Bloomerang

Excellent for Most Non-Profits

Opmerkingen: At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful.
In my current role, I set them up with Bloomerang as their first database.
I have also recommended it on multiple occasions.

Pluspunten:

Bloomerang is intuitive and easy to use. Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else. The ability to create embedded forms is a lifesaver. The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file. The integrated DonorSearch option is convenient, useful and cost-effective.

Minpunten:

If my organization ran a ton of events, I'm not sure this would be my optimal solution. Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that Bloomerang is working on this though.

Using Bloomerang for 5+ year and still happy with it

Opmerkingen: My overall experience has been good. Honestly, we've been shopping around because another department of our organization would like to have a better CRM approach for ticketing events, but there are not many options out there that will offer what Bloomerang offers for that price. So, we are still sticking with Bloomerang for a while.

Pluspunten:

i like the most that they are continuously improving it in a way that anybody can tell. I love the efficiency of email campaign. It shows you who opened emails, who click on the links, who unsubscribed, etc. Many valuable information. Also the delivery email rate is higher that other competitors like Mailchimp. I like how easy to deploy this software is in both a computer and a cellphone.

Minpunten:

The graphic design features. Even though this has improved considerably during the last 3 years it still not has good has other softwares. For example the fonts are very limited, which disrupts the branding of the organization.

Bloomerang (proceed with caution)

Opmerkingen: I think there were a few things in the demo process they could have shared with us, especially about the form.

Pluspunten:

This review comes from someone very new to Bloomerang, but not new to the implementation process of databases. This product is very intuitive and easy to use on the back end. It has some great features and I'm excited to fully implement it for our organization. There team has been great to respond to requests and they offer some excellent webinars and education for fundraisers.

Minpunten:

This was not said at all in our demo process, and I failed to ask, so I wanted to share the information with those going through the selection process. They only have one donation form and it is not very pleasing to the eye. If you want to make any changes to it (font, setup, changing it to monthly only form) you must have experience with HTML code. Something I do not have experience doing. The best practice for monthly giving is to have it's only form, and unfortunately this is something we won't be able to implement because of the HTML coding requirement. Also, their email service is great but not automated in any way. So if you're planning to have a new donor welcome series of emails you must do it manually they do not have any email automation. We're now looking into MailChimp to possibly use for email automation.

Bloomerang review

Opmerkingen: Easy to use and generate meaningful results. Easy to see progress and where we stand.

Pluspunten:

Really love the UI. The timeline is clear and intuitive. Donor summary is also very well laid out. It would be good if it could be configured by the user. The same comment applies to the organization dashboard, user configurability is needed. Very much appreciate the donor stewarding suggestions on the dashboard. Report generation is about the most intuitive I've seen and allows you to download into Excel with two clicks. Also the forms make out website a real resources for staff, volunteers, and donors. Also, once you get the hang of it importing is really easy too.

Minpunten:

Not a good software for tracking volunteer activities. Apart from logging hours, the tracking, scheduling are really awkward work-arounds. Really want to configure the organization dashboard as well.

Highly impressed

Pluspunten:

Bloomerang has been the best investment for our donor management. It is simple to use, yet its powerful enough to handle all of the high-capacity functions that we need as a non-profit. The reporting feature is the most user-friendly that I have ever used!

Minpunten:

There have been times when I wished it had a certain feature (like payment processing). But then, it shows up!