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Wat is Userlike?

Userlike combineert websitechat met mobiele berichten.

Schakel over naar een betere manier van communicatie met klanten. Voor jouw klanten, ondersteuningsmedewerkers, verkopers en managers.

Chat met jouw klanten via jouw website, Facebook Messenger, WhatsApp, Telegram en sms. Verbind jouw chatbot en automatiseer delen van jouw interacties met klanten.

Geboren en gehost in Duitsland. Userlike houdt de gegevens van jouzelf en je klanten veilig met een 100% AVG-compatibele communicatieoplossing.

Wie gebruikt Userlike?

Online winkels, softwareleveranciers, online serviceproviders (bijvoorbeeld financieel). Livechat werkt uitstekend voor alle online bedrijven die via hun website complexe producten of diensten verkopen.

Userlike Software - 1
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Userlike Software - 4
Userlike Software - 5

Twijfels over Userlike? Vergelijk met een populair alternatief

Userlike

Userlike

4,6 (646)
US$ 100,00
maand
Gratis versie
Gratis proefversie
65
37
4,5 (646)
4,3 (646)
4,6 (646)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 0,00
Gratis versie
Gratis proefversie
83
205
4,4 (4.102)
4,3 (4.102)
4,4 (4.102)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Userlike

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,5
Klantenservice
4,6
Functies
4,5
Prijs-kwaliteitverhouding
4,3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Coty
Coty
CEO in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Absolutely wonderful!

5,0 5 jaar geleden

Opmerkingen: Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Pluspunten:

Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Minpunten:

There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Reactie Userlike

5 jaar geleden

Thanks for your review! We're happy to hear that you're enjoying Userlike.

Mohamed Salah
Project Manager in Tunesië
Managementconsulting, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Amazing Customer Service Experience with Userlike

5,0 vorig jaar

Opmerkingen: Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team.

Pluspunten:

Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team.

Minpunten:

Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory.

Reactie Userlike

vorig jaar

Hi Mohamed, Thank you for taking the time to leave a review. We're glad to hear that you recommend and enjoying Userlike! We wish you success and have fun chatting!

Pavel
Director in Rusland
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Software that almost ruined our business

1,0 3 jaar geleden

Opmerkingen: We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

Pluspunten:

Nice design, widget customisation features

Minpunten:

Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!

Reactie Userlike

3 jaar geleden

Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca

Brayan Agostinho
Brayan Agostinho
Consultor SOA in Venezuela
Geverifieerde LinkedIn-gebruiker
, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

beautiful real-time chat software developed on web and mobile

5,0 6 jaar geleden

Pluspunten:

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Minpunten:

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

Pratik
Pratik
Software Development Engineer in India
Geverifieerde LinkedIn-gebruiker
Omroepen, 201-500 werknemers
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer
Bron: GetApp

User friendly | Supports offline messaging | Supports sending custom data for user identification

5,0 7 jaar geleden

Opmerkingen: I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.

Pluspunten:

- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email.

Minpunten:

- Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.