Sprinklr
Wat is Sprinklr?
De missie van Sprinklr is om de favoriete merken ter wereld te helpen tevreden klanten te creëren. Dit wordt gedaan door middel van een uniek platform voor het beheer van de klantervaring (CXM), dat één-op-één, menselijke verbindingen op schaal mogelijk maakt over meer dan 25 verschillende communicatiekanalen zoals Twitter, Facebook en Instagram. Sprinklr heeft zijn hoofdkantoor in New York City met 1400 medewerkers in 22 kantoren en werkt met meer dan 1200 van zeer waardevolle merken wereldwijd, waaronder: McDonalds, Nike en Microsoft.
Wie gebruikt Sprinklr?
Cloudgebaseerde oplossing voor het beheer van de klantervaring die bedrijven van elke omvang door middel van automatisering helpt bij het beheren van contentmarketing, sociale media, betaalde advertenties, website en meer.
Twijfels over Sprinklr?
Vergelijk met een populair alternatief
Sprinklr
Andere goede alternatieven voor Sprinklr
Reviews over Sprinklr
Ksenia
My experience with Sprinklr
Opmerkingen: We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.
Pluspunten:
How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.
Minpunten:
Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.
Geverifieerde reviewer
Overwogen alternatieven:
the world's best enterprise customer experience management solutions.
Opmerkingen: Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.
Pluspunten:
With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use
Minpunten:
Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy
Geverifieerde reviewer
I don't like it
Opmerkingen: I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.
Pluspunten:
The only thing I like is that I can see all social media account from the company I work for in the same software.
Minpunten:
I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
Geverifieerde reviewer
Sprinklr is game - All in one social media platform
Opmerkingen: It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022
Pluspunten:
It is fast, accurate & effcient. It understands the current marketing needs
Minpunten:
Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature
Geverifieerde reviewer
Sprinklr helps with engagement, listening, and reporting (to name a few)
Opmerkingen: Thanks to this platform, it's easier for us to maintain track of our social media communications. There are other accounts and teams we can keep tabs on thanks to this tool. At the corporate level, this kind of high visibility is beneficial. The messages that work and those that can’t now be identified. Identifying which messages are effective and which are not is beneficial to our research. Using tools that help us analyze how people utilize our channels, we've been able to adjust our messaging strategy to better meet their needs.
Pluspunten:
The Editorial Calendar comes in handy when I'm in charge of a large company's Twitter account. Using it, I'm able to plan outposts for the entire month. Because of the rapid pace of life, it's simple to predict how your day, week, or month will unfold. In addition, Sprinklr makes it simple to monitor your data. The cloning and sharing of posts across several platforms are a big plus for me. I've built up a dashboard to keep track of accounts that might be relevant to my industry. I can quickly plan retweets and respond to posts from this dashboard. Many other aspects about them appeal to me: Your images and videos will be organized in a way that will make it easy to find them when you need them. To reach your specific goals, you can create your boards.
Minpunten:
The user interface is a bit disorganized. There could be room for improvement in the menu's organization, in my opinion. This was even though I'd previously used other similar sites. This one was very difficult for me to get used to. It's not as user-friendly as Hootsuite, for example. Having a search function available would be a great convenience for users, in my opinion. The process of discovering new features and tools takes a long time for me.
