Wie gebruikt RepairShopr?
RepairShopr is ontworpen voor alle soorten reparatiewerkplaatsen en buitendienstbedrijven, van eenmanszaken tot franchises met meerdere locaties.
Wat is RepairShopr?
Robuust ticket- en factureringssysteem, CRM, POS en marketingplatform voor reparatiewerkplaatsen.
RepairShopr - Details
Opgericht in 2010
RepairShopr - Prijsoverzicht
RepairShopr vanaf US$ 49,00/maand. RepairShopr heeft een gratis versie en biedt een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor RepairShopr.
Functies van RepairShopr
Reviews van RepairShopr
5 van 113 reviews worden weergegeven
Beoordeeld op 11-9-2018
Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!
Opmerkingen: I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.
-Automated personalization customer follow-up saves a bunch of time
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Multiple Integrations with your website for
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.
-Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.
Beoordeeld op 12-6-2019
Opmerkingen: Great! Excellent customer service and great product that they add new features to weekly
Pluspunten: Ease of use. Ability to text customers. Price and customer support
Minpunten: Lack of built in rmm. Need additional addins to perform automated tasks. Sync to quickbooks works sometimes.
Beoordeeld op 13-5-2019
Best Repair Ticketing System
Opmerkingen: RepairShopr staff is great to work with. Whenever contacted, they point us in the right direction to find the information we are looking for.
Pluspunten: Our company has used Repairshopr ticketing system for 3 years. We've used other order management systems and this is one of the best systems for what it does. The management software has everything we need to streamline our store from purchase orders, inventory management, check-in/check-out, managing employees, and everything in between. Features are robust and branding can be customized to give customers a great experience while in your store. Post repair, we use the Marketr features and reporting to measure customer satisfaction. Integrates w/ Quickbooks and several apps. Constantly updated with new features and development. Couldn't run our shop without it.
Minpunten: Most everything I have had issues with over passed on to the development team. I would say time it takes to develop firm specific features, so expanding their API capabilities so outside developers can implement more features.
Beoordeeld op 24-5-2017
Underdeveloped software, support is slow and under skilled but has potential.
Opmerkingen: The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.
Pluspunten: Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.
Minpunten: The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.
Beoordeeld op 8-6-2019
Excellent all inclusive program backed by perfect support
Opmerkingen: Outstanding. Support team rocks, software is solid and reliable. Constantly improving which i really like.
Pluspunten: The software fulfils every need we have, invoicing, ticketing, parts management, interfacing with the customer in an organized fashion, reporting, the list goes on forever (im only scratching the surface). In the rare case we need further explanation of a feature or we require support the support team is second to none. Price is very fair for everything it does. Our company completely relies on this product.
Minpunten: We would like to see the open invoice reminder section be developed. When relying on it for invoicing so heavily, its key to ensure constant communication is occurring between customers with outstanding balance and company. Since it syncs perfectly with quickbooks we have used external programs to handle AR, but it creates a mess of things syncing in terms of data authority.