FORM OpX

Provides great form creation infrastructure and increases data collection capability

Opmerkingen: Form.com is a pretty sufficient infrastructure to create forms for the purpose of collecting data from customer base, we use this data to improve our products in accordance with the satisfaction and compliant points of our customer base who already purchased our products and currently experiencing them.

Pluspunten:

Form.com allows us to collect data from user base of our products and we acquire reliable data and understand the path we should follow in the product development process by referring to the statistical customer satisfaction and complaint points.

Minpunten:

Form creation interface should be improved to allow faster form launching especially must be powered with more customizable, ready templates so that we can launch a campaign with minimal afford and directly start interaction with the customer segment we are targeting.

Overwogen alternatieven: 123FormBuilder

Redenen om voor FORM OpX te kiezen: Form.com had a better pricing plan for the unlimited number of form creation.

Overgestapt van: ProntoForms

Redenen om over te stappen op FORM OpX: Form.com was the best alternative in terms of pricing plan for unlimited number of forms.

FORM,com

Opmerkingen: My overall experience has been pleasant. The customer service is very responsive. That is typically a make or break with products.

Pluspunten:

Mobile capabilities and customization.

Minpunten:

It's a bit cumbersome on the form creation side. Understanding the menus and how everything works together took a a good bit of time to get used to.

Overwogen alternatieven: Formstack Documents en DocuSign

Redenen om voor FORM OpX te kiezen: Offline access and the ability to download apps on Microsoft desktop computers

Overgestapt van: Formstack Documents

Redenen om over te stappen op FORM OpX: Same reason above. The ability to download apps on Microsoft desktop computers

Mortgage Field Inspections

Opmerkingen: There are many situations with mortgage field inspections that require a quick, decisive visit. This app does not seen capable of anything quick. There are occasions where the longer I am in front of a property taking pictures, my personal safety can be put at risk, or my client may have legal issues from violating the stay of Bankruptcy protection. Unfortunately, from my experience and many others in the same industry, this app is too slow for us to be efficient and effective inspectors.

Pluspunten:

It is very simplistic and easy to navigate around. That is the only positive I can think of for this app.

Minpunten:

For the android app, on a new Android Pixel XL phone, the app has some issues. The layout or order of the questions and pictures, mostly pictures, is not organized in a logical order for my industry. The amount of time that it takes to click "take picture", to loading up the camera within the form.com app and taking a picture,then acknowledging to keep this picture consumes way too much time. The app lags during this process and sometimes will close by itself or the picture just acknowledged does not get added and is lost in the ether. This app has also lost complete inspections and all photos with no record that they ever existed.

Team and Capabilities

Opmerkingen: The implementation team has been amazing and their engineers are very talented are form creation. The customer service team is very responsive and knowledgeable as well. the form capabilities are limited but if you are looking for basic features, the system will suffice

Pluspunten:

It is very easy to capture and analyze data. Creation of forms is not overly complicated once you truly learn the system

Minpunten:

It is incredible inflexible, if edits need to be made you likely need to create a whole new form. There is little to no ease for external users to be able to sign forms (especially if they do not use email) and the dual signing capability is almost non existent

A product that meets all of our requirements

Opmerkingen: We spent a long time looking for a product that could capture data online and offline, add logic and validation to the forms, empower our team to build their own questionnaires and also allow us to host the system in our own data centre. We finally found form.com and the implementation was straight forwards and ongoing support has met our requirements as our userbase has grown.

Pluspunten:

The system is highly configurable but not complex, so our in-house resource can use the system without the need for IT's involvement. The software can be accessed on any platform and the system is being constantly improved.

Minpunten:

If anything, the look and feel could do with a refresh, but this is probably due to the flexibility of the system.