Bloomfire

Bloomfire

door Bloomfire

Wie gebruikt Bloomfire?

Bloomfire is perfect voor alle teams, afdelingen, bedrijven of organisaties die op zoek zijn naar een handige manier om kennis op een veilige, gemakkelijke en zinvolle manier te delen.

Wat is Bloomfire?

Bloomfire is de toonaangevende interne kennisbeheersoftware. Via het platform kunnen teams snel en veilig informatie delen in een dynamische, sociale omgeving. De AI-gestuurde zoekopdracht scant alle soorten media (waaronder video), zodat teams informatie sneller kunnen vinden en erop kunnen reageren. Bloomfire wordt gebruikt door honderdduizenden werknemers bij toonaangevende bedrijven zoals Capital One, Southwest Airlines, FedEx en HomeAway om de productiviteit van het team te verhogen, weloverwogen beslissingen te nemen en goede resultaten te behalen.

Bloomfire - Details

Bloomfire

http://www.bloomfire.com/

Opgericht in 2010

Bloomfire - Prijsoverzicht

Bloomfire heeft geen gratis versie en biedt geen gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Bloomfire.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Bloomfire

CMS-systemen
Aanpasbare sjablonen
Afbeeldingseditor
Audio-inhoud
Documenten indexeren
E-formulieren
SEO-beheer
Teksteditor
Versiebheer
Video-inhoud
Websitebeheer
Zoeken in gehele tekst
Beslisboom
Catalogiseren/categoriseren
Contentbeheer
Discussieforums
Kennisbankbeheer
Samenwerking
Zelfserviceportal
Zoeken in gehele tekst
Benchmarking
E-mail / online
Enquêtebeheer
Gegevensbeheer
Panelbeheer
Papiergebaseerd
Persoonlijk
Schadevergoedingsbeheer
Statistische analyse
Steekproefbeheer
Telefonisch
Bestanden delen
Contentbeheer
Documentbeheer
Realtime chatten
Samenwerking
Zoeken

Reviews van Bloomfire

5 van 162 reviews worden weergegeven

In totaal
4.3/5
Gebruiksgemak
4.3/5
Klantenservice
4.3/5
Functies
4.1/5
Waar voor je geld
4.1/5
Carlos A.
Director Kandy CPaaS/UC Solutions Marketing
Telecommunicatie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 8-12-2017

"Great way to socialized sales content and news"

Opmerkingen: It allowed us to have a searchable content repository of sales collateral and training as well as an announcement board for news and market research.

Pluspunten: The "timeline view" for latest content and news. It allows sales to have a quick refresh of the latest developments in the business.

Minpunten: The search engine could use some optimization and has no easy tools to build product taxonomies which limits a bit its adoption as a sales enablement tool

  • Bron van de reviewer 
  • Beoordeeld op 8-12-2017
Paul I.
Product Manager
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 17-1-2017

"The way a knowledge base should be"

Opmerkingen: As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future.

Pluspunten: Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.

Minpunten: At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.

Antwoord van de leverancier

van Bloomfire op 20-1-2017

Hi Paul, Thank you for taking the time to leave such a thoughtful review to your experience with Bloomfire. We are glad that you have enjoyed your overall experience with Bloomfire and would love to help your company continue your success with knowledge sharing and job efficiency. We take all feedback very seriously here at Bloomfire and take all things into consideration. Again, thank you for your feedback and hopefully we will talk with you soon!

  • Bron van de reviewer 
  • Beoordeeld op 17-1-2017
Chris A.
IT Helpdesk Technician
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 17-1-2017

"A work in progress"

Opmerkingen: I need to preface this: I do not use bloomfire often. My co-workers use it far more, I simply provide support when they have an issue. The cause for the title of this review is this: for what little I use of it I see the company makes an effort to add features that the community asks for and while there are things about bloomfire I am not fond of I recognize that they will work that out in time. Also I do not see the cost breakdown for how much our license costs the company so I am not really qualified to give credit to "Value for Money". Finding information through bloomfire is quick and efficient. The posting features are simultaneously robust and incomplete. You can make series of posts to group together work on broad swaths of content on a topic, you can add and remove contributors to give accurate credit. Users can ask and answer questions in a moderated environment. All wonderful. You cannot bulk change contributors (When a member of your staff leaves the company you have to manually edit each of their posts to move the content to new users before deleting the account so information is not lost and even then any answers they have posted will be lost once the account is removed). When crafting a post all text and formatting will shift significantly when publishing ( goes from single line spacing to double or more line spacing, also all of the margins get a 1 to 2 inch shift depending on the size of your monitor, and formatting options are limited). Copy/pasting content from Word or gDocs generally requires a fair amount of re-formatting the content as the editor will either not retain any formatting or will interpret it in a odd way.

Pluspunten: The platforms capacity for moderated knowledge sharing. Search tools work well and there are a number of different ways users can upload content

Minpunten: Lack of functionality in text formatting tools. Lack of ability to bulk modify posts (recategorize, add/remove users, etc).

Antwoord van de leverancier

van Bloomfire op 20-1-2017

Chris, glad to hear finding information through Bloomfire is quick and efficient. We are releasing an update to our post editor that should resolve your formatting issues. We are also releasing a feature that will allow you to bulk change contributors. We are always looking at ways to enhance Bloomfire and appreciate your feedback!

  • Bron van de reviewer 
  • Beoordeeld op 17-1-2017
Alexis R.
Customer Service Rep
Telecommunicatie, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 5-12-2019

"Bloomfire is the answer!!! "

Opmerkingen: Bloomfire is so amazing because its such a great product to have! Its literally the main source of knowledge for just about any question you could come up with for my company!

Pluspunten: Bloomfire is great for obtaining all the knowledge your company needs to know! It is such a huge help to keep everyone informed and up to date on all product information!!

Minpunten: I wish bloomfire had a better filtering process. Sometimes the way you ask it a question, hinders you from finding the answer.

  • Bron van de reviewer 
  • Beoordeeld op 5-12-2019
Tyler C.
New Development - Ambulatory
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    2/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 11-6-2019

"Recent Updates Diminish Value of Product Usability"

Opmerkingen: The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.

Pluspunten: We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.

Minpunten: The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case.

Antwoord van de leverancier

van Bloomfire op 13-6-2019

We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it.

  • Bron van de reviewer 
  • Beoordeeld op 11-6-2019