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ServiceTrade
Wat is ServiceTrade?
ServiceTrade is ontworpen voor commerciële dienstverleners en helpt bedrijven bij het leveren van geweldige klantenservice die hun bedrijf waardevoller maakt. De klantenservicefunctionaliteiten bieden online betrokkenheid gedurende de hele servicecyclus en bouwt winstgevende, langdurige relaties op. ServiceTrade stroomlijnt bewerkingen met werkorderbeheer en planning, en de web- en mobiele apps zetten servicelevering om in digitale marketingimpressies die gedenkwaardig en nuttig zijn voor klanten.
Wie gebruikt ServiceTrade?
Commerciële dienstverleners in sectoren die terugkerende diensten verlenen. Brandbeveiliging, mechanisch, HVACR, hogedrukreiniging, luchtkanaal, keukenuitlaatreiniging, voedselapparatuur, deuren en medisch.
Twijfels over ServiceTrade?
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ServiceTrade
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Reviews over ServiceTrade
The wind beneath my wings
Opmerkingen: Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.
Pluspunten:
ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough. From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for. To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better. Third party integrations have been a breeze, and a staggering amount of third party applications are available.
Minpunten:
Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.
Only management system you will ever need.
Opmerkingen: I use ServiceTrade every day of the week. It has become an extension of my business and I appreciate the software & team greatly!
Pluspunten:
Service allows me to use our own documentation (reporting) and keep track of all aspects of our business. By far the most valuable tool that we use.
Minpunten:
I do not like that the order the blank reports are uploaded, is the way they remain forever in the system. It would be nice to make changes to my reports, and replace existing blank reports or move the order of them in the system.
Do not risk your company on this product
Opmerkingen:
The initial rollout was great however as fast as the program was operational, they became crickets.
Updates & upgrades have caused unexplained data and functionality loss.
Do not trust them.
You will lose customers and employees
Pluspunten:
Mobile interface is acceptable Scheduling visibility is adequate
Minpunten:
No follow through from ST Team Very poor integration Data gets 'lost'
Very Easy to use and very user friendly
Opmerkingen: Again, I love the usefulness of ST. I would definitely recommend it to any company.
Pluspunten:
the invoicing of each job is super easy to use. I love the fact that you can see when the customer views the invoice.
Minpunten:
The syncing with Sage 100 sometimes has its issues. Not syncing with the appropriate codes, is a hassle. There are a lot of work arounds we have to use for it come out correctly coded.
Reactie ServiceTrade
3 maanden geleden
Thank you for using ServiceTrade and sharing your experience with others. -- Leah
Eerder overwogen alternatieven:
Servie Trade is a great software for any Commercial HVAC Service Company
Opmerkingen: From our introduction to almost 2 years later Service Trade has been reliable and trustworthy partner to help us achieve our business goals. The additional features and offerings they have introduced proves they are dedicated to helping us succeed.
Pluspunten:
The ease for our clients to access information about upcoming and past servie visits along with information by each of their assets has been a differentiator. Our service support team and servie technicians praise Service Trade because it is much easier to use compared to our previous software.
Minpunten:
Flexibility with tasking forms is not the greatest but manageable, Servie Trade is being a great partner by listening to us along with working with us to improve this. Integration to our existing ERP doesn’t exist but Servie Trade has worked closely with us to deploy alternative methods.
