Wie gebruikt deze software?
Middelgrote en grote organisaties. Particuliere ondernemingen, overheidsinstellingen, non-profitorganisaties en onderwijsinstellingen vertrouwen dagelijks op InvGate Assets om hun ITSM-wensen waar te maken.
Gemiddelde scores76 beoordelingen
- In totaal 4.6 / 5
- Gebruiksgemak 4.7 / 5
- Klantenservice 4.6 / 5
- Functies 4.4 / 5
- Waar voor je geld 4.5 / 5
- Gratis versie Nee
- Gratis proef Ja
Geïnstalleerd - Mac
Cloud, SaaS, Web
Geïnstalleerd - Windows
Mobiel - iOS native
Mobiel - Android native
24/7 (contact met medewerker)
- Opgericht in 2004
Over Service Desk
InvGate Service Desk is een web-based, ITIL-klare oplossing met een ongekende gebruikersinterface. Biedt incident-, probleem-, verander-, activa- en kennisprocessen. Service Desk biedt ongeëvenaarde samenwerking tussen gebruikers, krachtige automatisering en slim ticketbeheer. Multi-tenant cloudgebaseerde SaaS of on-premises implementatie. 100% codevrije configuratie, grafische workflowbouwer met slepen en neerzetten, rapportage van bedrijfsanalyses, aangepaste dashboards, SLA's, e-mailticketing en gamification.
Functies van Service Desk
- Aanpasbare branding
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Communicatie via meerdere kanalen
- Documenten opslaan
- Geautomatiseerde routing
- Interactie bijhouden
- Realtime chatten
- Waarschuwingen / Escalatie
- Beheer van IT-assets
- Assets volgen
- Contract- en licentiebeheer
- Versie- en implementatiebeheer
De nuttigste reviews van Service Desk
Beoordeeld op 13-11-2019
Service Desk Invgate
Pluspunten: It is a visually beautiful tool. The operation is intuitive. It is easy to install and configure
Minpunten: it would be missing that the entry of the initial information of the users in the requirements is improved
Beoordeeld op 25-6-2018
Our experience with the InvGate Service Desk has been excellent
Opmerkingen: I have been able to simplify many processes for our business and provide one place for our users to communicate with various departments within the business.
Pluspunten: There are many things that I enjoy but the ability to customize the product to handle whatever situation our business has is a major pro. I have been able to setup tickets and workflows for many different departments within the business that helps simplify processes for them. The gamification process adds a unique experience for our agents and allows for friendly competition. The InvGate service desk also provides a better visual experience for our agents and end users compared with our previous product. It allows the agents to better tell what is happening with a quick view of the dashboards and the tickets assigned to them so they know what they need to work on.
Minpunten: I would like to see more built in templates for the badge system including icons that are built in as well. It would also be nice to have multiple views for coins earned for agents rather than the standard 60 days rolling period.
Beoordeeld op 23-10-2019
Service Desk has made our support manageable
Opmerkingen: Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.
-Very good end-user experience
-Never miss a request
-Integration with JIRA
-Application integration (widgets)
-Setup is tedious
-Getting the correct permissions for all agents/users is a frustrating experience
-Somewhat confined to canned reports with little customization
Beoordeeld op 18-9-2019
Service Desk organizes our day.
Opmerkingen: I love the fact that the users can create there own tickets, it saves my techs a ton of time. We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate. I like the fact that end users can score the techs tickets. There are many reports available, and customizable. I was easily able to customize the service level agreements.
Ease of use and configuration.
The product creates ticket automatically from emails and phone calls. Our users can create their own tickets which saves us a ton of time. I was able to setup a few groups so that I could setup different level for service.
Minpunten: My tech support users do not have as much access as I would like them to have.
Beoordeeld op 14-8-2018
Easy to Create Ticket, rocky metrics creation
Opmerkingen: Service Desk is a good tool that can use some additional tweaking so that it can remain resourceful while flexible like writing an email.
Pluspunten: I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user. I also like that you can program a search bar for the participant while they are creating a ticket in case they can find the info they are looking. I also like that Service Desk can be integrated with confluence and there is a section in the ticket for the administrator where I can easily reference an article for the client.
Minpunten: I think the ticketing system is not as flexible as writing a simple email, and I don't like that when you are responding to a person's request you can't really see their original question while you're typing their answer. Also, running a report of all of the questions is very difficult to do in a clean way, and I have to use a legend of my creation in order to translate the code name of the topics to English names.