Wat is Survicate?

Survicate is krachtige software voor het beheer van enquêtes, NPS en feedback waarmee je meer klantfeedback kunt vastleggen en een betere klantervaring kunt bieden.

Survicate biedt:
- website;
- web-app en in-product (in-app) enquêtes;
- enquêtes via e-mail en links; en
- mobiele app-enquêtes voor Android en iOS.

Wie gebruikt Survicate?

Customer feedback surveys for scaling companies

Waar kan Survicate worden geïmplementeerd?

Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • Survicate
  • Gevestigd in Warsaw, Polen
  • Opgericht in 2013
  • Telefonische ondersteuning
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 6 andere

Talen

Engels, Pools

prijzen van Survicate

Beginprijs:

US$ 65,00/maand
  • Ja, heeft een gratis proefversie
  • Ja, heeft een gratis versie

Survicate heeft een gratis versie en biedt een gratis proefperiode. Survicate heeft een betaalde versie vanaf US$ 65,00/maand.

Prijsmodellen vraag een gratis proefversie aan

Over de leverancier

  • Survicate
  • Gevestigd in Warsaw, Polen
  • Opgericht in 2013
  • Telefonische ondersteuning
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 6 andere

Talen

Engels, Pools

Video's en afbeeldingen van Survicate

Survicate Software - 1
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Survicate Software - 4
Survicate Software - 5
Nog 6 andere bekijken
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Survicate Software - 1
Survicate Software - 2
Survicate Software - 3
Survicate Software - 4
Survicate Software - 5

Functies van Survicate

  • A/B-tests
  • API
  • Aanpasbare branding
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Aanpasbare vragen
  • Anonieme feedback
  • Aselecte indeling
  • Beheer van enquêtes/peilingen
  • Beheer van klantervaringen
  • Beheer van negatieve feedback
  • CSAT-enquêtestructuur
  • Communicatie via meerdere kanalen
  • Dashboard
  • Distributie via meerdere kanalen
  • Enquêtes en feedback
  • Enquêtes opstellen
  • Feedbackbeheer
  • Gegevens importeren en exporteren
  • Gegevensverzameling via meerdere kanalen
  • Gegevensvisualisatie
  • Integraties van derden
  • Interactie bijhouden
  • Klantensegmenten
  • Leads beheren
  • Leads vastleggen
  • Leadsegmentering
  • Logica voor overslaan
  • Marketingautomatisering
  • Mobiele enquête
  • NPS-enquêtestructuur
  • Online enquêtes
  • Proces- en workflowautomatisering
  • Pulse surveys
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime gegevens
  • Realtime rapportage
  • Segmentering
  • Sjabloonbeheer
  • Slepen en neerzetten
  • Toegangsopties/machtigingen
  • Tools voor gegevensanalyse
  • URL's aanpassen
  • Visuele analyse
  • Voor meerdere talen
  • Voorwaardelijke logica
  • Vraagstructuren
  • Vragenbibliotheek
  • Waarschuwingen/Meldingen
  • Widgets

Alternatieven voor Survicate

Tool voor het maken van enquêtes, formulieren en quizzen om je klanten te bestuderen of werknemers te evalueren. Meer informatie over Startquestion
A survey solution for VoE and VoC feedback. We offer advanced reporting, GDPR-compliance, in-house support, and real-time results.
GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. Meer informatie over GetFeedback
Collect Voice of Customer data with flexible survey software, and close the loop on every customer interaction.
Alles-in-één feedbackpakket met omnichannel distributie, visuele aanpassing en het maken van enquêtes tijdens het klantentraject. Meer informatie over Feedbackly
eContact is an integrated operations & customer outreach platform that optimizes every contact and delivers actionable insights.
Sluit de feedbacklus van klanten met een enquêteplatform voor SaaS.
Actionable guest feedback that actually drives revenue. Voted #1 Guest Feedback Platform for Restaurants.
Professionele online enquêtesoftware voor individuen, teams en ondernemingen. Beschikbaar als gehoste of lokale versie.

Reviews over Survicate

Gemiddelde score

In totaal
4,5 (28)
Gebruiksgemak
4,3 (28)
Klantenservice
4,4 (28)
Functies
3,9 (28)
Waar voor je geld
3,6 (28)

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
68%
4
18%
3
11%
1
4%
Jordan L.
Jordan L.
Geverifieerde LinkedIn-gebruiker
Omroepen
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer
Bron: GetApp

Great app for a great price

5,0 7 jaar geleden

Opmerkingen: I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.

Pluspunten:

- Cheap (compared to competitors) - Sexy widget - Super configurable - Responsive support team

Minpunten:

- Backend is slow at times

Geverifieerde reviewer
Web Content Specialist in VS
Geverifieerde LinkedIn-gebruiker
Bouwmaterialen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

satisfactory survey software

4,0 4 jaar geleden

Opmerkingen: I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base?
Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Pluspunten:

You can integrate contact forms directly onto your website with this software.

Minpunten:

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.

Reactie Survicate

vorig jaar

Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments: 1. We've added the date range filter. Feel free to give it a try. 2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen. 3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today. 4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request. Please let us know if we can help you in any other way!

Geverifieerde reviewer
Chef de Produit Marketing Relationnel in Frankrijk
Geverifieerde LinkedIn-gebruiker
Voedselproductie, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Feedback one year later

3,0 4 jaar geleden

Pluspunten:

Reactivity of support Design to build survey > easy

Minpunten:

No synchronisation with our CRM at the begining Some small bugs

Reactie Survicate

vorig jaar

Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate. Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier. Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at [email protected] And as always, feel free to let us know if we can help you in any other way!

Brant E.
Head of Marketing in VK
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Beware - They freeze surveys to respondents!

4,0 4 maanden geleden

Opmerkingen: See above.

Pluspunten:

In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.

Minpunten:

Pricing freezes - complete shut-down of active surveys.

Jennifer L.
Insight Manager in VK
Verzekeringen, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Easy to use, customisable

4,0 4 jaar geleden

Opmerkingen: It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Pluspunten:

User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear

Minpunten:

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Reactie Survicate

vorig jaar

Hi Jennifer, thanks for your positive feedback. It means the world to us! We're happy to let you know we've fixed the delay between launching/editing a survey and it appearing on the website. It has been reduced to an absolute minimum and normally takes about 30 seconds to a minute. Feel free to give it a go, and please let us know if we can help in any other way.