Bigcommerce

Bigcommerce

door Bigcommerce

Wie gebruikt Bigcommerce?

Startups, het MKB- en grote ondernemingen die goederen online willen verkopen

Wat is Bigcommerce?

BigCommerce is een toonaangevend cloudgebaseerd e-commerceplatform voor zowel gevestigde als snelgroeiende bedrijven. BigCommerce combineert bedrijfsbrede functionaliteit, een open architectuur en app-systeem met toonaangevende prestaties, en stelt bedrijven in staat om hun online verkoop te laten groeien met 80% minder kosten, tijd en complexiteit dan lokaal geïmplementeerde software. BigCommerce ondersteunt e-commerce voor B2B en B2C voor meer dan 60.000 merken, meer dan 2000 middelgrote bedrijven, 30 Fortune 1000-bedrijven en toonaangevende merken.

Bigcommerce - Details

Bigcommerce

http://www.bigcommerce.com

Opgericht in 2009

Bigcommerce - Prijsoverzicht

Bigcommerce heeft geen gratis versie maar biedt wel een gratis proefperiode. Bigcommerce betaalde versie vanaf US$ 29,95/maand.

Beginprijs

US$ 29,95/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Bigcommerce

Multi-channel e-commerce software
Catalogusbeheer
E-mailmarketing
Gegevenssynchronisatie
Kanaalbeheer
M-commerce
Marktplaatsintegratie
Orderbeheer
Promotiebeheer
Retourbeheer
SEO-beheer
Social commerce
Voorraadbeheer
Winkelwagen
Bestellen in bulkvorm
Betalingsopties
Communicatietools
Inventarisatie
Mobiele toegang
Nabestellen
Promotiebeheer
Rapportage en analyse
SEO-beheer
Vervoersbeheer
Beheer van meerdere winkels
CRM
E-mailmarketing
Gegevensbeveiliging
Kitting
Marketing via meerdere kanalen
Mobiele toegang
Promotiebeheer
Retourbeheer
Reviewbeheer
SEO-beheer
Sjablonen
Voorraadbeheer
Catalogusbeheer
E-mailmarketing
Kanaalbeheer
Klantenaccounts
Loyaliteitsprogramma
M-commerce
Orderbeheer
Productconfigurator
Promotiebeheer
Retourbeheer
SEO-beheer
Voorraadbeheer
Winkelwagen
Afgebroken verkoopproces herstellen
Belastingbeheer
Catalogusbeheer
Inventarisatie
Kortings- en couponbeheer
Productbeoordelingen en -reviews
Productconfigurator
Retourbeheer
Teruggavebeheer
Vervoersbeheer
Verwerking van creditcards

Reviews van Bigcommerce

5 van 164 reviews worden weergegeven

In totaal
4,3/5
Gebruiksgemak
4,1/5
Klantenservice
4,2/5
Functies
4,1/5
Waar voor je geld
4,1/5
Nathan K.
Marketing Manager
Sportartikelen, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 4-9-2019

"Among the best ecommerce solutions for growing businesses"

Opmerkingen: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pluspunten: Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Minpunten: Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

  • Bron van de reviewer 
  • Beoordeeld op 4-9-2019
Margaret M.
UX Analyst
Design en ontwerp, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 12-5-2020

"Great e-commmerce platform if you can't afford custom designs but have a large inventory of products"

Opmerkingen: The company I worked for had a B2B e-commerce website, but wanted to start a second e-commerce site that was more B2C focused since the clientele had different needs, and the B2B site was not set up to accommodate all the new B2C business. We were able to set it up quickly and provide accurate shipping costs and product option costs.

Pluspunten: I loved the versatility available for building product pages, being able to set it up so pricing adjusts automatically for different product options, and the import/export functions to update large inventories via Excel documents instead of manually editing within the web app.

Minpunten: Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc. Their customer service is great though, so if you're confused about a setting you can call and talk to someone very quickly. I rarely ever waited more than 5 minutes to talk to a rep.

  • Bron van de reviewer 
  • Beoordeeld op 12-5-2020
Max S.
Director of Systems Operations
E-learning, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 8-5-2020

"Terrific admin UI and purchaser experience - BigCommerce will not fix bugs customers find"

Opmerkingen: The software has been solid for our customers and the administration UI is very easy to use. We have outstanding technical issues that have been open for more than a year and are still not resolved (HTTP status 500 errors that intermittently are returned from their backend APIs) - they say they cannot see the errors in their backend logs and we must send them examples even though we have this happen 10-12 times a day, continually, for over a year. Their Stripe integration does not include the email address field when they send payment requests to Stripe, so customers do not get a credit card receipt from Stripe. Requesting this be changed resulted in them telling us only 1 other customer wanted this feature and that we should switch to Authorize or Brain Tree because it works with those processors) - this felt like a move to downplay the use of Stripe and push us towards vendors that BigCommerce perhaps prefers? It is hard to believe we are the only customer that would want Stripe to send CC receipts to customers - their built-in receipt mechanism does not allow a store to include the last 4 digits of the credit card in the receipt the store sends, which means customers have to call in to customer support when they are organizational customers to figure out which CC is used - a very poor experience for our customers and for our customer support team.

Pluspunten: It is highly customizable, has most of the features you'd expect in an e-commerce solution, and the APIs are well-documented.

Minpunten: * Seemingly easy solutions to known issues get stuck in their support bureaucracy and disappear
* Their logging does not allow software engineers nor CSRs to see the specifics of errors - customers must provide client-side stack traces to help them find errors on their backend (for example, API calls that return HTTP status 500)

  • Bron van de reviewer 
  • Beoordeeld op 8-5-2020
Mark K.
Owner
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 21-2-2020

"Bigcommerce edged out the competition for my online store."

Opmerkingen: I tried several shopping cart e-commerce solutions and found that Bigcommerce suited my needs the most. I ended up using a free style template and customized it myself saving me a lot of money. Online and phone support are top notch!

Pluspunten: The ease of use was a major factor in my decision to go with Bigcommerce. There are many choices out there for online retailers to build their storefront. I liked the ease of customization and the large amount of standard features. Their integration with online marketplaces and social media really saves a lot of time.

Minpunten: There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available. Custom styles get very costly. Some features that should be standard are non existent.

  • Bron van de reviewer 
  • Beoordeeld op 21-2-2020
Jennifer H.
Front-end Developer
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 22-8-2019

"Love it!"

Pluspunten: We've been using Bigcommerce (or BC, for short) for about 4 years now, and we love it. It makes ecommerce easy and efficient.

Minpunten: There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.

  • Bron van de reviewer 
  • Beoordeeld op 22-8-2019