Cin7 Core

IntegrationKings review of Dear Systems

Opmerkingen: A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Pluspunten:

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Minpunten:

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Administrator Feedback

Opmerkingen: Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite [sensitive content hidden] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service.

Pluspunten:

It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it.

Minpunten:

About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration.

Bad experience with Cin7 Core

Pluspunten:

system is fine - works as it should......

Minpunten:

Cin7's recent price hike is unacceptable. They've increased fees by $72 per month ($864 a year) while offering no tangible benefits for my business in return. They claim the increase is for platform improvements, but none of the so-called upgrades—like B2B modules, advanced WMS, or virtual agent support—are relevant to my needs. It's frustrating that I'm being forced to pay for features I don't use, and this isn't the first price increase since Cin7 took over. Despite these hikes, the service remains the same, just more expensive. This feels like a cash grab, with no regard for existing customers. Avoid if you value transparency and fairness.

[sensitive content hidden] Made Onboarding Easy

Pluspunten:

Easy to implement and get onboard training. [sensitive content hidden] answered all of our questions in a quick and timely manner.

Minpunten:

Just getting our product catalog uploaded correctly seemed to take quite some time.

Energenic

Opmerkingen: Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas

Pluspunten:

Procurement and Stock keeping working great, Can have latest prices on hand

Minpunten:

Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing

Customer care, purchasing and Point of Sale is useless

Opmerkingen: Frustrating to deal with your help desk people who tell you to log a feature request when they are done talking to you and can't solve your problem

Pluspunten:

Easy to understand and figure out when starting off.

Minpunten:

Your point of sale system you offer with this software is less than useless its remedial in functionality and offering. Struggle to program in store promotions on it you can't create area specific promotions for outlets in an area. Your way of setting up a cash float is useless and not user friendly. Your journals between Xero and Cin7 do not push correctly. Till overs and shorts are a nightmare to investigate. Gift cards are cumbersome to use and implement. We were using We where using Lightspeed as a point of sale before and you c=guys can learn some lessons from them your system will be something from the stone age compared to Lightspped.

An accountant's Point of View.

Opmerkingen: Inventory control and costs with real figures to add to the P&L. Inventory true numbers easily tracked and sales with all 5 different payments on Shopify easily tracked.

Pluspunten:

Easy to learn the different modules and to teach others how.

Minpunten:

When you have to undo sales orders, it completely undoes everything. The sales order should hold the inventory already taken from the system. Sometimes it is impossible to redo because the inventory is no longer available.I also wish that additional costs would add to the per unit cost of inventory.

Daily user of Dear

Opmerkingen: Overall Dear is meeting our needs when connected to Xero. It meets our day to day inventory needs however would be much better if it was a more complete accounting & inventory package.

Pluspunten:

Dear was straight forward and reasonably easy to set up. It is good for our daily transaction, inventory management, and handles multiple warehouses and foreign currency well.

Minpunten:

Features that could be improved are: visibility of stock on hand and sell price whilst in inventory, instead one has to either drill down on each stock item or go to reports. A general ledger section that has P & L, Balance Sheet, Trial Balance, etc would also be more user friendly- instead of going to reports.

Great support for training and set up

Opmerkingen: My CIN 7 experience so far has been great, apart from that I couldn't get urgent support from the daily support team after the training project is closed. Being a new user, this is essential, as even I have been trained, to be able fully function, further support is needed in a timely manner.

Pluspunten:

[sensitive content hidden] has provided great helping through training sessions and initial set up of the system to make my job easier, she has gone above and beyond which makes me feel that Cin 7 Core is a system I can easily recommend to other people from this prospective.

Minpunten:

0Customer support from CIN 7 Support Team (after system set up), the turnaround to get back to me and the response is not user friendly for new users, all new users would be experiencing a lot of questions and issue at the very beginning start using the system, and the problem I experience actually stop my office functioning, to book a call online for a few days in advance doesn't work to this situation at all.

Good

Opmerkingen: Not enough experience yet with the system.

Pluspunten:

Overall good platform, but needs some basic improvement.

Minpunten:

Purchase orders. They do not populate all products per vendor and does not populate 90 day usage of product on PO. This is vital for creating purchase orders.

Good tool that does all we need, pricing and support can be improved

Pluspunten:

Cin7 Core is feature rich and does inventory management very well. We also use it for stock control and order fulfilment.

Minpunten:

For what's become a relatively large monthly investment, the support could be improved when we (rarely) need it. Even though we started small, each additional user, API and integration has quickly increased the total subscription price.

New User Setup

Pluspunten:

the ability to be able to create , modify, and easily access all areas customer setup has been seamless and very responsive with the implementer ([sensitive content hidden])

Minpunten:

it is not capable of adding more mandatory fields to quotes but i understand that this is an inventory program not a quoting program

Worth the investment

Opmerkingen: We have 6 businesses with multiple ecommerce channels like Amazon, Woocommerce, offline sales and multiple warehouses. We use Dear as an ERP system to manage everything from placing orders to the factories to syncing shipments to various regions. The Dear 2 Dear function is very useful however there are a few things to improve on that side.It was easy to switch from our previous system and it made everyone's live easier by making us rely less on Excel spreadsheets and more on doing productive things for the business.

Pluspunten:

Ease of use and the onboarding process was straightforward for all our team.The support team is great and often manage to solve things through their live chat. In particular Duminda is always going the extra mile.

Minpunten:

The reporting section has quite a few important gaps. There are several users that complained on the forum and asked for an update however nothing seems to be on the horizon. It's lacking a salesforce integration as well.

Great Software

Pluspunten:

Very functional, lots of opportunities to manage different parts of business under one roof.

Minpunten:

Advanced software, can look a bit complicated from first look.

Terrible, Terrible Software for Small Businesses

Opmerkingen: I loathe this software. I sincerely wish we had never ever implemented. It is completely unfit for purpose for a small ecommerce business and should be not marketed as such. Unless you have staff to dedicate to this software, it's a complete waste of precious resources.

Pluspunten:

Nothing. It's been a battle from start to finish.

Minpunten:

Appalling integration with Shopify and Xero.Total lack of decent supportHas driven more cost into my business than remove it - extra staff required.Incoherent logic - eg posts Sales but not corresponding COGS if fulfilment is delayed.No on screen reportingDiabolical UI

So far so good

Opmerkingen: Overall it's been good. Few kins as mentioned but that is to be expected on new software. The team has been helpful and they do have a process to escalate issues such as I had which is good.

Pluspunten:

The reporting. Other products on the market at this price are poor in this department. It offers products by variant which is a necessity for us. Customer service via chat (on a small plan) has been really good. Better than expected.

Minpunten:

Some things were a little different from the platform I have been coming from but that it so be expected. There have been a few clunky things that have cost us a fair bit of time when setting up such as not being able to update the ProductFamilySKU via .csv. You can only do this manually. If you update via .csv if doesn't actually update it, it creates another and then you have doubled ProductFamilySKU's. This took some working out but the chat support was very helpful. Another one was products that have no history won't show in "Availability" so it wasn;t until I entered SOH that I could see any products but products that had a value of 0 would not come up as they did not have any history. In the end I did a plus 1 stock adjustment and then -1 stock adjustment so it had a history so it would show up in availability. Some things like this have made set up take longer than it needed to as these kinks are not well known by the staff so they had to test to get answers. Again support was good but it;s more of a why does it work like this and why don't the staff know, wouldn't this happen to everyone.? Anyway, sorted now.

Lelior Review

Opmerkingen: good support and assistance when I need it. All questions I have are answered professionally.

Pluspunten:

I liked that it would easily integrate with the other systems I am using for my business. Shopify, shiprush, ect.

Minpunten:

maybe a better way to pull payments and pricing through shopify.

Pricing & barcode Margins

Pluspunten:

Inventory Tracking is amazing I like how everything is connected

Minpunten:

That you can't delete or remove old/no longer warehouse, sales reps

Can't be beat for the price

Opmerkingen: After going around in circles with a few reps, I finally got connected with [sensitive content hidden]. He was extremely helpful with ironing out some issues I was encountering. I think dear is an amazing product and always recommend it to my clients. I hope that the product continues to be a great program even after the transition to Cin7.

Pluspunten:

Features are exhaustive; you can accomplish any setup. Easy to scale up with more features.

Minpunten:

Can be finicky, but once you learn the workarounds it works beautifully.

Great product and excellent customer service

Pluspunten:

The Cin7 inventory management software has revolutionized my business operations. Its flexibility and user-friendly interface allow us to access and update inventory data from anywhere at any time. The real-time tracking feature keeps stock levels accurate, preventing overstocking or stockouts. The robust reporting functionality provides valuable insights for data-driven decision-making, while seamless integrations with other business tools save time and reduce errors. The exceptional customer support adds to the overall positive experience. I highly recommend this software for businesses of any size looking to streamline inventory management and increase efficiency.

Minpunten:

Side navigation was a bit confusing at the start, but makes sense after you get used to it

Avoid to save time and pain with poor support

Opmerkingen: Poor to say the least. They cant support their own product properly and fail on a number of levels to come back to you to solve your issue.

Pluspunten:

Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products

Minpunten:

Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is .

The review of Cin7 Core

Pluspunten:

Great and friendly tech support. The DEAR API function is powerful.

Minpunten:

- Order fulfilment information or report on Sales Order processing.- Online Search Reporting has limited filter options.- Stock records data query from DEAR API is a bit complicated, which required to query by each order id or task id.--> It will be good if offer an option to export order item records by order modified date, especially data query via DEAR API.

Use in Manufacturing

Pluspunten:

Easy to use. Multiple functions for whole business. Excellent traceability functions. Easy to adjust it to suit your business.

Minpunten:

Quite time consuming to upload all current stock to system at initial use

Good Customer Service

Pluspunten:

Integration with Shopify and the E-commerce feature

Minpunten:

Unable to have more integrations - there are better ways to integrate the e-commerce and I think they should look at this as its very important to scale.

It does what I need and a little more. But takes a while to get going.

Pluspunten:

Multiple options to input information. It allows me to change things easily enough

Minpunten:

It took a while to get going I wasted a week trying to put everything in and realizing it was wrong