--- description: Ontdek de plus- en minpunten van Nixxis Contact Suite en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nixxis Contact Suite - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [Nixxis Contact Suite](/software/131585/nixxis-contact-suite) # Nixxis Contact Suite Canonical: https://www.capterra.nl/software/131585/nixxis-contact-suite > Nixxis Contact Suite biedt een van de krachtigste dialers op de markt van 1 tot 10.000 agenten. > > Oordeel: score van **4.3/5** door 3 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Nixxis Contact Suite? Krachtige nummerkiesfunctie met invordering, telemarketing, fondsenwerving. Omnichannel-activiteiten met internetcontact, spraakportaal en geïntegreerd dashboard. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.3/5** | 3 Reviews | | Gebruiksgemak | 4.0/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Nixxis - **Opgericht**: 2006 ## Commerciële context - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop) - **Ondersteunde talen**: Engels, Frans, Nederlands, Pools, Portugees, Roemeens, Russisch, Turks, Vietnamees - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer ## Functies - Activiteitendashboard - Alerts/Escalation - Automatic call distribution (ACD) - Beller-ID - CRM - Callcenterbeheer - Campagnebeheer - Communicatie via meerdere kanalen - Communicatiebeheer - Contactenbeheer - Controle van oproepen - E-mailbeheer - IVR - Inbound callcenter - Klantgeschiedenis - Live chatten - Oproepen doorsturen - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Outbound callcenter - Predictief kiezen - Rapportage en analyse - Third-Party Integrations - Wachtrijbeheer - Workflowbeheer ## Integraties (3 in totaal) - Microsoft Teams - Salesforce Starter - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) ## Gerelateerde categorieën - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Telemarketing software](https://www.capterra.nl/directory/31034/telemarketing/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Bitrix24](https://www.capterra.nl/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [UJET](https://www.capterra.nl/software/164070/ujet) — 4.6/5 (140 reviews) 4. [Five9](https://www.capterra.nl/software/132405/five9) — 4.2/5 (481 reviews) 5. [CloudTalk](https://www.capterra.nl/software/182004/cloudtalk) — 4.4/5 (268 reviews) ## Reviews ### "Actually quite a good product" — 5.0/5 > **Bronwen** | *21 oktober 2020* | Financiële dienstverlening | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The interface is actually very nice to work with. things are really easy to understand and operate once you understand how and where everything fits together. Lots of dialler modes and easily customizable. I like the layout of campaigns and their activities and the management of it is really easy to use once you understand it. The reporting is also very nice. graphical representation and nice layouts etc. > > **Minpunten**: From a data management perspective, although I've used it for more than a year now, I still find the datamanagement quite confusing. I do see that it is extremely powerfull, however it would be much simpler to be able to deactive a list of leads by selecting it and unchecking a tick box for example, rather than trying to look for the import sequence and excluding the leads in some way which affects multiple queues etc.. Anyway, still a bit of a daily struggle at times. Especially when I have very specifc requests. ie, how do you see how many times a lead has been dialled? - export it? seems a bit of a long winded process. Maybe I need more training :) > > It's really a powerfull dialler. No doubt, when we got it, I did not know the extend that this dialler can go to. I recently attended a presentation on the Omnichannel side of things. I was blown away to know that Nixxis has the ability to go so far beyond our current imagination. So Definitly a powerfull dialler for the next level organization. ----- ### "Très bonne solution centre d'appels" — 4.0/5 > **Reda** | *24 augustus 2022* | Outsourcing/Offshoring | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Numérotation efficace - Workflow des contacts paramétrable > > **Minpunten**: Client lourd à déployer et téléphonie utilisateur à installer manuellement ----- ### "Great CTI tool but hard to learn and manage it." — 4.0/5 > **Steve** | *9 augustus 2013* > > We use Nixxis Contact Suite since 2010. We have 88 agents on it with 60% inbound/40% outbound. We really like the stability of the tool (compared to what we had before) and the versatility it offers in managing various activity per campaign, which is really unique in the industry. But, this system can do so many thing that our Administrators had difficulties understanding how it worked even after the 3-day Admin course they provide. We had to do a number of calls to their customer care for help still several month into the setting up of the software. Also it took them close to a year to deliver us a correct Administrator manual. But now we have it\! Like a new pair of shoe, it takes some time to get used to it\! ;-)) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/131585/nixxis-contact-suite) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens