--- description: Ontdek de plus- en minpunten van Front en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Front - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Email software](/directory/30553/email-management/software) > [Front](/software/132901/front) # Front Canonical: https://www.capterra.nl/software/132901/front Pagina: 1 / 13\ Volgende: [Volgende pagina](https://www.capterra.nl/software/132901/front?page=2) > Front is de eerste gedeelde inbox waarmee teams kunnen samenwerken rond elke e-mail met meer transparantie, verantwoordelijkheid en efficiëntie. > > Oordeel: score van **4.5/5** door 287 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Front? Voor elk team dat vertrouwt op e-mail om werk gedaan te krijgen, zowel intern als extern. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 287 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.4/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Front - **Locatie**: San Francisco, VS - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Estland, Finland, Frankrijk, Griekenland, Ierland, India, Italië, Japan, Luxemburg, Mexico, Monaco, Nederland, Nieuw-Zeeland en 11 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Aanstellen (van personeel) - Activiteitendashboard - Alerts/Escalation - Automatisering van bedrijfsprocessen - Beheer van Service Level Agreements (SLA's) - Beheer van negatieve feedback - Beheer van vergaderingen - Beheer van verkooppipeline - CRM - CTI (Computer Telephony Integration) - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer - Dashboard - E-mailbeheer - E-mails bijhouden - Engagement tracking - Enquêtes en feedback - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Interactie bijhouden - Kalenderbeheer - Kennisbankbeheer - Klantenbinding - Leads beheren - Live chatten - Mobiele toegang - Oproepen routeren - Orderbeheer - Overdrachten en routering - Personeelslijst - Prestatiemeetwaarden - Samenwerking tussen meerdere gebruikers - Samenwerkingstools - Taakbeheer - Transcripten/chatgeschiedenis - Tweewegs audio en video - Videochat - Videovergaderen - Volgen en analyseren van gebruik - Waarschuwingen/Meldingen - Wachtrijbeheer - Werknemersdatabase - Workflowconfiguratie - Zelfserviceportal ... en 53 meer functies ## Integraties (94 in totaal) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Breeze - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk ... en 79 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Email software](https://www.capterra.nl/directory/30553/email-management/software) ## Gerelateerde categorieën - [Email software](https://www.capterra.nl/directory/30553/email-management/software) - [Collaboration software](https://www.capterra.nl/directory/15/collaboration/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Teamcommunicatie software](https://www.capterra.nl/directory/31033/team-communication/software) ## Alternatieven 1. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18794 reviews) 2. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4086 reviews) 3. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3463 reviews) ## Reviews ### "Best way to collaborate on emails\!" — 5.0/5 > **Mike** | *2 mei 2019* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I like the clean UI and the way we can work with multiple people and teams on emails. > > **Minpunten**: The integrated chat could be done much better. > > We're really happy with the switch from Gmail to Front. Love the customer support\! ----- ### "Front Row Seat\!" — 5.0/5 > **Mai** | *28 maart 2026* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. > > **Minpunten**: Haven't found any cons yet\! It's already seeming like a better option than Hiver, which we were also considering. > > Front feels like a one stop shop\! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. ----- ### "Front changes the game" — 5.0/5 > **Julie** | *29 december 2025* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. > > **Minpunten**: Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. > > My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. ----- ### "Front good tool" — 4.0/5 > **Céline** | *23 juni 2026* | Consumentendiensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like Front because it has a very smooth user interface compared to other traditional ticketing tools, which greatly facilitates task tracking. The email notification feature is very convenient as it allows me to collaborate with everyone in the company. It also has very seamless integration capabilities with other software. > > **Minpunten**: The price is a real problem because it's charged per user, which tends to be quite expensive for a company with a large workforce. ----- ### "Outlook sync is one-way only. Made Front unusable for our team." — 1.0/5 > **Grey** | *3 februari 2026* | Machinebouw | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. > > **Minpunten**: The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. > > Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. ----- Pagina: 1 / 13\ Volgende: [Volgende pagina](https://www.capterra.nl/software/132901/front?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/132901/front) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens