Spidergap 360 Feedback

Outclass tool with fantastic customer service and excellent functionality

Opmerkingen: If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Pluspunten:

I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Minpunten:

No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Spidergap Bridges the Gap Between Employees and Human Resources

Pluspunten:

I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.

Minpunten:

Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.

Stay Away - Use Another Platform

Opmerkingen: Couldn't be more dissatisfied. While they tout customer service, they don't stand by it. They will respond but they won't resolve. Their pricing model is deceptive at best. Our cost has grown substantially due to how they bill licenses. It only grows, never shrinks. The tool is somewhat easy to use once you get comfortable but definitely takes some repetition to navigate.

Pluspunten:

Simple UI. Drag and drop editor. Organized by project.

Minpunten:

Pricing model is deceptive. Only grows, never shrinks. No library of questions, prompts, or other tools to build out a more customized 360 review beyond their 1 template. Some of the UX flows don't make sense. The reports aren't overly customizable.

You get more than just software, you also get consultants

Pluspunten:

What I appreciate most about Spidergap are the insightful feedback reports and the accompanying support provided by the software. Their responsiveness and expertise are truly remarkable.

Minpunten:

Prior to using Spidergap, I was concerned about my raters not being able to log in. However, during my first 360 degree feedback project, I quickly understood the benefits of them simply accessing their email and clicking a link. This approach allows me to invite anyone with an email address to participate, including our clients.

HR Director

Opmerkingen: We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures.
It made my job easier, THANKS!

Pluspunten:

It is easy to use, very user friendly! Reports are great, easy to read and all the information is there. It gave our management team honest assessments and tools to build upon them.

Minpunten:

Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward.