Wat is Pike13?Pike13 is gemakkelijk te gebruiken en aan te leren en stroomlijnt de administratieve taken, zodat je meer tijd kunt besteden aan klantgerichte activiteiten. Met het mobielvriendelijke Pike13-platform kunnen lesgebaseerde bedrijven, zoals fitnesscentra, yoga- en pilatesstudio's, muziek- en dansscholen, en vele anderen al hun bedrijfsactiviteiten beheren, van klanten en lesroosters tot facturering en salarisadministratie. Slimme rapportage biedt bruikbare inzichten over de status van het bedrijf en een klanten-app maakt het gemakkelijk om met klanten in contact te komen.
Wie gebruikt Pike13?
Pike13 ondersteunt lesgebaseerde bedrijven, zoals fitness-, yoga- en pilatesstudio's, muziek-, dans- en zwemscholen, kinderopvangcentra en meer.
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Reviews over Pike13
We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.
Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time. From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version. And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.
The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times. But I cant even call it a complaint. I had to really think of something to answer this question.
4 jaar geleden
Hi Marissa, Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see. Thank you, Cindy Schneider Manager, Customer Success
Opmerkingen: Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.
I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.
The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.
3 jaar geleden
Hi Rebekah, Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback! Thank you, Cindy Schneider Director of Customer Success
Limited features and terrible customer service
Pike13 is easy to set up and easy to use for the most basic services.
Features are limited, reporting is also limited. Website navigation is not user friendly or intuitive (until recently there was no "back" button and even now the "back" button is limited to a small range of functions. Customer service can be responsive, but generally is unable to do much to help you.
2 jaar geleden
Hi Kimberly, Thank you for providing your feedback on our software. I am sorry to hear that our customer service was lacking and will do a deep dive into the interactions our team had with your business and coach where needed. We wish you the best going forward. Thank you, Cindy Schneider Director of Customer Success
Great "real time" scheduling
Opmerkingen: Pike13 has everything we need and continues to evolve and change with the business. I really do like the most recent update!
This software processed our monthly billing, scheduling, cancellations, and more. If this software went down, we wouldn't be able to operate our business. Thankfully, in the 7+ years I've been using it, I haven't had to worry about that.
I wish that we were able to send emails to a whole schedule for the day. For example, if we need to send an informational email to our schedule, we have to do that for each person. We are able to cancel a whole day, just not send them a mass communication without cancelling.
Used Pike13 (formerly FrontDesk) for years
Opmerkingen: Overall I was pretty happy the experience, eventually we decided to part ways though.
Very stable platform, app made it easy to access / manage remotely.
I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'
3 jaar geleden
Hi Dan, Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well. Thank you, Cindy Schneider Director of Customer Success