RepairShopr

RepairShopr

door RepairShopr

Wie gebruikt RepairShopr?

RepairShopr is ontworpen voor alle soorten reparatiewerkplaatsen en buitendienstbedrijven, van eenmanszaken tot franchises met meerdere locaties.

Wat is RepairShopr?

Robuust ticket- en factureringssysteem, CRM, POS en marketingplatform voor reparatiewerkplaatsen.

RepairShopr - Details

RepairShopr

http://www.repairshopr.com

Opgericht in 2010

RepairShopr - Prijsoverzicht

RepairShopr vanaf US$ 49,00/maand. RepairShopr heeft een gratis versie en biedt een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor RepairShopr.

Beginprijs

US$ 49,00/maand

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van RepairShopr

CRM-systemen
Documenten opslaan
E-mailmarketing
Integratie van marketingautomatisering
Integratie van sociale media
Interne chatintegratie
Kalender-/herinneringssysteem
Leadscoring
Mobiele toegang
Offertes en voorstellen
Segmentering
Taakbeheer
Territoriumbeheer
Aanmaningsbeheer
Aanpasbare facturen
Belastingcalculator
Betalingen verwerken
Contactendatabase
Factureren per uur
Facturering op terugkerende basis en op abonnementbasis
Facturering van onvoorziene gevallen
Factureringsportal
Meerdere valuta's
Mobiele betalingen
Online betalingen
Online facturering
Projectfacturering
Betalingen innen in de buitendienst
Contactendatabase
Contractbeheer
Elektronische handtekening
Factureren
Mobiele toegang
Offertes
Online tijdklok
Plannen
Routering
Verzendbeheer
Volgen van servicegeschiedenis
Voorraadbeheer
Werkorderbeheer
Beheer van technici
Factureren
Inventarisatie
Klantendatabase
Mobiele toegang
Offertes
Onderhoudsplanning
Plannen
Routering
Taakbeheer
Verzendbeheer
Volgen van servicegeschiedenis
Werkorderbeheer
Aanpasbare branding
Beheer van IT-assets
Beheer van Service Level Agreements (SLA's)
Communicatie via meerdere kanalen
Documenten opslaan
E-mailintegratie
Geautomatiseerde routing
Interactie bijhouden
Kennisbankbeheer
Netwerkcontrole
Realtime chatten
Ticketbeheer
Waarschuwingen / Escalatie
Zelfserviceportal
Beheer van cadeaubonnen
Elektronische handtekening
Kassasystemen voor restaurants
Kortingsbeheer
Loyaliteitsprogramma
Multilocatie
Profielen van klantenaccounts
Provisiebeheer
Retail POS
Retourbeheer
Streepjescodes scannen
eCommerce-integratie
Analyse van klantenservices
Catalogiseren / categoriseren
Controle van antwoorden via e-mail
Kennisbeheer
Klantenondersteuning bijhouden
Live chatten
Prestatiemeetwaarden
Zelfserviceportal
Zoeken
CRM
Factureren
Intakeformulieren
Reparatietickets
Streepjescodes/etiketten
Verkooppunt
Voorraadbeheer
Aankoopgeschiedenis van klanten
Beheer van groothandelaren
Beheer van meerdere winkels
Beoordelingsbeheer
Leveranciersbeheer
Marketingmanagement
Prijsbeheer
Provisiebeheer
Reparatie bijhouden
Sieradendesign
Verzendingen
Beheer van technici
Factureren
Klantendatabase
Mobiele app
Offertes
Plannen
Routering
Taakbeheer
Verzendbeheer
Volgen van servicegeschiedenis
Voorraadbeheer
Werkorderbeheer

De leverancier heeft deze informatie niet opgegeven.

Reviews van RepairShopr

5 van 113 reviews worden weergegeven

In totaal
4.7/5
Gebruiksgemak
4.5/5
Klantenservice
4.5/5
Functies
4.6/5
Waar voor je geld
4.6/5
Christian B.
Owner / Operator
Computerhardware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 11-9-2018

"Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!"

Opmerkingen: I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Pluspunten: -Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Minpunten: -Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

  • Bron van de reviewer 
  • Beoordeeld op 11-9-2018
Christopher W.
IT Manager
Computernetwerken, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 12-6-2019

"Repairshopr Review"

Opmerkingen: Great! Excellent customer service and great product that they add new features to weekly

Pluspunten: Ease of use. Ability to text customers. Price and customer support

Minpunten: Lack of built in rmm. Need additional addins to perform automated tasks. Sync to quickbooks works sometimes.

  • Bron van de reviewer 
  • Beoordeeld op 12-6-2019
Mark M.
Manager
Computerhardware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 13-5-2019

"Best Repair Ticketing System"

Opmerkingen: RepairShopr staff is great to work with. Whenever contacted, they point us in the right direction to find the information we are looking for.

Pluspunten: Our company has used Repairshopr ticketing system for 3 years. We've used other order management systems and this is one of the best systems for what it does. The management software has everything we need to streamline our store from purchase orders, inventory management, check-in/check-out, managing employees, and everything in between. Features are robust and branding can be customized to give customers a great experience while in your store. Post repair, we use the Marketr features and reporting to measure customer satisfaction. Integrates w/ Quickbooks and several apps. Constantly updated with new features and development. Couldn't run our shop without it.

Minpunten: Most everything I have had issues with over passed on to the development team. I would say time it takes to develop firm specific features, so expanding their API capabilities so outside developers can implement more features.

  • Bron van de reviewer 
  • Beoordeeld op 13-5-2019
Timothy N.
Founder/CEO
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    1/5
  • Gebruiksgemak
    2/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    1/10
  • Bron van de reviewer 
  • Beoordeeld op 24-5-2017

"Underdeveloped software, support is slow and under skilled but has potential."

Opmerkingen: The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Pluspunten: Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Minpunten: The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

  • Bron van de reviewer 
  • Beoordeeld op 24-5-2017
Chad W.
CEO
Informatietechnologie en -diensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 8-6-2019

"Excellent all inclusive program backed by perfect support"

Opmerkingen: Outstanding. Support team rocks, software is solid and reliable. Constantly improving which i really like.

Pluspunten: The software fulfils every need we have, invoicing, ticketing, parts management, interfacing with the customer in an organized fashion, reporting, the list goes on forever (im only scratching the surface). In the rare case we need further explanation of a feature or we require support the support team is second to none. Price is very fair for everything it does. Our company completely relies on this product.

Minpunten: We would like to see the open invoice reminder section be developed. When relying on it for invoicing so heavily, its key to ensure constant communication is occurring between customers with outstanding balance and company. Since it syncs perfectly with quickbooks we have used external programs to handle AR, but it creates a mess of things syncing in terms of data authority.

  • Bron van de reviewer 
  • Beoordeeld op 8-6-2019