Wat is Salesforce Essentials?
Met Salesforce Essentials kun je sterkere klantrelaties opbouwen dankzij een gecombineerde CRM voor verkoop en ondersteuning voor kleine bedrijven, die gemakkelijk wordt gebruikt, geïnstalleerd en onderhouden. Dankzij Essentials ben je minder tijd kwijt aan spreadsheets en kun je meer tijd besteden aan je verkoop doordat je e-mails, oproepen en vergaderingen worden bijgehouden om klantenrecords automatisch up-to-date te houden, zonder saaie gegevensinvoer. Essentials bevat ook tal van productiviteitstools voor klantenservice om te zorgen dat elke nieuwe klant een loyale klant wordt.
Wie gebruikt Salesforce Essentials?
Bied ondersteuning via e-mail, telefoon, sociale media en internet. Implementeer en personaliseer merkeigen self-service ondersteuningspagina's met slechts een paar klikken, zonder te programmeren. Maak tijd vrij voor je ondersteuningsteams dankzij automatisering. Ga vandaag nog aan de slag.
Waar kan Salesforce Essentials worden geïmplementeerd?
Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel)
Video's en afbeeldingen van Salesforce Essentials
Vergelijk de kosten van Salesforce Essentials met soortgelijke producten
Functies van Salesforce Essentials
- Aanpasbare branding
- Activiteiten volgen
- Beheer van enquêtes/peilingen
- Beheer van negatieve feedback
- Beheer van salesactiviteit
- Beheer van supporttickets
- Beheer van verkooppipeline
- Bestemmingspagina's en webformulieren
- Communicatie via meerdere kanalen
- Documenten opslaan
- Gedeelde contacten
- Gegevens importeren en exporteren
- Gegevensverzameling via meerdere kanalen
- Integratie van sociale media
- Integraties van derden
- Interactie bijhouden
- Leads beheren
- Mobiele toegang
- Online implementatie
- Predictieve analyse
- Rapportage en analyse
- Referenties bijhouden
- Tools voor exploratie
- Voor Mac-apparaten
- Voor iPad-apparaten
- Voor start-ups
- Waarschuwingen / Escalatie
Alternatieven voor Salesforce Essentials
Reviews over Salesforce Essentials
We love SalesforceIQ! Perfectly integrated and easy for my team to use.
Opmerkingen: So many. Ease of use, trackable for sales cycle, many more.
This software is awesome. It takes the stress out of constantly updating your CRM by making it seamless and integrated with our email. It captures a lot automatically, giving my team more time to close deals. We love the customizable pipeline features as well. Great software overall.
I have hard time thinking of cons for this software. It was so easy for my team to implement. It is expensive I guess, that'd be the only con.
Just right for small business
Being a small business we need a CRM that won't break the bank. We need to keep every customer we have, so the customer experience is paramount. We need to get as much information out of every sale and customer interaction as we can, and we need to accelerate sales. Salesforce essentials has done all of this for us.
There are things that I would improve.
Salesforce Essentials is more affordable than standard Salesforce and still has what I need in a CRM. I get work done faster, sell faster, and make our customer experience amazing. I set up a customized self service portal and set particular concerns or questions to be sent to a specific person. This means that if for example a customer asks if a garmet can be altered, they're directed to our seamstress instead of directed to me and then transfered to our seamstress. Salesforce essentials records and tracks my calls and emails meaning I no longer have to. I have gained more information about leads, where they come from and why they choose us.
Sometimes it can be hard to find the data I'm looking for. It's not easy to find or get invoices. Customer care wasn't very helpful although I did try to make contact during a very busy time of day. I was still disappointed.. This is the essentials version of Salesforce so obviously the features aren't as robust.
Great product, hard to tailor to companies specifically due to the complex algorithms.
Opmerkingen: I have over 5 years of experience with Salesforce, we used it when I was a production designer for a print and graphics firm. We loved it, but yet we experienced some of these same hardships in this company I am with now, the transition and tailoring to what we do specifically is just not there. It is up to us as employees to make the software work the most productive for us, and that should not be expected from us when we have sales and other projects to handle ourselves.
There are endless possibilities on what you can do, and what you can achieve with this product. The AI software is a great tool if you are able to use it.
Too complex on tailoring the software, I feel like a simple request would take months to get accomplished. I noticed for someone with Salesforce experience myself, our transition from BNTouch to Salesforce was seamless, but many of my co-workers were left in the dark and felt like they had a lack of training provided from your team when we launched this new software.
Salesforce as a Database
Opmerkingen: As it is a massive and comprehensive product, I don't need such an overwhelming software. Overall, it didn't meet my company's needs, but if a company has tech department, this could be a fantastic product.
I like that the product has the ability to be completely customized to one's needs.
As it can be an expensive and time consuming set-up, it was not necessary for me to have such a customizable software. There was very little customer service and it was overseas. It took too much of my time and the only way to get customer service is to hire a third party vendor to help with all aspects of the software.
Works Great! Increases our Closing Percentage by 20%
Opmerkingen: So far its been very good. We also use other modules from Salesforce. After demoing about 4 packages, we went with Salesforce. Knowing that they are the primary leader in CRM, helped in that decision, as most of our other applications have APIs to intergrate with.
The integration with all of our other systems and software.
The setup is a little tricky when using other software with Salesforce. It really helps to have good support from any other vendors products you want to integrate with Salesforce. Examples being Quickbooks, ShipRush, Verizon Connect, etc. We have many departments and different software in each. So being sure you have API support is critical.