Wat is Sprinklr?
De missie van Sprinklr is om de favoriete merken ter wereld te helpen tevreden klanten te creëren. Dit wordt gedaan door middel van een uniek platform voor het beheer van de klantervaring (CXM), dat één-op-één, menselijke verbindingen op schaal mogelijk maakt over meer dan 25 verschillende communicatiekanalen zoals Twitter, Facebook en Instagram. Sprinklr heeft zijn hoofdkantoor in New York City met 1400 medewerkers in 22 kantoren en werkt met meer dan 1200 van zeer waardevolle merken wereldwijd, waaronder: McDonalds, Nike en Microsoft.
Wie gebruikt Sprinklr?
Cloudgebaseerde oplossing voor het beheer van de klantervaring die bedrijven van elke omvang door middel van automatisering helpt bij het beheren van contentmarketing, sociale media, betaalde advertenties, website en meer.
Waar kan Sprinklr worden geïmplementeerd?
Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel)
Over de leverancier
- Sprinklr
- Opgericht in 2007
- 24/7 (contact met medewerker)
Beschikbaar in deze landen
Albanië, Amerikaanse Maagdeneilanden, Andorra, Anguilla, Antigua en Barbuda en nog 72 andere
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Over de leverancier
- Sprinklr
- Opgericht in 2007
- 24/7 (contact met medewerker)
Beschikbaar in deze landen
Albanië, Amerikaanse Maagdeneilanden, Andorra, Anguilla, Antigua en Barbuda en nog 72 andere
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Functies van Sprinklr
Reviews over Sprinklr

Ksenia
My experience with Sprinklr
Opmerkingen: We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.
Pluspunten:
How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.
Minpunten:
Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.
Geverifieerde reviewer
Sprinklr is game - All in one social media platform
Opmerkingen: It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022
Pluspunten:
It is fast, accurate & effcient. It understands the current marketing needs
Minpunten:
Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature
Rosanna
Could be better
Pluspunten:
Sprinklr is a great tool for publishing and monitoring social content, easy to schedule, create dashboards for analytics and use for multiple brands
Minpunten:
There are some gaps in the platform that aren't available as social platforms updated, we cannot access Reels data or scheduling due to API issues, it is the most critical part of our business now that we moved to this medium
Geverifieerde reviewer
I don't like it
Opmerkingen: I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.
Pluspunten:
The only thing I like is that I can see all social media account from the company I work for in the same software.
Minpunten:
I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
Muhammad
A great product with poor customer support
Pluspunten:
Sprinklr can fetch real time comments, messages, posts from social media channels into dashboards which help advisors to reply to customer queries and/or concerns. It has extensive reporting and does social listening as well across social media channels where you can fetch posts using particular keywords.
Minpunten:
Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Their support is a major miss. If something needs extensive troubleshooting, the support will always try to brush it under the carpet and push back.