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Wat is SkyTouch Hotel OS?

Het 100% cloudgebaseerde SkyTouch-platform voor hotelactiviteiten is bedoeld voor toekomstgerichte hoteliers die de controle over hun panden willen hebben. Dit bedrijf is een partner voor zijn klanten en biedt hen gebruiksvriendelijke oplossingen waarmee ze hun bedrijf efficiënt kunnen laten groeien. Dit systeem voor hotelvastgoedbeheer (property management system, PMS) is ontworpen door hoteliers, dus het platform begrijpt de sector en kan je behoeften al van tevoren anticiperen. Kom meer te weten op de website.

Wie gebruikt SkyTouch Hotel OS?

Het SkyTouch-platform voor hotelactiviteiten is geschikt voor hotels van vrijwel elke omvang of soort die een betrouwbare, intuïtieve, eenvoudige en voordelige hotelbeheeroplossing nodig hebben voor hun panden.

SkyTouch Hotel OS Software - 1
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SkyTouch Hotel OS Software - 4
SkyTouch Hotel OS Software - 5

Twijfels over SkyTouch Hotel OS? Vergelijk met een populair alternatief

SkyTouch Hotel OS

SkyTouch Hotel OS

4,3 (98)
US$ 5,00
maand
Gratis versie
Gratis proefversie
34
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4,3 (98)
4,2 (98)
4,4 (98)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 25.000,00
eenmalig
Gratis versie
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46
Geen integraties gevonden
3,8 (23)
4,2 (23)
4,3 (23)
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Reviews over SkyTouch Hotel OS

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,3
Klantenservice
4,4
Functies
3,9
Prijs-kwaliteitverhouding
4,2

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Operating System

5,0 4 jaar geleden

Opmerkingen: Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast & seamless implementation.

Pluspunten:

The system was built to be easy to use and train new employees quickly. It allows flexible scenarios to be easily accounted for through a great product flow design.

Minpunten:

Customer support was at times difficult and the time to resolution longer than you would expect. Although i will fully admit it was rare we had any major system issues or downtime.

Reactie SkyTouch Technology

4 jaar geleden

Thanks for your review of SkyTouch! If you've ever having a difficult time reaching our support line, please reach out to me anytime at my per my contact info below. We just released a number of new integrations and features, I would also be happy to discuss that if there is any interest. Aaron Price Account Manager O 602-337-2812 M 602-300-1633

Dan
General Manager in VS
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

A comprehensive PMS at a reasonable price

5,0 3 jaar geleden

Opmerkingen: SkyTouch Hotel OS allows us to easily manage our hotel. Our management team can troubleshoot reservations from home, and their 24/7 tech support team has been fantastic.

Pluspunten:

The ability to drag-and-drop reservations into specific rooms; the integration with SiteMinder; the cloud based platform;

Minpunten:

The fact that, at the time, we could not import existing reservations from our previous system. Our staff were able to manually make existing reservations in the new system, which ended-up providing good practice.

Reactie SkyTouch Technology

3 jaar geleden

Hello Dan, Thanks for your positive feedback on SkyTouch. I understand how nice it would've been to import existing reservations into our system. It's actually a PCI compliance issue that does not enable this to be a viable option. Should you ever need anything, please don't hesitate to reach out to me on my personal cell phone number listed below. Thanks! Aaron- (602)703-7237

Asia
Owner in VS
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

In short, the product was oversold and underdelivered

2,0 6 jaar geleden

Pluspunten:

I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

Minpunten:

My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product.

Reactie SkyTouch Technology

6 jaar geleden

We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please don¿t hesitate to reach out to us.

Miguel
Manager in Puerto Rico
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great System

5,0 5 jaar geleden

Opmerkingen: I had the oportunity to set up my entire systemand configure all and sink with my hotel. Overall it have been really greattowork with and easy to configure,the help at support is really great and they do the best to help out to fixed any problem or to answer any of your question or doughts.

Pluspunten:

It'seasy to used, help with overall setups and manage ans is easy to work with and manage.

Minpunten:

It have minors cons, like thetype chart not allowing you to see back on days, system set updon't allow youto configure the space of the Registration card and other stuff that you thing wile working with the systam that are just toghts that you say if it just do this will be even better.

Reactie SkyTouch Technology

5 jaar geleden

Hello Miguel, Thanks for your business and support of SkyTouch. I will reach out to you via email so we can schedule a call and go over some of the improvements we are making to the tape chart functionality.

Kim
Owner/GM/CFO, etc. in VS
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

4,0 7 jaar geleden

Opmerkingen: Logical, easy to use, Tech Support is fabulous!

Pluspunten:

The best thing about the Skytouch HOS varies for me and my staff. For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Minpunten:

If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize. In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.