Wie gebruikt Cin7?

Omnichannel-groothandels, detailhandelaren, importeurs en lichtfabrikanten wenden zich tot Cin7 wanneer ze een platform nodig hebben waarmee ze de kosten kunnen beheersen terwijl ze uitbreiden naar nieuwe markten en verkoopkanalen toevoegen.

Wat is Cin7?

Cin7 is het geautomatiseerde platform voor voorraadbeheer voor merken die hun omzet verhogen tot meer dan $ 1 miljoen. Cin7 synchroniseert hun voorraad met verkoop en bestellingen op elk fysiek en online verkoopkanaal en automatiseert de bestelprocessen voor grotere efficiëntie. Merken die producten verkopen of distribueren, gebruiken Cin7 om de kosten laag te houden, de marges en cashflow hoog te houden en de voorraad op het juiste niveau te houden. Opmerking: Cin7 is niet geschikt voor vermogensbeheer.

Cin7 - Details

Cin7

http://www.cin7.com/

Opgericht in 2011

Cin7-video
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Cin7 - prijsoverzicht

Cin7 heeft geen gratis versie en biedt geen gratis proefperiode.


Gratis versie

Nee

Gratis proef

Nee

Cin7 - implementatie en ondersteuning

Ondersteuning

  • 24/7 (contact met medewerker)
  • Kantooruren
  • Online

Implementatie

  • Cloud, SaaS, Web

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Functies van Cin7

  • Databaseondersteuning
  • Documenten archiveren
  • EDI testen
  • Integratie van derden
  • Ondersteuning voor EDI-mapping
  • Rapportage en analyse
  • Uitzonderingenbeheer
  • Waarschuwingen/Meldingen
  • Werkstroomplanner

Bekijk de volledige lijst van EDI-systemen

  • Catalogusbeheer
  • E-mailmarketing
  • Gegevenssynchronisatie
  • Kanaalbeheer
  • M-commerce
  • Marktplaatsintegratie
  • Orderbeheer
  • Promotiebeheer
  • Retourbeheer
  • SEO-beheer
  • Social commerce
  • Voorraadbeheer
  • Winkelwagen

Bekijk de volledige lijst van Multi-channel e-commerce software

  • Backorderbeheer
  • Beheer van speciale bestellingen
  • Bestellingen bijhouden
  • Catalogusbeheer
  • Orderinvoer
  • Orders afhandelen
  • Retourbeheer
  • Terugkerende orders
  • Vervoersbeheer
  • Voorraadbeheer

Bekijk de volledige lijst van Order management systemen

  • Beheer van meerdere kanalen
  • Beheer van productievoorraad
  • Beheer van retailvoorraad
  • Kitting
  • Leveranciersbeheer
  • Magazijnbeheer
  • Mobiele toegang
  • Nabestellingbeheer
  • Productidentificatie
  • Prognose
  • Rapportage en analyse
  • Voorraadoptimalisatie
  • Waarschuwingen/Meldingen

Bekijk de volledige lijst van Voorraadbeheer software

  • In- en uitchecken
  • Itembeheer
  • Kosten bijhouden
  • Leveranciersbeheer
  • Nabestellingbeheer
  • Prognose
  • SKU- en UPC-codes
  • Serienummers volgen
  • Streepjescodes/RFID
  • Voorraad bijhouden
  • Voorraadoptimalisatie

Bekijk de volledige lijst van Voorraadbeheersystemen

  • 3PL-beheer
  • Inkoop
  • Kwaliteitsbeheer
  • Multilocatie
  • Ontvangst- en wegzetbeheer
  • Orderbeheer
  • Prognose
  • Realtime synchronisatie
  • Retourbeheer
  • Streepjescodes/RFID
  • Vervoersbeheer
  • Voorraadbeheer

Bekijk de volledige lijst van WMS-systemen

  • Beheer van meerdere winkels
  • CRM
  • E-mailmarketing
  • Gegevensbeveiliging
  • Kitting
  • Marketing via meerdere kanalen
  • Mobiele toegang
  • Promotiebeheer
  • Retourbeheer
  • Reviewbeheer
  • SEO-beheer
  • Sjablonen
  • Voorraadbeheer

Bekijk de volledige lijst van Webshop software

Reviews van Cin7

Lees alle reviews

Gemiddelde score

Gebruiksgemak 4,2
Klantenservice 4,2
Functies 4,2
Waar voor je geld 4,1

Software beoordelen

Deel je ervaringen met andere softwarekopers.

Schrijf een review!
Vasili K.
MD
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 13-9-2020

"CIN7 ERP for a technical sales business"

Pluspunten: Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.

Minpunten: No ability to digitally pick items in a warehouse

Antwoord van de leverancier

van Cin7 op 15-9-2020

Hello Vasili,
Thank you for your review. We are happy to know that you found value in our software system and our support team.
We will share your feedback with the product team as we are always looking for improvements.

Sincerely,
The Cin7 Team

  • Bron van de reviewer 
  • Beoordeeld op 13-9-2020
Sean S.
Owner & IT Manager
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 11-9-2019

"Extremely powerful inventory and order processing and logistic package"

Opmerkingen: While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Pluspunten: Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Minpunten: The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Antwoord van de leverancier

van Cin7 op 15-9-2019

Hi Sean,
Thank you for your review. We are glad to hear that you found value in our software system and support team.
We will share your feedback with the product team, as we are always looking for improvements.

  • Bron van de reviewer 
  • Beoordeeld op 11-9-2019
Suzanne V.
Operations Manager
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 12-1-2021

"Cin 7 Supported a 112% Growth in Sales"

Opmerkingen: Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent, patient and accommodating while we established workflows and set up the data. When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion. We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did

Pluspunten: Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization. We were able to do small customizations to give us the detailed reporting we need in all departments of the business.

Minpunten: Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest. For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful

  • Bron van de reviewer 
  • Beoordeeld op 12-1-2021
Glenn J.
MD
Sportartikelen, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    1 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    2 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    1 /5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 18-6-2020

"Full of bugs with appalling customer service"

Opmerkingen: The platform is full of bugs
The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading.
Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration! We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800..... Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault! I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform. Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.

Pluspunten: Integration with our e-commerce stores.
Integration with our 3PL.

Minpunten: Features full of bugs.
Constant stock syncing errors.
Poor on-boarding.
Appalling support.

Antwoord van de leverancier

van Cin7 op 29-6-2020

Thank you for your feedback, Glenn. Our aim is to continuously improve our services, so we appreciate the time you took to share with us your experience. While our records show that we have been in contact with you to resolve your issues, we regret that we have been unable to satisfy your specific workflow requirements. We still believe there is an opportunity for us to work together and to ensure the platform works for your business. Please contact customer support if you wish to discuss this further.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 18-6-2020
Michael R.
MD
Kleding en mode, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    4 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 29-9-2020

"Great Softwear with huge potential let down by inability of staff"

Opmerkingen: We were intending to create a central platform for processing of orders from several channels. Unfortunately, the knowldege of the Cin7 team, and their abilty to understand our requirements, let down what would otherwise be a great product. I have no doubt the software has far greater ability than we would ever need, but without a knowlegeable team and willingness to understand the basic requirements, it makes it extremely hard work.

Pluspunten: The flexibility and ability to adapt to our business needs, and the relative ease of configuring to our requirements. Good plug-ins, although obviously a new development still very much in beta stage.

Minpunten: Quality and attitude of the team, lets down what would otherwise be a great system, emphasised by an over enthusiatic initial sales person who promised everything, and leave the implimenttation team to pick up the tab. Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all. 9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue. Some basic business and customer service training of their staff would go a long way to improving the experience.

Antwoord van de leverancier

van Cin7 op 4-11-2020

Hi Michael,

Thank you for taking the time to review Cin7 and for sharing your concerns.

I'm sorry to hear that your experience with our customer support didn't meet your needs or expectations. We understand some of our staff have already been in touch with you to understand and resolve the issues you were experiencing.

We understand some of the delays were a result of a lack of response from your 3PL contact. We also recognise some of your unique customization requests were not feasible from our end. We are currently making improvements to our sales approach to be sure we understand customer requirements upfront. We've also recently hired more support team members with experience in leading SaaS businesses to meet the growing demand for Cin7. All of this to help ensure this won't happen to anyone else.

Thank you again for the feedback and choosing Cin7. It really helps us improve for you and our other customers.

Doug (CMO)

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 29-9-2020