Wie gebruikt Spidergap?

Spidergap is met name geschikt voor mensen die op zoek zijn naar een eenvoudig te gebruiken oplossing die ze zelf kunnen beheren en opschalen. Meestal zijn dit HR/L&D-personeel, leiders in kleine bedrijven en consultants.

Wat is Spidergap?

klanten waarderen de medewerkersvriendelijke rapporten, eenvoudig aan te passen vragenlijsten en geweldige klantenservice. Je kunt alles uitproberen met je gratis eerste beoordeling!

Spidergap - Details

Spidergap

https://www.spidergap.com

Opgericht in 2011

Spidergap - Prijsoverzicht

Spidergap heeft een gratis versie en biedt een gratis proefperiode. Spidergap betaalde versie vanaf US$ 12,50.

Beginprijs

Gratis versie

Ja

Implementatie

Cloud, SaaS, Web

Training

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Spidergap

360 graden feedback tools
Dashboard
Enquêtes en feedback
Rapportage en analyse
Selectie van beoordelaars
Voortgang bijhouden
Vragenbibliotheek
Zelfserviceportal
Aanstellen (van personeel)
Competentiebeheer
Individuele ontwikkelingsplannen
Levenscyclusbeheer van personeel
Opvolgingsplanning
Prestatiebeheer
Schadevergoedingsbeheer
Stellen van doelen
Trainingsbeheer
Wervingsbeheer

Reviews van Spidergap

5 van 78 reviews worden weergegeven

In totaal
4,8/5
Gebruiksgemak
4,8/5
Klantenservice
4,9/5
Functies
4,6/5
Waar voor je geld
4,6/5
Ian C.
Director
Human Resources, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 27-3-2020

"Spidergap Rocks"

Opmerkingen: Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Pluspunten: Very simple to use and setup.
Does what it’s meant to do without any complicated configuration.

Minpunten: The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

  • Bron van de reviewer 
  • Beoordeeld op 27-3-2020
Travis D.
HR Manager
Hoger onderwijs, 10.001+ werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 10-12-2018

"Outclass tool with fantastic customer service and excellent functionality"

Opmerkingen: If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Pluspunten: I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Minpunten: No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Antwoord van de leverancier

van Spidergap op 14-6-2019

Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
Looking forward to supporting you and the University even better in 2019 as a result :-)

Alexis
-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

  • Bron van de reviewer 
  • Beoordeeld op 10-12-2018
Joe P.
VP, Design
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 19-1-2018

"Spidergap is a decent, middle-of-the-road 360 software that gets the job done"

Pluspunten: Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Minpunten: Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Antwoord van de leverancier

van Spidergap op 14-6-2019

Hi Joe,

Thanks for your feedback!

We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like.

As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly.

In summary:
- I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs
- We can support you in changing the Red/Amber/Green boundaries in the report
- We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level

All the best,

Alexis

-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

  • Bron van de reviewer 
  • Beoordeeld op 19-1-2018
Robin E.
President
Human Resources, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 27-1-2020

"Highly Recommend!"

Opmerkingen: Exceptional product! I will be using them again.

Pluspunten: Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Minpunten: From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.

  • Bron van de reviewer 
  • Beoordeeld op 27-1-2020
Brian O.
Sr. Manager, Organizational Effectiveness
Human Resources, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 23-7-2019

"Unmatched Product and Service"

Opmerkingen: I needed a 360 solution that was dynamic, configurable, and flexible enough to meet our needs. Working with Spidergap through the initial demo process was what sold me. The follow up conversations, quick responses to questions, and thoroughness of the answers were among the best I have seen. The product speaks for itself but it was a no-brainer to move forward with the customer experience I had. Administration of the solution is very simple and reporting functionality is exactly what I was looking for. With the way this company operates, I would benefit tremendously if they built out a talent management suite to include performance reviews, succession planning, etc. Yes, the solution is that good and easy to use and manage.

Pluspunten: Simple to understand, ease of use on back-end and for raters, support and quick responses, configuration possibilities, templates for everything (rater emails - initial and reminders, competencies, etc.) that can be configured, simple flow and ease of use with reporting, rater manageability, reminder functionality, etc.

Minpunten: The only thing I did not like was having a minimum of 10 credit order for the first purchase. I was able to sample the product with the 1 free credit they provide which was great, but jumping up to a 10 credit order was a bit more than most smaller companies can do. Perhaps provide an option to start with 5 with a slightly higher price point.

  • Bron van de reviewer 
  • Beoordeeld op 23-7-2019