Wat is Bloomfire?
Bloomfire is een leider in kennisbetrokkenheid en levert een ervaring die teams en individuele personen verbindt met de informatie die ze nodig hebben om uit te blinken in hun werk. Het cloudgebaseerde platform voor kennisbetrokkenheid biedt mensen één gecentraliseerde, doorzoekbare plek om gedeelde kennis te gebruiken en de collectieve intelligentie van hun organisatie te vergroten. Ga voor meer informatie of om een demo te plannen naar de website.
Wie gebruikt Bloomfire?
Bloomfire is perfect voor alle teams, afdelingen, bedrijven of organisaties die op zoek zijn naar een handige manier om kennis op een veilige, gemakkelijke en zinvolle manier te delen.
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Reviews over Bloomfire
Easy to use
Enables employees with a trove of knowledge
I love how Bloomfire empowers everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features - commenting, liking, thumbnails - are key to creating that community feel. And it makes such a difference day-to-day to have a single source of truth for our organization. Also, you can't beat Bloomfire staff. Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback.
Some employees find the navigation and search to be challenging. There are some things we need to change about our own implementation to address these issues, and we look forward to future product updates as well.
Easy to use
Opmerkingen: We use it to house all of the information for a product that I license. We share information across the user base, add articles and find relevant information about using the tools that we license.
Very clear navigation, you know where to find what you are looking for
Sometimes I have a hard time finding older articles and get mixed up with new and old material when I am looking for a specific piece of informaiton
Recent Updates Diminish Value of Product Usability
Opmerkingen: The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.
We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.
The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case.
4 jaar geleden
We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it.
Easy to use
Opmerkingen: Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.
It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.
I wish I could edit docs in the tool. But there are few cons that we have found at this point in time.
The way a knowledge base should be
Opmerkingen: As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future.
Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.
At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.
6 jaar geleden
Hi Paul, Thank you for taking the time to leave such a thoughtful review to your experience with Bloomfire. We are glad that you have enjoyed your overall experience with Bloomfire and would love to help your company continue your success with knowledge sharing and job efficiency. We take all feedback very seriously here at Bloomfire and take all things into consideration. Again, thank you for your feedback and hopefully we will talk with you soon!