Pike13

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Pluspunten:

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time. From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version. And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Minpunten:

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times. But I cant even call it a complaint. I had to really think of something to answer this question.

Outstanding Software!

Opmerkingen: Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Pluspunten:

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Minpunten:

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Limited features and terrible customer service

Pluspunten:

Pike13 is easy to set up and easy to use for the most basic services.

Minpunten:

Features are limited, reporting is also limited. Website navigation is not user friendly or intuitive (until recently there was no "back" button and even now the "back" button is limited to a small range of functions. Customer service can be responsive, but generally is unable to do much to help you.

Great "real time" scheduling

Opmerkingen: Pike13 has everything we need and continues to evolve and change with the business. I really do like the most recent update!

Pluspunten:

This software processed our monthly billing, scheduling, cancellations, and more. If this software went down, we wouldn't be able to operate our business. Thankfully, in the 7+ years I've been using it, I haven't had to worry about that.

Minpunten:

I wish that we were able to send emails to a whole schedule for the day. For example, if we need to send an informational email to our schedule, we have to do that for each person. We are able to cancel a whole day, just not send them a mass communication without cancelling.

Used Pike13 (formerly FrontDesk) for years

Opmerkingen: Overall I was pretty happy the experience, eventually we decided to part ways though.

Pluspunten:

Very stable platform, app made it easy to access / manage remotely.

Minpunten:

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'