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Kindful
Wat is Kindful?
Kindful biedt drukbezette werknemers van non-profitorganisaties krachtige software voor donatiebeheer om hen te helpen hun gegevens te organiseren en hun donateurs beter te beheren, zodat ze alom een grotere impact kunnen maken. Het platform van Kindful bevat online donatiepagina's, een donatiedatabase, rapportagetools en geïntegreerde samenwerkingsverbanden met toonaangevende services, en is ontworpen om non-profitorganisaties te helpen hun donateurs eenvoudiger te beheren, tijd te besparen en betere inzichten te creëren.
Wie gebruikt Kindful?
Kindful ondersteunt non-profitorganisaties met verschillende missies die op zoek zijn naar eenvoudiger workflows en minder redundantie. Deze organisaties geloven in de kracht van online connecties en fondsenwerving.
Twijfels over Kindful?
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Kindful
Andere goede alternatieven voor Kindful
Reviews over Kindful
Overwogen alternatieven:
Great for a mid sized non-profit and amazing customer service
Opmerkingen: Overall, I love the ease of use of the software. My team isn't intimidated by it and are able to get on and navigate it well. Usually, if there is something that isn't easily available, the Kindful team will find a work around for the problem.
Pluspunten:
I love the ease of use of this software. And when I don't know how to do something, their customer service team is always available to talk and will figure it out. Kindful's customer service is beyond anything I have ever experienced.
Minpunten:
There are a couple of features that I think should be available but are not. However, I have found that no software has it all.
Overwogen alternatieven:
Customer Service and Powerful Updates make this an excellent CRM
Opmerkingen: We use Kindful for all our donor, sponsor and grant tracking. It has all the features of any of the competitors and has an aesthetically pleasing, easy to use interface. I love the follow up tasks option, which helps for good donors stewardship. It also recently has a Wealth Data option integrated into the software. We don't pay for the extra, but event with our minimal plan, we get a little information. It's been great for a smooth transition in staff, since it's easy to see donor giving history, relationships with other people/org, as well as contact histroy.
Pluspunten:
The customer service is INSANE. It's timely and they will work with you until theyu find a solution. Even more, many issues I've had have been resolved when they do updates. They really listen to their customers and take their feedback into mind when doing updates.
Minpunten:
There are very limited options for customizing mail. It's a great option to be able to automatically send tax receipts, but I wish we could upload a custom header. You can upload your logo, but it appears small on the pdf.
Strong for "Cash" Transactions - NOT so Strong for "Non-Cash" Donations
Opmerkingen: Currently, our overall experience is rough to say the least - particularly with "non-cash" approach/needs. They have made the "non-cash" part of this software so cumbersome that it truly has become a "time waster" and not efficient for us. Their team has certainly attempted to be helpful - but most times it's merely referencing "blog" articles, link, etc... (which I've typically done BEFORE ever reaching out to the support team). And, suggestions don't really appear to be taken seriously - since no one follows-up with those, nor do they indicate any changes for upgrading and/or making significant changes based on suggestions.
Pluspunten:
Ease of use is fine for "cash, checks, credit card, etc." transactions - but NOT for "non-cash" donations. Monthly subscription and pricing. I also really like the "interface" and virtual/multiple access for our entire staff/team. The "dashboards" nice - but missing a lot of detail - especially for "non-cash." I do like the "help" section which is part of the dashboard - which allows you to also ask direct questions and provide a related URL. Integration is nice - but even then the vendors have issues related in how they actually integrate with Kindful proper - adding more work in the end (ex: ClickBid).
Minpunten:
Kindful's treatment of "Non-Cash" donations is so far removed from the way "cash, checks, credit card, etc" transactions are handled - it simply works against us and makes to many "hoops" to jump thru in attempting to manage data for "non-cash" donors. Especially, since 85% of all our donations are "non-cash." If you have a lot of "non-cash" donations - this is probably not the best choice for you at this point. The "email editor" is archaic given today's need for appealing design and fast-paced email communication cycles - to all areas of donors. The "dashboard" is nice - but again is geared mostly to "cash, check and credit, etc" transactions and not "non-cash" - and limited stats. Attempting to prepare and issue "tax receipts" for ALL donors - has been extremely difficult and frustrating. The "reporting" approach is cumbersome and not instantly informative in regard to statistics, especially. Most reports have to be exported to sort and manipulate the data. Further, most PDFs and reports have to be "sent" later from Kindful - there's very little instant access/immediate download.
Good Donor Management
Opmerkingen: Common donor data store
Pluspunten:
Friendly data store of donor information with lots of ways to segment data or drive development of mailing lists
Minpunten:
Seems to be limited by a primary account --- I don't seem to be able to drive emails to multiple ID's in a donor account. For example if I have an account set up for a husband and a wife combined donor, I can send the same email to both the husband and the wife , unless I separate them as individual accounts. I also don't seem to be able to track individual pledges
No regrets switching over to team Kindful!
Opmerkingen: Very glad we found Kindful. We have had tremendous support. Response times are consistently timely. Appreciate the opportunity to access trainings and webinars quite regularly. I feel that this program is one we can grow with. Kindful gives us access to data in a simplified format to easily view and share. Looking forward to what is next with Kindful.
Pluspunten:
Affordable, user friendly for us and our donors. Really appreciate that it allows our donors access to their own accounts. Compatible with multiple other apps/tools - and constantly expanding the list.
Minpunten:
More access to some of the data. Appreciate that their are some information/options but they are only for viewing and not reporting. There are some aspects that are specific to our needs so understand how some requests aren't common enough to justify a change. There are times when there are asks and I will get a very vague answer - this is where a user group could be very beneficial. Those of us on the users side can share how they handle aspects of accounts, tricks and tips, or feedback from peers. I have participated in user groups in the past and gained a lot of relatable insight and views from all angles. Have Kindful reps be a part of the group so that they can take info back to enhance the user experience as well as comment on issues, ideas, or why something cannot be done/implemented. Great way to keep users invested in the progress of a good program!
