunten:

very complete the ease of daily work. Our favourite is: reservations documents

Minpunten:

Easy for use . We are happy on general .

Intuitive, easy to use and very effective

Pluspunten:

It's been almost 2,5 years since we are using Avantio and it simplified a lot our daily property management. The simplicity of use and the range of services Avantio offers for your business development is essential for the growth of the business. The company expanded significantly during the last years and the reason we never changed Avantio to any other software was it's ability to adapt to our needs and offer effective and fast solutions. In a blink of an eye you can change and edit pictures and descriptions of properties as in your web as on the other channels, group them and constantly follow their occupancy in a selected period of time.

Minpunten:

Nothing, as before till today Avantio adapts perfectly to all our needs and we hope to continue this collaboration in the future.

Trusted and reliable Partner

Opmerkingen: My experience is undoubtedly positive, since the beginning I could appreciate the irreplaceable presence of the assistance (Customer Support) which responds promptly to any type of problem with very fast response times. In addition to this, the attitude of all the people working at Avantio is always aimed at "solving the problem" with pragmatism and effectiveness. Therefore, even though there are some small limitations (especially on the Booking Engine side), having such an efficient Customer Support makes Avantio a perfect partner!

Pluspunten:

Among the various features present in Avantio, certainly the ease of connection with almost all the online booking portals is the most appreciable. The user interface is very easy to use and allows access to any type of KPI useful for performance evaluation.

Minpunten:

There are a few small aspects that are improvable on the user side, including having the VRMS responsive so that it can be used with mobile devices.

It´s the best and complete software for property management .

Opmerkingen: my working life

Pluspunten:

Gives help with payments, owners, cleaners, reservations, channel manager, and the Head Manager will give support and formation, one of the rep was in the web project and she's very helpful, now she's the Assistance Head, and the department will be better (I Hope)

Minpunten:

No app available but works good with IOS and Android, The assistance sometimes delays in the resolution of problems.There is nobody to answer on Saturdays and Sundays and tourism does not have time.

High professional tool for holiday property management

Opmerkingen: Got really impressed with the new channel manager fast connectivity, and the Harmony working-flow tool to speed up communication with guests, customers and to save a lot of our working time.

Pluspunten:

The easy of use; even for someone with little experience in tourist market. Did got professional assistance every time we need it. Feel like you have everything under control. Channel manager connect quickly and easily to most OTA on the market. Booking Sync is precise and safe. Probably to most advance software for vacation rental business. Avantio is up to date with all the latest technologies development of the tourist market and this allow us to get the best performances possible for all our holiday offers.

Minpunten:

Nothing to point out. Avantio is a powerful tool for our business.

Great avantio customer service

Opmerkingen: Avantio is a great program if you manage numerous property like us as it a pricing per property and not in % of each transaction. Also the report you can extract for your accounting are very customizable and the result we reached is perfectly adapted to our needs and was customized at a great price. Ii two words flexibility and service.

Pluspunten:

flexibility customizable

Minpunten:

The IT team should learn english to be able to converse directly with me for the improvements we did together