Helpt Nederlandse bedrijven al 15 jaar
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Wat is HelpOnClick?

Het HelpOnClick-team doet zijn best om de software te creëren waarmee verkopers gemakkelijk met hun websitebezoekers kunnen communiceren. Eenvoudige en intuïtieve livechat en helpdesk zorgen ervoor dat klanten zich kunnen concentreren op de belangrijkste punten: meer verkopen en betere klantenondersteuning.

De HelpOnClick livechat-software bevat de volgende kernfuncties:
Realtime monitoring van het verkeer
Virtuele chatmedewerker
Aanpasbare pictogrammen en tekstberichten
Integratie in Facebook
Integratie in belangrijke CRM-, CMS- en helpdesksystemen

Wie gebruikt HelpOnClick?

HelpOnClick livechat wordt gebruikt door kleine en middelgrote bedrijven uit de hele wereld. Het is gelokaliseerd in meer dan 20 talen en kan op elke website worden geïmplementeerd.

HelpOnClick Software - 1
HelpOnClick Software - 2
HelpOnClick Software - 3

Twijfels over HelpOnClick? Vergelijk met een populair alternatief

HelpOnClick

HelpOnClick

4,6 (12)
US$ 7,20
maand
Gratis versie
Gratis proefversie
35
30
4,6 (12)
4,7 (12)
3,9 (12)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 25,00
maand
Gratis versie
Gratis proefversie
199
22
4,1 (763)
4,1 (763)
4,2 (763)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over HelpOnClick

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,6
Klantenservice
3,9
Functies
4,4
Prijs-kwaliteitverhouding
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
58%
4
42%
Jarad
Jarad
Business Development Manager in VS
Geverifieerde LinkedIn-gebruiker
Beveiliging en opsporing, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We Love HelpOnClick and Our Customers Do Too!

5,0 6 jaar geleden

Opmerkingen: We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Pluspunten:

HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Minpunten:

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Machinebouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Chatting like the best of them!

4,0 5 jaar geleden

Pluspunten:

The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Minpunten:

I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.

Reactie HelpOnClick

5 jaar geleden

Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.

Ronda
Ronda
CEO in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

Poor Response from all levels

5,0 3 jaar geleden

Opmerkingen: The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business.

Pluspunten:

having a Desktop version was great since we don't keep browsers open.

Minpunten:

Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone.

Nancy
General Manager in Canada
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

My appreciation of HelpOnClick

4,0 5 jaar geleden

Opmerkingen: I really appreciate this tool and even more when I see that customers love it too

Pluspunten:

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

Minpunten:

It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).

Reactie HelpOnClick

5 jaar geleden

Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.

Travis
General Manager in VS
Vrije tijd, reizen en toerisme, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Good value for small businesses

4,0 6 jaar geleden

Opmerkingen: Overall, this is a good value for small businesses and plan to continue using them.

Pluspunten:

Affordable compared to other options. Easy to use for basic chat functions.

Minpunten:

The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

Reactie HelpOnClick

6 jaar geleden

Hi Travis, Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.