Wie gebruikt deze software?

Voor elk team dat vertrouwt op e-mail om werk gedaan te krijgen, zowel intern als extern.

Gemiddelde scores

111 beoordelingen
  • In totaal 4.3 / 5
  • Gebruiksgemak 4.4 / 5
  • Klantenservice 4.3 / 5
  • Functies 4.2 / 5
  • Waar voor je geld 4 / 5

Productgegevens

  • Beginprijs US$ 9,00/maand
    Zie de prijsinformatie
  • Gratis versie Nee
  • Gratis proef Ja, vraag een gratis proefversie aan
  • Implementatie Geïnstalleerd - Mac
    Cloud, SaaS, Web
    Geïnstalleerd - Windows
    Mobiel - iOS native
    Mobiel - Android native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • Front
  • http://frontapp.com
  • Opgericht in 2013

Over Front App

Front is de eerste e-mailbeheersoftware waarmee teams kunnen samenwerken met meer transparantie en verantwoordelijkheid voor het beheer van honderden e-mails naar algemene adressen, zoals [email protected] en [email protected] Met Front kun je e-mails toewijzen aan teamleden, intern e-mails delen en bespreken zonder omslachtig berichten door te sturen of met iedereen te delen, of herinneringen instellen om later te reageren. E-mailsjablonen, reeksen, samenvoegbewerkingen en snelkoppelingen automatiseren je workflow om tijd te besparen. Probeer Front gratis uit.

Functies van Front App

De leverancier heeft deze informatie niet opgegeven.
  • Afdrukbeheer
  • Batchcommunicatie
  • Chatten / messaging
  • Communicatie via meerdere kanalen
  • Contentbeheer
  • E-maildistributie
  • Interactieve inhoud
  • On-demand communicatie
  • Personalisatie
  • Sjabloonbeheer
  • Video-inhoud
De leverancier heeft deze informatie niet opgegeven.
  • Aanstellen (van personeel)
  • Accountbeheer
  • Accountwaarschuwingen
  • Bijhouden en analyseren van gebruik
  • Communicatiebeheer
  • Gezondheidsscore
  • Inkomstenbeheer
  • Klantenbinding
  • Levensduurbeheer van klanten
  • Winst- en verliesanalyse
  • Antwoordbeheer
  • E-mailcontrole
  • E-mails archiveren
  • Gedeelde inboxes
  • Gegevensherstel
  • Handtekeningenbeheer
  • Routering
  • Spamblokkering
  • Wachtrijbeheerder
  • Witte lijst / zwarte lijst
  • A/B-tests
  • Campagnebehee
  • Door gebeurtenissen geactiveerde meldingen
  • Locatie bijhouden
  • Onderverdeling van doelgroepen
  • Teammanagement
  • Aanpasbare branding
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Communicatie via meerdere kanalen
  • Documenten opslaan
  • E-mailintegratie
  • Geautomatiseerde routing
  • Interactie bijhouden
  • Kennisbankbeheer
  • Netwerkcontrole
  • Realtime chatten
  • Ticketbeheer
  • Waarschuwingen / Escalatie
  • Zelfserviceportal
De leverancier heeft deze informatie niet opgegeven.
  • Afsprakenbeheer
  • Callcenterbeheer
  • E-mailbeheer
  • Enquêtes en feedback
  • Integratie van sociale media
  • Kennisbank
  • Live chatten
  • Prestatiemeetwaarden
  • Virtuele assistent
  • Waarschuwingen / Escalatie
  • Wachtrijbeheer
  • Workflowbeheer
  • Zelfserviceportal
De leverancier heeft deze informatie niet opgegeven.
  • 3PL-beheer
  • CRM
  • Cross-docking
  • Leveranciersbeheer
  • Orderbeheer
  • Streepjescodes/RFID
  • Transportbeheer
  • Vervoersbeheer
  • Voorraadbeheer
  • Wagenparkbeheer
  • Bestanden delen
  • Databases maken
  • Documenten maken
  • Notitiebeheer
  • Office Suite
  • Presentatietools
  • Projectbeheer
  • Samenwerking
  • Taakbeheer
  • Teamchats
  • Bestanden delen
  • Campagnebehee
  • Documentbeheer
  • Projectbeheer
  • Samenwerking
  • Taakbeheer
  • Tijd bijhouden
  • Brainstormen
  • Contactenbeheer
  • Contentbeheer
  • Discussieforums
  • Documentbeheer
  • Kalenderbeheer
  • Projectbeheer
  • Realtime bewerken
  • Taakbeheer
  • Versiebheer
  • Videovergaderen
  • Activiteit-/nieuwsfeed
  • Bestanden delen
  • Chatten / messaging
  • Discussiethreads
  • Enquêtes en feedback
  • Kalenderbeheer
  • Push-meldingen
  • Taakbeheer
  • Videovergaderen
  • Zoeken
  • Audio-/videovergaderen
  • Bestanden delen
  • Chatten / messaging
  • Faxbeheer
  • Kalenderbeheer
  • Mobiele toegang
  • Oproepen opnemen
  • Oproepen routeren
  • Samenwerking tussen meerdere gebruikers
  • Voicemail
  • Aanpasbaar dashboard
  • Automatisering van bedrijfsprocessen
  • Compliance bijhouden
  • Documentbeheer
  • Formulierbeheer
  • Grafische workfloweditor
  • Integraties van derden
  • Kalenderbeheer
  • Mobiele toegang
  • No-code
  • Taakbeheer
  • Toegangsopties/machtigingen
  • Workflowconfiguratie

De nuttigste reviews van Front App

A Great App for Unifying and Streamlining your Communication Workflow

Beoordeeld op 1-4-2019
Nic M.
Director of Annual Giving & Donor Events
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Front has a positive influence on the way I process communication because it allows me to aim for and realistically reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication.

Pluspunten: Front is a beautifully designed app for managing private and team emails as well as your company's other communication channels such as chat widgets, social media platforms and even SMS through a service like Twilio. I appreciate the thoughtfulness that has guided Front's development over the years. The Front team's dedication to optimizing the app based on customer feedback is evident in each iteration, and it's great that the Front app is regularly freshened with feature updates and additions. Today's existing integrations with Front coupled with new regularly added services makes Front the perfect platform for unifying your communication workflow. One "inbox" for all your accounts is awesome!

Minpunten: There are a couple of pain points for me when it comes to my daily usage of Front. My chief complaint is that at this time there is not bi-directional sync of archived or permanently-deleted messages. In my case, archives and deletes in my Office 365 account are synced to Front, but when I apply the same actions in Front, they do not sync to Office 365. This behavior is annoying in the context of my personal inbox—messages acrue and clutter the inbox—but counterproductive for a shared inbox with a mix of Front and Office 365 users. The obvious solution is to move all users to Front but in my case it is not realistic to onboard our entire team at once. Front should sync all actions back to Office 365. My second and last complaint is Front's calendar: it's not as robust as it should be if it's intended to be used instead of, say, Office 365. The experience for creating timed versus all-day events is cumbersome and to my knowledge, cannot be toggled between. Additionally, there is no functionality for creating recurring events. Unfortunately, my time is currently wasted switching between Front and Office 365 for simple calendaring tasks. I am looking forward to the Front team addressing both the sync and calendaring issues in an upcoming release. These pain points are partially behind my hesitation to push Front to all team members.

Front Review

Beoordeeld op 23-7-2019
Justin K.
Bellhop Acquisition Manager
Consumentendiensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall, Front allows my team and I the ability to respond promptly to each mover around the country without having to switch screens.

Pluspunten: I work at the HQ of a moving company (Bellhops) and my job consists of constantly messaging our movers in the field spread over 25+ cities around the country. The best thing about Front is the ability to prioritize messages involving conversations that are more pertinent than others. Some are urgent and need to be handled right away, and others aren't and Front allows the visibility to determine the difference. My personal favorite attribute is the 'following' inbox including all active conversations you're apart of.

Minpunten: It would be great to see front integrate with software used by our company so we wouldn't have to input new contacts once we hire a mover in the field. This may already be available, or in the works.

Front has allowed our company to save about a 5 to 1 ROI in time savings

Beoordeeld op 10-7-2018
Geverifieerde reviewer
System Engineer
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins.

Pluspunten: Front allows teams to work in a more organized flow with incoming emails. One of the ways we have been able to utilize Front has been to group all emails for specific teams into Team inboxes and then team members can take emails out of the queue and work to bring the box to zero. This has saved us a lot of time from trying to organize emails in outlook. The main selling feature for us however was the ability to create a custom plugin in the panel on the right as well as pull data from the current conversation from the Front API that is well built. This allows us to customize our flow. Front also has several default integrations some more useful than others. They seem to be growing at a large pace so you can expect to see major enhancements with the product in the future.

Minpunten: The price can be a little high per user and the Enterprise version doesn't seem to offer the kinds of benefits you would want to see for such a large price jump. There also seem to be some features on enterprise that feel like they should be one tier down like user roles and authorization.

Front is the best tool we ever added to our team!

Beoordeeld op 12-12-2018
Matt P.
Manager, Customer Success Team
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: Front is an amazingly powerful tool backed by a team of professionals who provide us with the ability to manage our email as a team. We work together to help our customers succeed and share an email account — with Front we're able to assign out emails, have thread-specific chats by mentioning team members and use the Sequences feature to send personalized messages to our customers. Using Front has increased our communication internally and has dramatically improved our efficiency when addressing customer requests. Sequences allow us to stay personal and deliver proactive outreach without sacrificing time.

Minpunten: Front is a growing company which means they roll out updates from time-to-time — anytime there are bugs they are quick to address the concerns. The CSM team and technical support have been super helpful anytime we've run into issues.

Antwoord van de leverancier

van Front op 31-1-2019

Hi Matt, thanks for taking the time to review Front! We love helping the Instructure team be so efficient :)

Organized and Efficient

Beoordeeld op 13-10-2016
Stefany B.
Owner
Vastgoed, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: My company uses Front in a way that it was not created. I say this because the company accommodated our use rather than letting us go. Because of this allowance, they have made our day to day use of hundreds of emails efficient and effective. We are able to assign incoming email, share with unlimited employees and a number of integrations keeps the app connected to our CRM and other integral apps. Folders allow us to keep a very organized view of our incoming mail stream with employees that are offsite or in different countries. The number one reason for choosing Front was their phone app. Beautifully designed and easy enough to use by my least technical employee with ease. Compatible with IOS and Android. There are regualr upgrades so they are a growing and innovative group of people. Their willingness to work with us and even take suggestions for upgrades was a deciding factor to stick with Front.

Pluspunten: Easy to use, scalable to any size company and has a fantastic phone app.

Minpunten: No issues so far.

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