Spidergap

Spidergap Rocks

Opmerkingen: Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Pluspunten:

Very simple to use and setup. Does what it’s meant to do without any complicated configuration.

Minpunten:

The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

Overwogen alternatieven: SurveyMonkey

Redenen om voor Spidergap te kiezen: For efficiency in administering and reporting on 360 feedback results.

Redenen om over te stappen op Spidergap: It’s the best solution of its kind available.

Affordable, good customer service and an easy-to-use service

Opmerkingen: Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

Pluspunten:

The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks. As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results. Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

Minpunten:

The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service. As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

Overwogen alternatieven: Qualtrics EmployeeXM en SurveyMonkey

Redenen om over te stappen op Spidergap: Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)

Spidergap is great!

Opmerkingen: My overall experience has been great. The tool is easy to use, the customer service is fantastic, and we've yet to have any trouble with it.

Pluspunten:

What I like most about Spidergap is how convenient and efficient it is to use. It's very user-friendly, there are great articles to help with questions, and everything is easily accessible.

Minpunten:

I wish there was more room for customization. There are a few things on the report we wish we could tweak, but it's not a make-or-break thing! A suggestion I'd make is to have a page for users to few outstanding requests, approvals, or peer-assessments they need to complete so they have a list of those in one spot.

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

Pluspunten:

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Minpunten:

Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Highly Recommend!

Opmerkingen: Exceptional product! I will be using them again.

Pluspunten:

Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Minpunten:

From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.