Bloomerang

Opmerkingen: The fact that we can manage our contact database, membership database, donations, and email marketing all in one place has been transformative for our organization. We were previously using Constant Contact, generic spreadsheets, and Razor's Edge separately to do these functions and we wasted a significant amount of time trying to force these tools to do what we needed and to play nicely together. Customer service and tech support have always been available for even the silliest question, and we've been able to get volunteers from teens to senior citizens confidently entering data for us in a very short amount of time. The set-up period was well-organized: looking back, I wish we had done a few things differently, but hindsight is always 20/20.

Pluspunten: This software is easy to navigate and intuit. It is built with small businesses & nonprofits in mind, which is obvious in it's design. It is great to be able to track so much data about our constituents in one place, as well as to link that data with transactions, contact information, and even email communication. It's not perfect, but it's improving all the time and is so much better than the other many options we tried!

Minpunten: The email builder (event after the most recent update) is pretty primitive and does not provide all of design the flexibility we'd like - we're an arts organization and our visual branding is really important to us. We wish that there were ways to import formatted blocks from one template into another, to change the background color of a single block, or to manipulate the code more easily. I also wish that we had the options to separate types of transactions (we receive payments for art sales as well as donations) more easily so that constituents' purchases could be separated from their charitable giving.

Opmerkingen: Our previous data was kept in an Access Data Base (It was HORRIBLE) Since switching to Bloomerang I've had no issues tracking donors, reaching out to first time donors and our repeat donors by having reports to run at my fingertips. It's simple to enter new information into and so incredibly user friendly for someone who didn't know much about data bases. Right from the beginning when I was researching software programs I found the sales people to be super friendly, non-pushy and incredibly helpful in building my presentation to the board. Hands down it was easiest software to navigate and can do so much more than I've even used it for.

Pluspunten: User-friendly; Easy to learn; Awesome customer assistance when it's been needed; prompt responses; dedicated employees (my original sales rep (Gabriel) STILL emails me a couple times in a year to see how things are going and if there's anything I need... :) ) Very easy to get almost any type of a report I need-quickly and effortlessly. I would recommend it to any agency looking to purchase donor software (and have). Sales rep was NEVER pushy but extremely helpful in assisting me with "selling" this product to my Board of Directors. Love all the webinars and teaching tools in the library that I can use if I want.

Minpunten: I just don't have the time in my every day job to use this software to it's full potential. (That's on me, not the product though...)
I wish it did grant tracking too.

Opmerkingen: The transition was very smooth and I was immediately able to use the features to do my work. Training guides were easy to understand; there was very little ramp-up time required. I was updating and adding constituent records in no time. Creating and printing acknowledgement letters, and sharing reports with my team was accomplished in short time with professional and informative results. I am a one-person shop and Bloomerang allows me to manage my time well and to deliver results.

Pluspunten: Ease of adding and updating constituent records - very little time required to master these skills.
Report writing simplified
Email templates easy to use
Retention report updates daily and I see it as soon as I sign on
Flexibility for me to use anywhere

Minpunten: As a new user, edit options were not available for acknowledgment letters with out re-running letters. I am having a hard time identifying what I did not like as I really enjoy using Bloomerang.
Input was given to tech support and software changes were made based on user expectations.

Opmerkingen: Overall it's been mostly a positive experience. It is definitely an improvement over our old system (DonorPerfect) and I really enjoy using it.

Pluspunten: The reporting abilities and interface is very easy to use even for beginners, very intuitive overall. The customer chat is also really helpful in figuring out the reporting so that makes it even easier. The only issue would be organizing existing reports as they really don't have a good way of doing that yet, but they are trying to improve it. The system itself is also easy to navigate and they are constantly trying to make it better. I also like that the email features are built in which makes it easier to report on results. I also like a lot of the free webinars.

Minpunten: While I like the system overall, it needs a bit more work on core functionality before they carried away on new features. Sometimes they make features that are very one-size-fits-all which often leaves us out. We know what's best for our org, so sometimes we have to opt out of something if they don't let us customize it enough to work for our donors.

Opmerkingen: Perfect. Bloomerang is exactly what my team was looking for and continues to grow and improve daily.

Pluspunten: This software is extremely user-friendly. Everything is explained in pop-ups, videos, articles, and by the support team. The system could be picked up and used by anyone on our team.

Minpunten: I wish there were add ons like social media listening or text to give. I also wish there was an app. But these features would cost more, and the low cost is one of the best things about this product!