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Wat is Conversational Cloud?

Het door AI aangedreven berichtenplatform maakt het gemakkelijk voor bedrijven om vragen te beantwoorden en transacties uit te voeren via sms, Facebook Messenger, Apple Business Chat en WhatsApp samen met de website of mobiele app van je merk.

Wie gebruikt Conversational Cloud?

Bedrijven van elke omvang die hun manier van communiceren met hun consumenten willen transformeren om hun omzet te vergroten en de klantenservice te verbeteren.

Conversational Cloud Software - 1
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Conversational Cloud Software - 4

Twijfels over Conversational Cloud? Vergelijk met een populair alternatief

Conversational Cloud

Conversational Cloud

4,4 (39)
US$ 1,00
maand
Gratis versie
Gratis proefversie
64
10
4,3 (39)
4,2 (39)
4,2 (39)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 14,00
maand
Gratis versie
Gratis proefversie
159
40
4,4 (2.155)
4,5 (2.155)
4,3 (2.155)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Conversational Cloud

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,3
Klantenservice
4,2
Functies
4,3
Prijs-kwaliteitverhouding
4,2

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Temitope
Temitope
Helpdesk Analyst in Nigeria
Geverifieerde LinkedIn-gebruiker
Design en ontwerp, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

My experience with Liveengage has been perfect.

5,0 6 jaar geleden

Opmerkingen: Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website.

Pluspunten:

Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team.

Minpunten:

Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end.

Basiirat
Basiirat
Customer Support Analyst in Nigeria
Geverifieerde LinkedIn-gebruiker
Entertainment, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A better way to connect with web visitors.

4,0 6 jaar geleden

Opmerkingen: LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc

Pluspunten:

LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Minpunten:

It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage.

Conner
Business Analyst in VS
Luxeartikelen en sieraden, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Horrific customer service and stability

1,0 4 jaar geleden

Opmerkingen: Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible.

Pluspunten:

Ease of use. Reporting package. Dashboard.

Minpunten:

Customer service. Service outages. Glitches.

Reactie LivePerson

4 jaar geleden

We're very sorry to hear you are having such a difficult time with our platform. We strive to maintain a superior uptime, but there are times we are unable to deliver :( Curious to know more about your glitches and how our customer service has been lacking for you. We want to make sure we address this for you immediately having customers get kicked off of chats is unacceptable and should never happen. If you're on our messaging platform, customers' conversations are asynchronous, and the chat history does not get deleted, so this should help. We hope you can reach out to us about these issues so we can resolve them for you ASAP!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great software but could use some upgrades

4,0 5 jaar geleden

Pluspunten:

The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken.

Minpunten:

The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve.

Reactie LivePerson

5 jaar geleden

Thank you for your review! In regard to the con you specified, you should work with your account manager to set that up! We DO in fact offer a configuration where certain departments, agent groups, or specific agent can get priority in receiving messages. You can also set up messages that come into specific departments (ie. message coming into support department vs sales department) to be prioritized over others so that higher-urgency messages can be responded to before lower-priority messages! Please do reach out to your account manager to implement this :) Thank you for taking the time to leave us a review!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

LiveEngage probably the best app for web chatting

5,0 4 jaar geleden

Opmerkingen: Overall I am satisfied with it, It is easy to use and access and has not glitched on me not even once.

Pluspunten:

- It is a great way to enable communication between customers and remote assistance. - Available to be used in multiple platforms. - Everything done through it can be tracked, monitored and measured. - It allows for customization of the general interface and also pre-written answers.

Minpunten:

For as long as I have used it the only negative thing to it that I have been able to observe is that it does not collect customer's name in a way that it can label the chat with it. This can be really confusing when you have multiple chats opened named "visitor".

Reactie LivePerson

4 jaar geleden

Thanks for taking the time to leave us a review. We're glad to help make your business more conversational and help provide more in-depth analytics to optimize your business and operations! There is a way to name your "visitor" to their actual name by connecting your sessions to your CRM, so we will be sure to reach out to you to help you set that up!