--- description: Ontdek de plus- en minpunten van HelpOnClick en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpOnClick - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [HelpOnClick](/software/132026/helponclick-live-chat) # HelpOnClick Canonical: https://www.capterra.nl/software/132026/helponclick-live-chat Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/132026/helponclick-live-chat?page=2) > Je kunt livechat binnen slechts 5 minuten instellen op je website. Praat met je websitebezoekers vanaf je pc, tablet of mobiele telefoon. Vergroot je omzet\! > > Oordeel: score van **4.6/5** door 12 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt HelpOnClick? HelpOnClick livechat wordt gebruikt door kleine en middelgrote bedrijven uit de hele wereld. Het is gelokaliseerd in meer dan 20 talen en kan op elke website worden geïmplementeerd. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 12 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HelpOnClick - **Locatie**: Allen, VS - **Opgericht**: 2004 ## Commerciële context - **Beginprijs**: US$ 7,20 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Italiaans, Japans, Nederlands, Noors, Pools, Portugees, Russisch, Spaans, Turks, Zweeds - **Beschikbare landen**: Australië, België, Bulgarije, Canada, China, Cyprus, Denemarken, Duitsland, Finland, Frankrijk, Griekenland, Hongarije, Ierland, India, Italië, Letland, Liechtenstein, Litouwen, Luxemburg, Malta en 22 meer ## Functies - Aanpasbare branding - Alerts/Escalation - Autoresponders - Beheer van Service Level Agreements (SLA's) - CRM - Callcenterbeheer - Chatten/messaging - Consumentgericht chatten in realtime - Enquêtes en feedback - Geautomatiseerde routing - Geotargeting - Kennisbankbeheer - Mobiele toegang - Offline formulier - Overdrachten en routering - Proactief chatten - Rapportage en analyse - Third-Party Integrations - Transcripten/chatgeschiedenis - Zelfserviceportal ## Integraties (26 in totaal) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Freshdesk - Gmail - Google Analytics 360 - HappyFox Help Desk - Highrise - Joomla - Meta for Business - Mojo Helpdesk - Pinnacle Cart - PrestaShop - Salesforce Sales Cloud ... en 11 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - 24/7 (contact met medewerker) - Chatten ## Categorie - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Bitrix24](https://www.capterra.nl/software/113540/bitrix24) — 4.2/5 (987 reviews) 3. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [EngageBay CRM](https://www.capterra.nl/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1719 reviews) ## Reviews ### "We Love HelpOnClick and Our Customers Do Too\!" — 5.0/5 > **Jarad** | *11 december 2018* | Beveiliging en opsporing | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use. > > **Minpunten**: Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone. > > We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered. ----- ### "Chatting like the best of them\!" — 4.0/5 > **Geverifieerde reviewer** | *16 april 2019* | Machinebouw | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. > > **Minpunten**: I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing. ----- ### "Poor Response from all levels" — 5.0/5 > **Ronda** | *17 mei 2021* | Computersoftware | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: having a Desktop version was great since we don't keep browsers open. > > **Minpunten**: Their customer service is very slow to respond, if they respond at all\! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution\! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone. > > The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business. ----- ### "My appreciation of HelpOnClick" — 4.0/5 > **Nancy** | *12 april 2019* | Gezondheid, wellness en fitness | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart. > > **Minpunten**: It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen). > > I really appreciate this tool and even more when I see that customers love it too ----- ### "Good value for small businesses" — 4.0/5 > **Travis** | *28 juli 2018* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Affordable compared to other options. Easy to use for basic chat functions. > > **Minpunten**: The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option. > > Overall, this is a good value for small businesses and plan to continue using them. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/132026/helponclick-live-chat?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/132026/helponclick-live-chat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens