--- description: Ontdek de plus- en minpunten van InvGate Service Management en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InvGate Service Management - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [InvGate Service Management](/software/133392/service-desk) # InvGate Service Management Canonical: https://www.capterra.nl/software/133392/service-desk Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.nl/software/133392/service-desk?page=2) > InvGate Service Desk is een web-based, ITIL-klare oplossing met een ongekende gebruikersinterface. Bied incident-, probleem-, verander-, activa- en kennisprocessen. Service Desk biedt ongeëvenaarde samenwerking tussen gebruikers, krachtige automatisering en slim ticketbeheer. Multi-tenant cloudgebaseerde SaaS of on-premises implementatie. 100% codevrije configuratie, grafische workflowbouwer met slepen en neerzetten, rapportage van bedrijfsanalyses, aangepaste dashboards, SLA's, e-mailticketing en gamification. > > Oordeel: score van **4.6/5** door 108 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt InvGate Service Management? Middelgrote tot grote organisaties. Particuliere ondernemingen in alle sectoren, overheidsorganisaties, niet-overheidsorganisaties en onderwijsinstellingen vertrouwen allemaal op InvGate Service Desk om aan hun behoeften op het gebied van IT-servicebeheer te voldoen. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 108 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: InvGate - **Locatie**: San Francisco, VS - **Opgericht**: 2004 ## Commerciële context - **Beginprijs**: US$ 17,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels, Portugees, Spaans - **Beschikbare landen**: Argentinië, Australië, Bolivia, Brazilië, Canada, Chili, China, Colombia, Costa Rica, Dominicaanse Republiek, Duitsland, Ecuador, El Salvador, Guatemala, Honduras, India, Japan, Mexico, Nicaragua, Panama en 9 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Analytics - Assets volgen - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CMDB - Callcenterbeheer - Communicatie via meerdere kanalen - Configuratiebeheer - Contract- en licentiebeheer - Dashboard - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - IT-assets bijhouden - IT-reporting - Incidentenbeheer - Interactie bijhouden - Kennisbankbeheer - Kennisbeheer - Klantenondersteuning - Macro's/reacties via sjablonen - Priorisering - Probleembeheer - Problemen bijhouden - Rapportage en analyse - Rapportage en statistieken - Real-Time Notifications - Releasebeheer - Samenwerkingstools - Servicecatalogus - Taakbeheer - Third-Party Integrations - Ticketbeheer - Toegang en controle op afstand - Veranderingsbeheer - Voor meerdere talen - Waarschuwingen/Meldingen - Workflowbeheer - Zelfserviceportal ## Integraties (28 in totaal) - Asana - Azure DevOps - BambooHR - Confluence - Deel - Expensify - Factorial - FileWave - Five9 - Gmail - Google Calendar - Greenhouse - Invgate Asset Management - Jira - Lansweeper ... en 13 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [IT-service software](https://www.capterra.nl/directory/30672/it-service/software) - [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software) - [Klachtenbeheer software](https://www.capterra.nl/directory/30674/complaint-management/software) - [Software voor ondersteuning op afstand](https://www.capterra.nl/directory/30928/remote-support/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Help Desk" — 4.0/5 > **Carlos José** | *21 juli 2022* | Import en export | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Easy use for the user. Status of the tickets and who owns them works well. Approvals and confirmations work very well. The Report sistem of the tickets is very strong. The solution's time system provide many information The way to comunicate with user and managers makes a good comunication systema and the record helps to avoid misunderstandings. > > **Minpunten**: There are some status that we dont understand The configuration of the help desk and all the managment of tickets can be better Export information of tickets is very dificult The time reports arent the best, we have all in minutes, not hours. So the SLA reports can be better The dashboards are slow to configure, for example backlog tickets can´t be use with filters. > > In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time. ----- ### "Irresistable Service Management Platform" — 5.0/5 > **Jessica** | *17 november 2024* | Grafisch ontwerp | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: InvGate Service Management delivers an effortless and credible services to clients and companies. > > **Minpunten**: InvGate Service Management lacks proper AI integration > > InvGate Service Management is the valuable service solution ----- ### "InvGate Service Desk helps me manage all my IT support requests in one place, making my job much easier\!" — 3.0/5 > **Adrian** | *16 september 2024* | Consumentengoederen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The software is user-friendly and has powerful ticketing and reporting features. It has definitely streamlined our IT support process. > > **Minpunten**: The interface could be a bit more customizable, and I wish there were more integrations with third-party tools. ----- ### "Service Desk has made our support manageable" — 5.0/5 > **Geverifieerde reviewer** | *23 oktober 2019* | Magazijnen/opslag | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: -Very good end-user experience -Never miss a request -Integration with JIRA -Application integration (widgets) > > **Minpunten**: -Setup is tedious -Getting the correct permissions for all agents/users is a frustrating experience -Somewhat confined to canned reports with little customization > > Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support. ----- ### "Stunningly beautiful yet powerful\!" — 4.0/5 > **Windy** | *24 juni 2020* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: - Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb. - Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query. - Gamification is fun\! > > **Minpunten**: Built-in integrations to other platform or service is somewhat rather limited. But workaround for webcall and inbound API is welcome. > > We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these. I have used ServiceNow \& Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution. ----- Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.nl/software/133392/service-desk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/133392/service-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens