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Wat is ServiceTrade?

ServiceTrade is ontworpen voor commerciële dienstverleners en helpt bedrijven bij het leveren van geweldige klantenservice die hun bedrijf waardevoller maakt. De klantenservicefunctionaliteiten bieden online betrokkenheid gedurende de hele servicecyclus en bouwt winstgevende, langdurige relaties op. ServiceTrade stroomlijnt bewerkingen met werkorderbeheer en planning, en de web- en mobiele apps zetten servicelevering om in digitale marketingimpressies die gedenkwaardig en nuttig zijn voor klanten.

Wie gebruikt ServiceTrade?

Commerciële dienstverleners in sectoren die terugkerende diensten verlenen. Brandbeveiliging, mechanisch, HVACR, hogedrukreiniging, luchtkanaal, keukenuitlaatreiniging, voedselapparatuur, deuren en medisch.

ServiceTrade Software - 1
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Twijfels over ServiceTrade? Vergelijk met een populair alternatief

ServiceTrade

ServiceTrade

4,6 (296)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
82
12
4,5 (296)
4,5 (296)
4,7 (296)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 49,00
maand
Gratis versie
Gratis proefversie
104
5
4,2 (625)
4,6 (625)
4,5 (625)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over ServiceTrade

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,5
Klantenservice
4,7
Functies
4,4
Prijs-kwaliteitverhouding
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Keith
Keith
Inspection & Service Sales in VS
Geverifieerde LinkedIn-gebruiker
Facilitaire diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

ServiceTrade is our Customer Service Department

5,0 vorig jaar

Pluspunten:

ServiceTrade allows us to integrate our sales and quoting with our implementation and delivery of our services seamlessly to our customers.

Minpunten:

The onboarding could have been a little more clear with how we should set up our assets with our recurring services. We had to make multiple attempts at getting the assets set up correctly in the beginning.

Reactie ServiceTrade

vorig jaar

Hi Keith, Thanks for leaving a review! It's so valuable to receive feedback, so we appreciate you taking the time. ServiceTrade's goal is to enable our customers to deliver better service to their customers, so love to hear that! Best, Mary Clayton

Jerry
General Manager in VS
Facilitaire diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Only management system you will ever need.

5,0 11 maanden geleden

Opmerkingen: I use ServiceTrade every day of the week. It has become an extension of my business and I appreciate the software & team greatly!

Pluspunten:

Service allows me to use our own documentation (reporting) and keep track of all aspects of our business. By far the most valuable tool that we use.

Minpunten:

I do not like that the order the blank reports are uploaded, is the way they remain forever in the system. It would be nice to make changes to my reports, and replace existing blank reports or move the order of them in the system.

Richard
GM in VS
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Review from FIRE FIGHTER PRODUCTS, Inc 2-2-24

3,0 3 weken geleden Nieuw

Pluspunten:

The centralized Online Dashboard and Layout.

Minpunten:

Actual human live customer support is almost non-existent. No dedicated support, everything is by online service ticket, usually handled 6-8 hours or the next day.

Reactie ServiceTrade

2 weken geleden

Thank you for taking time to share feedback. We do provide live support from 9 am - 7 pm EST and resolve many issues within a few hours. Our customer satisfaction score of 94% year to date indicates we generally do a good job, but there are always areas we can improve. We value all customer feedback and use it to continuously improve our support and service. Our customer support manager would welcome the opportunity to talk with you about your experience. Feel free to call customer support at (919) 246-9900, opt 2, and ask to speak with Ryan Jernigan directly. Thank you again for your feedback and for being a valued, ServiceTrade Customer! Leah

Nickolas
Service Director in VS
Facilitaire diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Servie Trade is a great software for any Commercial HVAC Service Company

5,0 12 maanden geleden

Opmerkingen: From our introduction to almost 2 years later Service Trade has been reliable and trustworthy partner to help us achieve our business goals. The additional features and offerings they have introduced proves they are dedicated to helping us succeed.

Pluspunten:

The ease for our clients to access information about upcoming and past servie visits along with information by each of their assets has been a differentiator. Our service support team and servie technicians praise Service Trade because it is much easier to use compared to our previous software.

Minpunten:

Flexibility with tasking forms is not the greatest but manageable, Servie Trade is being a great partner by listening to us along with working with us to improve this. Integration to our existing ERP doesn’t exist but Servie Trade has worked closely with us to deploy alternative methods.

Nicholas
CEO in VS
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

ServiceTrade Has Transformed Our Business

5,0 4 jaar geleden

Opmerkingen: Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices.

Pluspunten:

ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

Minpunten:

I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain!