Lodgify

A game changer for vacation rentals

Pluspunten:

Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that! Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.

Minpunten:

Some of the widgets are a little restrictive. I have managed to work around most of them. My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.

Highly Functional Short Term Rental Management

Opmerkingen: Lodgify was awesome helping me onboard. Other than adjusting to the time difference between me and their customer service, I've had ZERO problems with their software. Some of the features of their software are the best I've seen, such as the ability to automate messages timed to a guest's check in or out. In addition, every question I've had has been answered thoroughly and with respect.

Pluspunten:

I like that Lodgify is easy to set up -- I was able to create a new website quickly and easily when my previous supplier sold the company to a competitor that I chose not to use. The creation of the website was quick, intuitive and easy. For the most part, things are organized in a fashion that is logical and I don't have to hunt all over the place to figure things out. Lodgify offers a dashboard, so a quick glance will tell me if I have a check in or check out today, within 7 days, and list all my action within the next 30 days. SIMPLE. BEAUTIFUL.

Minpunten:

Lodgify is a European company, so customer support, although very prompt with their answers was almost always an overnight wait. I found myself flailing around in the afternoon, knowing that I couldn't really ask any questions, since it was the middle of the evening/night where they were. Weekends, ditto. Although the customer service is AWESOME, there are some issues that need to be answered quickly. Twenty-four hour turnaround time is the norm here, which is almost always just fine -- BUT there are times when I REALLY need to see an answer ASAP... just not possible here. I'm not sure if it's because of the "no one wants to work" since the pandemic, or if this is just the model they've chosen to implement.

Overwogen alternatieven: OwnerRez en Guesty For Hosts

Redenen om voor Lodgify te kiezen: MyVR sold to Guesty. Guesty caters mainly to Airbnb. I choose not to list on Airbnb.

Overgestapt van: MyVR

Redenen om over te stappen op Lodgify: OwnerRez was incredibly difficult to set up and even harder to get someone to talk to me. I had to set up an appointment a month out, even after I told them I would pay extra to have a consultant work with me.

Lodgify good price point but ongoing integration problems means regular payment & booking failures.

Opmerkingen: People are great, good price point, but poor software integration continues to prove costly, and with no motivation from the big players to fix four years on.

Pluspunten:

Interaction with staff and instant calendar overview we use daily.

Minpunten:

Poor integration between VRBO/Bookabach and other related brands has meant lost business, incorrectly stated property details etc. all resulting in a loss of trust and business immediately after. 1 in 4 VRBO bookings since VRBO and Lodgify were integrated. Inbox has never passed on VRBO or Booking.com message since inception. Have tried working this through with Lodgify and agencies but for no result other than "provide (the other partie) with feedback."

Overwogen alternatieven: Hostaway

Redenen om over te stappen op Lodgify: Price point. newbie to industry then.

Not suitable for professional use

Opmerkingen: After more than 2 years of usage, my opinion is that this product is suitable for personal use with a limited number of listings, but it falls short in terms of reliability for professional purposes. Significant improvements are necessary to make it suitable for professional use. I have encountered numerous critical issues that caused trouble with customers and have yet to be resolved. It is impossible to use it effectively in a team, as no team member is able to manage the inbox. The accounting aspect is also unreliable, with confusing fee discrepancies.

Pluspunten:

the good point is that it is easy to use and has a nice design -

Minpunten:

Riddled with bugs, this platform has caused me significant issues with customers, making it quite troublesome. As a team, we are unable to use it effectively since we have to share the same account, and none of us have access to the inbox. Additionally, while I also use Pricelabs, some of its features do not integrate smoothly with Lodgify, rendering it practically unusable.

Early days but off to a great start

Opmerkingen: Brilliant so far 👍

Pluspunten:

Having previous experience using a channel manager I found the onboarding and web builder simple to grasp once walked through by an excellent onboarding assistant. The inclusion of a website and domain were a great bonus, and the simplicity of setting completely customisable rate plans was the deciding factor for me

Minpunten:

It would have been great if my OTA reviews were pulled into my reviews page without having to subscribe to a 3rd party app to do so.There are a couple of small features that I'd like to see but as with all software it's constantly changing and updating and I'm sure they'll appear at some point