RingCentral Office

RingCentral Office

door RingCentral

Wie gebruikt RingCentral Office?

RingCentral is een flexibele cloudgebaseerde oplossing die ideaal is voor bedrijven van elke omvang.

Wat is RingCentral Office?

Beste cloudgebaseerde telefoonsysteemprovider in het VK in 2018. Totaaloplossing voor zakelijke communicatie. RingCentral integreert met de systemen die je al gebruikt, zoals Google, Office365, Salesforce en meer. RingCentral is de grootste en snelst groeiende aanbieder van pure-play zakelijke cloudcommunicatie ter wereld. Met meer dan 350.000 klanten biedt dit platform klanten een echt wereldwijde bedrijfsbrede oplossing, ongeacht hun grootte.

RingCentral Office - Details

RingCentral

http://www.ringcentral.com/

Opgericht in 2003

RingCentral Office - Prijsoverzicht

RingCentral Office vanaf US$ 19,99/maand. RingCentral Office heeft een gratis versie en biedt een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor RingCentral Office.

Beginprijs

US$ 19,99/maand

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van RingCentral Office

Cloud PBX-software
Belgroepen
IVR en spraakherkenning
Oproepen opnemen
Oproepen routeren
SIP-trunking
Virtuele extensies
Webvergaderen
Automatische nummerkiezer
Callcenterbeheer
Contactenbeheer
Controle van oproepen
IVR en spraakherkenning
Predictief kiezen
Rapportage en analyse
Telemarketingbeheer
VoIP
Audio-/videovergaderen
Bestanden delen
Chatten / messaging
Faxbeheer
Kalenderbeheer
Mobiele toegang
Oproepen opnemen
Oproepen routeren
Samenwerking tussen meerdere gebruikers
Voicemail
Contactenbeheer
Geïntegreerde communicatie
Interactive Voice Response (IVR)
Oproepen opnemen
Oproepen routeren
SIP-trunking
Toegangsopties/machtigingen
Controle van oproepen
IVR en spraakherkenning
Mobiele toegang
Oproepen opnemen
Oproepen routeren
Oproepregistratie
Personeelslijst
Virtueel callcenter
Webvergaderen

Reviews van RingCentral Office

5 van 743 reviews worden weergegeven

In totaal
4.2/5
Gebruiksgemak
4.2/5
Klantenservice
4/5
Functies
4.3/5
Waar voor je geld
4/5

One of the most complete easy to use fully cloud solutions out there

Beoordeeld op 21-4-2018
Justin B.
Senior IT Support Technician
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
4/5
Klantenondersteuning
3/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason.

Pluspunten: No need to have anything but a desk phone, computer, or mobile device, and the internet to make it work. It is very feature-rich. They work with many phones, even others like Microsoft say are not compatible. If you have a bunch of old equipment that won't work with another cloud provider, RC will be one of your best bets to work with your hardware. If even they don't work with your devices, you probably need to get rid of your archaic technology. Provision is very quick and easy. Their chat support has less than a 10-minute wait, usually no wait. Their support is very capable. They handle all firmware upgrades automatically, at least with our VVX phones.

Minpunten: Cost much more than a locally-hosted system but I think if money is not an issue, it's much better to let your company do what it does best, and let RC do what it does best. Don't try to be a VoIP provider company just for yourselves. Let the pros do it (unless if you're a VERY large company maybe).
Don't pay crazy more for phones from them, just buy them on Amazon and provision them yourself in about three minutes. For rare, advanced problems, sometimes their support drops the ball and you need to contact your account manager. Sometimes he'll be out of the office for several days though. Anytime we've had more than two phones down, they have been able to solve our problems by the next morning, even for CRAZY issues. Most of the time support is very great and I recommend it.

Great product...terrible cancellation process

Beoordeeld op 14-1-2020
Tim C.
owner
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
2/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: We have used RingCentral for about 10 years...the product has done well. However, when it was time to cancel, the process is painful, laborious and down right ridiculous. The hoops and time I had to waste to cancel a $25/mo subscription was ludicrous. We had already ported our number to Zendesk and just wanted to stop the account....GEEZ!!!!!! Buyer beware.

Minpunten: Cancellation was horrific. the process to terminate an account should be revisited.

Equivalent alternatives exist at a significantly lower cost

Beoordeeld op 11-12-2019
Lance S.
Managing Member
Schoolleiding, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
4/5
Klantenondersteuning
2/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Telephone auto attendants have become somewhat commoditized in their pricing. It's beyond understanding then that Ringcentral would undertake a pricing revision that tripled the monthly cost of their SaS to our company. Perhaps they're contemplating a merger/offering and attempting to boost their value short-term. I can't imagine that in the middle to long term many Ringcentral customers will accept the new pricing strategy when so many lower-priced equivalent alternatives exist.

Pluspunten: Reliable-- over three years of use the web based system did not have any notable downtime. Ease of use-- easy to implement our telephone map on the Ringcentral system.

Minpunten: Customer service. Our company had three separate Ringcentral accounts. Sadly, after several years of using Ringcentral they changed their "pricing strategy" which doubled, and then tripled our monthly service charge-- although we did not change our business or the way we used the software.

Moderately easy-to-use Phone Software

Beoordeeld op 29-8-2016
Harrison B.
Customer Success
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
Bron: SoftwareAdvice
4/5
In totaal
3/5
Gebruiksgemak
3.5/5
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze.

Minpunten: To name a few:
-Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us.
-The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called.
-Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them.

Like having a landline - inside your computer and cell phone

Beoordeeld op 24-1-2020
Amy M.
VP Sales & Marketing
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: A very inexpensive way to enable all our staff to make calls to any country at any time. As a user, I find it highly easy to answer / make calls. As a manager, I really appreciate the ability to run reports on my staff's call volume, call durations, and to listen to recordings.

Pluspunten: My company uses RingCentral for our entire staff. I like being able to answer my phone from wherever I am - no need to be in the office - or even the country! I also manage a team of sales people, so we use the recording feature in order to be able to play back and listen to their sales calls - highly useful for those time we need to play back a call to hear exactly what the lead said (or what we offered).

Minpunten: My number rings on both my computer and my cell phone. Most of the time I answer my ring central calls right from my computer right away - however my phone will keep ringing for 3 or 4 rings after I've already picked up on my computer. It's not a huge problem, but a bit annoying.