DEAR Systems

Wie gebruikt DEAR Systems?

Voor fabrikanten, groothandelaren/distributeurs, detailhandelaren en e-commerce.

Wat is DEAR Systems?

Geïntegreerd met QuickBooks Online en Xero, geschikt voor kleine tot middelgrote bedrijven in de detailhandel, groothandel, productie of voedselproductie die hun inventarisniveaus moeten beheren. De oplossing dekt de gehele bedrijfscyclus in voorraadbeheer. Verkopers zoals Shopify, Magento, Amazon en eBay integreren DEAR Systems voor meer dan alleen het beheren van hun voorraden. DEAR Inventory biedt functies die je de informatie geven die je nodig hebt om kosten te beheren en de winstgevendheid te maximaliseren.

DEAR Systems - Details

DEAR Systems

http://dearsystems.com

Opgericht in 2012

Ondersteuning

  • 24/7 (contact met medewerker)
  • Online

Implementatie

  • Cloud, SaaS, Web
  • Mobiel - iOS native
  • Mobiel - Android native

Training

  • Webinars
  • Documentatie
DEAR Systems-video
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DEAR Systems - prijsoverzicht

DEAR Systems heeft geen gratis versie maar biedt wel een gratis proefperiode. DEAR Systems betaalde versie vanaf US$ 199,00/maand.


Beginprijs

US$ 199,00/maand

Gratis versie

Nee

Gratis proef

Ja

Functies van DEAR Systems

  • Accountancybedrijven
  • Beheer van vaste activa
  • Belastingbeheer
  • Debiteuren
  • Factureren
  • Fondsadministratie
  • Inkooporders
  • Nonprofits
  • Onkosten bijhouden
  • Overheidsinstellingen
  • Payrollbeheer
  • Projectadministratie
  • Toetsing van bankgegevens

Bekijk de volledige lijst van Boekhoudprogramma's

  • Beheer van cadeaubonnen
  • Elektronische handtekening
  • Kassasystemen voor restaurants
  • Kortingsbeheer
  • Loyaliteitsprogramma
  • Multilocatie
  • Profielen van klantenaccounts
  • Provisiebeheer
  • Retail POS
  • Retourbeheer
  • Streepjescodes scannen
  • eCommerce-integratie

Bekijk de volledige lijst van Kassasystemen

  • Beheer van teruggehaalde producten
  • CRM
  • Kwaliteitscontrole
  • Levensduurbeheer van producten
  • Orderbeheer
  • Productiebeheer
  • Receptenbeheer
  • Traceback en traceforward
  • Traceerbaarheid

Bekijk de volledige lijst van Voedingstracering software

  • Beheer van meerdere kanalen
  • Beheer van productievoorraad
  • Beheer van retailvoorraad
  • Kitting
  • Leveranciersbeheer
  • Magazijnbeheer
  • Mobiele toegang
  • Nabestellingbeheer
  • Productidentificatie
  • Prognose
  • Rapportage en analyse
  • Voorraadoptimalisatie
  • Waarschuwingen/Meldingen

Bekijk de volledige lijst van Voorraadbeheer software

  • 3PL-beheer
  • Inkoop
  • Kwaliteitsbeheer
  • Multilocatie
  • Ontvangst- en wegzetbeheer
  • Orderbeheer
  • Prognose
  • Realtime synchronisatie
  • Retourbeheer
  • Streepjescodes/RFID
  • Vervoersbeheer
  • Voorraadbeheer

Bekijk de volledige lijst van WMS-systemen

  • Beheer van meerdere winkels
  • CRM
  • E-mailmarketing
  • Gegevensbeveiliging
  • Kitting
  • Marketing via meerdere kanalen
  • Mobiele toegang
  • Promotiebeheer
  • Retourbeheer
  • Reviewbeheer
  • SEO-beheer
  • Sjablonen
  • Voorraadbeheer

Bekijk de volledige lijst van Webshop software

DEAR Systems alternatieven

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Reviews van DEAR Systems

5 van 214 reviews worden weergegeven

In totaal
4,3/5
Gebruiksgemak
4,2/5
Klantenservice
4,4/5
Functies
4,1/5
Waar voor je geld
4,3/5
Nick C.
Director
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 3-10-2019

"The best cloud-based Inventory Management option for SMEs"

Opmerkingen: As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there. The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.

Pluspunten: As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist. DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero. The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub.

Minpunten: If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available.

  • Bron van de reviewer 
  • Beoordeeld op 3-10-2019
Dallas L.
Office manager
Groothandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 22-11-2019

"Dear has significantly helped our company"

Opmerkingen: Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Pluspunten: We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order.
On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful.
We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice.
Also the B2B portal has been a nice addition to our company as well.

Minpunten: I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be.
Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

Antwoord van de leverancier

van DEAR Systems op 21-4-2020

Hello Dallas,

Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on [email protected] & a Customer Success agent will be ready to do a quick demo to help you.

Best Regards,
DEAR Team.

  • Bron van de reviewer 
  • Beoordeeld op 22-11-2019
Dona D.
Owner
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 21-8-2020

"We run the whole company on DEAR"

Opmerkingen: Often times I do run in to a problem, either I entered something wrong and can't fix it, or I need a bulk operation done and need support. DEAR support is always very, very responsive and they keep holding my hand until we get where we need to be. I can't say enough good things about the support. All of the support staff know the product and can immediately understand what I need, they stay with me until I do it.

Pluspunten: The integration with our web store and accounting software, totally automated everything.

Minpunten: Its complicated, but probably not overly so considering what it does.

Antwoord van de leverancier

van DEAR Systems op 16-9-2020

Hello Dona,

Thank you for your feedback. I am glad that our Support Team has helped you when you faced difficulties. We strive to serve our customers to the best of our abilities. Please do contact us if you have any difficulties.

Best Regards,
DEAR Team

  • Bron van de reviewer 
  • Beoordeeld op 21-8-2020
Cole N.
Production Technician
Fabricage van elektrische/elektronische producten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    1/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 3-3-2020

"Poor Experiences"

Opmerkingen: I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.

Pluspunten: It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs.

Minpunten: This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there. Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday. Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address. Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well. TL;DR -- Would not recommend to my worst enemy

Antwoord van de leverancier

van DEAR Systems op 15-4-2020

Hello Cole,
Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected.
One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing.
Best Regards,
DEAR Team.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 3-3-2020
Paul G.
MD
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    2/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    2/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 11-6-2020

"Was a great system with lots of pro's but now massively flawed!"

Opmerkingen: Performance issues are far far too common, and they seem to be unable to support them.

Pluspunten: Contains the vast majority of required features to operate a successful e-commerce store. Nice layout, not too bulky, and sticks to what its good at. API is well written which allows you to expand usability with third party apps.

Minpunten: Performance! Over the past 6 months this has gone from bad to worse. The odd hang, became frequent hangs, then time outs on the server. The latest sizeable price increase to allow them to fix this was unwelcome as I already pay for a package that is supposed to perform as promised. This left a little bit of a sour taste. Now though, once again, their system is down, completely!
My team cannot access anything, at all. If a call or email comes through, we cannot see stock, prices, lead times, not even the customer records.
Support say they are working on it, the ETA? Don't know. Great.
I say avoid until they sort out their issues with performance. I will be looking for alternatives as I cannot afford this kind of issue, and paying more for the service they are already supposed to be offering is bad form in my opinion.

Antwoord van de leverancier

van DEAR Systems op 1-7-2020

Hello Paul,

Thank you for your feedback. I am glad to hear that the new UI/UX that was rolled has met your expecations.
We are constantly scalling DEAR to meet the preformance needs of our customers.
Some of our customers in the Microsoft East US data centre experienced a System Outage. This was caused by unexpected behaviour in the Microsoft Datacenter. You can find out more details about the above incident at https://status.azure.com/en-us/status/history/ June 2020 6/11 Storage - East US - Mitigated (Tracking ID 9VHK-J80). The DEAR monitoring team, which is working 24/7 to have an eye out for any performance issues, immediately spotted this and promptly contacted Microsoft to report, monitor and got the incident resolved. We recognize the important role that DEAR plays in your daily business. Rest assured we have taken the necessary steps, in discussion with Microsoft, to avoid this from occurring again.

Best Regards,
DEAR Team.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 11-6-2020