Pike13

Pike13

door Pike13

Wie gebruikt Pike13?

Pike13 ondersteunt lesgebaseerde bedrijven, zoals fitness-, yoga- en pilatesstudio's, muziek-, dans- en zwemscholen, kinderopvangcentra en meer.

Wat is Pike13?

Pike13 is gemakkelijk te gebruiken en aan te leren en stroomlijnt de administratieve taken, zodat je meer tijd kunt besteden aan klantgerichte activiteiten. Met het mobielvriendelijke Pike13-platform kunnen lesgebaseerde bedrijven, zoals fitnesscentra, yoga- en pilatesstudio's, muziek- en dansscholen, en vele anderen al hun bedrijfsactiviteiten beheren, van klanten en lesroosters tot facturering en salarisadministratie. Slimme rapportage biedt bruikbare inzichten over de status van het bedrijf en een klanten-app maakt het gemakkelijk om met klanten in contact te komen.

Pike13 - Details

Pike13

https://www.pike13.com/

Opgericht in 2012

Pike13 - Prijsoverzicht

Pike13 vanaf US$ 129,00/maand. Pike13 heeft geen gratis versie maar biedt wel een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Pike13.

Beginprijs

US$ 129,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Pike13

Abonnementenbeheer software
Aanmaningsbeheer
Abonnementenbeheer
Annuleringsbeheer
Belastingbeheer
Bijhouden en analyseren van gebruik
Inkomstenverantwoording
Kortings- en couponbeheer
Productcatalogus
Registratiebeheer
Terugkerende facturering
Testbeheer
Veiligstellingsmiddel inkomsten
Zelfserviceportal
Afspraakherinneringen
Geautomatiseerde planning
Groepsplanning
Kalendersynchronisatie
Klantendatabase
Mobiele toegang
Multilocatie
Online betalingen
Online reserveren
Reserveringsbeheer voor kamers
Terugkerende afspraken
CRM
Factureren
Financieel beheer
Inkoop
Leveranciersbeheer
Marketingmanagement
Orderbeheer
Personeelsbeheer
Plannen
Prestatiemeetwaarden
Projectbeheer
Tijd en onkosten bijhouden
Trainingsbeheer
Voorraadbeheer
Aanwezigheid bijhouden
Betalingen verwerken
Bezoekersbeheer
Evenementenbeheer
Factureren
Ledenportal
Lidmaatschapsbeheer
Marketingmanagement
Mobiele toegang
Online boekingen
Teammanagement
Verkooppunt
Voorraadbeheer
Websitebeheer
Betalingen verwerken
Bevestigingen/herinneringen
Enquêtes en feedback
Groepsregeistratie
Inschrijving ter plaatse
Kalenderbeheer
Kortings- en couponbeheer
Online registratie
Wachtlijstbeheer
Aanwezigheidsbeheer
Concurrentiebeheer
Factureren
Instructeurbeheer
Klassenbeheer
Online betalingen
Online registratie
Plannen
Recitalbeheer
Studentenbeheer
Verkooppunt
Voorraadbeheer
Aanwezigheid bijhouden
Betalingen verwerken
Contractbeheer
Evenementenbeheer
Factureren
Klas- en uurroosterbeheer
Lidmaatschapsbeheer
Marketingmanagement
Online reserveren
Personeelsbeheer
Self check-in/check-out
Voorraadbeheer
Aanwezigheid bijhouden
Evenementenbeheer
Klasplanning
Lidmaatschapsbeheer
Online betalingen
Online registratie
Portal voor ouders
Score bijhouden
Teammanagement
Vaardigheden bijhouden
Wachtlijstbeheer
Afsprakenbeheer
Fotobeheer
Geboortedag van dieren bijhouden
Huisdierverzorging
Kalenderbeheer
Klantenbeheer
Betalingen verwerken
Communicatiemanagement
Dagelijkse rapporten
Factureren
Immunisatie- en allergiecontrole
Kalenderbeheer
Ledenbestand
Maaltijdopvolging
Personeelsbeheer
Portal voor ouders
Registratiebeheer
Self check-in/check-out
Wachtlijstbeheer
Betalingen verwerken
Commissiebeheer
E-mailmarketing
Evenementenbeheer
Ledenbestand
Ledenlijst
Ledenportal
Lidmaatschapverlenging
Schuldenbeheer
Toepassingsbeheer
Typen leden
Websitebeheer
Aanwezigheidsbeheer
Klassenbeheer
Online registratie
Plannen
Praktijklogboek
Repertoirebeheer
Studentenbeheer
Aanwezigheid bijhouden
Betalingen verwerken
Bibliotheek met oefenmateriaal
Certificering bijhouden
Fitnessbeoordelingen
Fitnessschema
Voedingsschema
eCommerce
Afspraakplanning
Faciliteitsplanning
Geautomatiseerde planning
Groepsplanning
Klasplanning
Multilocatie
Personeelsplanning
Realtime planning
Reserveringsbeheer voor kamers
Resources plannen
Waarschuwingen/Meldingen
Faciliteitsplanning
Online betalingen
Personeelsbeheer
Voorraadbeheer
Aanwezigheid bijhouden
Evenementenbeheer
Klasplanning
Ledenbeheer
Online betalingen
Online registratie
Personeelsbeheer
Portal voor ouders
Teammanagement
Vaardigheden bijhouden

Reviews van Pike13

5 van 128 reviews worden weergegeven

In totaal
4.1/5
Gebruiksgemak
4/5
Klantenservice
4.1/5
Functies
3.9/5
Waar voor je geld
4/5
Marissa D.
Independent Business Owner
Heeft de software gebruikt voor: 2+ jaar
  • Overall Rating
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Likelihood to Recommend
    Unrated
  • Bron van de reviewer 
  • Beoordeeld op 4-6-2018

"We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate."

Pluspunten: Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time. From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version. And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Minpunten: The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Antwoord van de leverancier

van Pike13 op 6-6-2018

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

  • Bron van de reviewer 
  • Beoordeeld op 4-6-2018
Rebekah L.
business owner
Entertainment, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Overall Rating
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Likelihood to Recommend
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 16-8-2019

"Outstanding Software!"

Opmerkingen: Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Pluspunten: I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Minpunten: The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Antwoord van de leverancier

van Pike13 op 20-8-2019

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

  • Bron van de reviewer 
  • Beoordeeld op 16-8-2019
James B.
Business owner
Alternatieve geneeskunde, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
  • Overall Rating
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    5/5
  • Likelihood to Recommend
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 12-2-2020

"Great service"

Opmerkingen: Over all, as my first booking software, I loved it. It was great.

Pluspunten: [SENSITIVE CONTENT HIDDEN] first off all, the account manager helped me a lot. thank you. Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature.

Minpunten: It wasn't always easy to get ahold of someone to help with issues.

Antwoord van de leverancier

van Pike13 op 18-2-2020

Hi James,

Thank you so much for taking the time to review our product and providing feedback. We appreciated having you as a customer and wish you the best going forward.

Thank you,
Cindy Schneider
Director of Customer Success

  • Bron van de reviewer 
  • Beoordeeld op 12-2-2020
Brittnee B.
Artist Development
Muziek, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Overall Rating
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    3/5
  • Likelihood to Recommend
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 5-10-2018

"Avoid... You will thank me later!"

Opmerkingen: I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Pluspunten: Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders. Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game. Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it. Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Minpunten: Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email. On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it. Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message. Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

Antwoord van de leverancier

van Pike13 op 9-10-2018

Hi Brittnee,

Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request.

Thank you,
Cindy Schneider
Manager, Customer Success

  • Bron van de reviewer 
  • Beoordeeld op 5-10-2018
Casey B.
swim coach
Sport, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Overall Rating
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    Unrated
  • Waar voor je geld
    Unrated
  • Likelihood to Recommend
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 8-8-2019

"Invaluable tool for our swim school"

Opmerkingen: I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.

Pluspunten: This software is easy to use on my phone, which is very helpful. I use it daily to keep track of attendance and also leave detailed notes on how the lesson went, which is beneficial for me to review before the next lesson, or to share with another coach who may sub. The scheduling aspect is professional and most families are able to navigate it on their own.

Minpunten: The scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out.
When I am doing attendance and notes on my class roster, I can't just click "back" to return to my list. I have to go through the process of picking the calendar day and reloading.

Antwoord van de leverancier

van Pike13 op 12-8-2019

Hi Casey,

Thank you very much for taking the time to provide a review of our product. We appreciate the positive remarks and the constructive feedback. Safety Before Skill Swim School has been a wonderful partner over the last three years and we look forward to continuing to support your school.

Thank you,
Cindy Schneider
Director of Customer Success

  • Bron van de reviewer 
  • Beoordeeld op 8-8-2019