--- description: Ontdek de plus- en minpunten van WalkMe en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WalkMe - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/30671/customer-experience/software) > [WalkMe](/software/131194/walkme) # WalkMe Canonical: https://www.capterra.nl/software/131194/walkme Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.nl/software/131194/walkme?page=2) > WalkMe was een pionier op het gebied van het Digital Adoption Platform (DAP) om de gebruikerservaring in de overweldigende digitale wereld van vandaag te transformeren. > > Oordeel: score van **4.4/5** door 63 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt WalkMe? Bedrijven, het MKB, startups, non-profitorganisaties, overheidsinstanties, enz. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 63 Reviews | | Gebruiksgemak | 3.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.9/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: WalkMe - **Locatie**: San Francisco, VS - **Opgericht**: 2011 ## Commerciële context - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Albanië, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Anguilla, Antigua en Barbuda, Aruba, Australië, Bahama’s, Barbados, Belarus, België, Belize, Bermuda, Bosnië en Herzegovina, Brazilië, Britse Maagdeneilanden, Bulgarije, Canada, China en 100 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Assetcategorisering - Asynchroon leren - Beheer van enquêtes/peilingen - Beheer van klantervaringen - CRM - Certificering en licentieverlening - Communicatiebeheer - Compliancebeheer - Content maken - Contentbeheer - Contextafhankelijke richtlijnen - Dashboard - Documentbeheer - Doelgroeptargeting - Engagement tracking - Enquêtes en feedback - Feedbackbeheer - Gebruikers inwerken - Gegevens importeren en exporteren - Gegevensbeveiliging - Gegevensverzameling via meerdere kanalen - Gemengd leren - In-app training - Kennisbankbeheer - Kennisbeheer - Launch management - Leerpaden en -trajecten - Live chatten - Mobiel leren - Personeelshandboek - Rapportage en analyse - Rapportage en statistieken - Rich Text Editor - Selfservicetools - Taakbeheer - Third-Party Integrations - Trainingsbeheer - Visuele analyse - Voor meerdere talen - Waarschuwingen/Meldingen - Widgets - Workflowbeheer - Zelfserviceportal - Zoeken/filteren ## Integraties (74 in totaal) - Amazon S3 - Azure Blob Storage - Docusign - Docusign CLM - GitHub - Google Analytics 360 - Google Drive - Jira - LiveAgent - Okta - Olark - SAP AI Consultant - SAP Access Control - SAP Adaptive Server Enterprise - SAP Agent Performance Management ... en 59 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Gerelateerde categorieën - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) - [Training software](https://www.capterra.nl/directory/10008/training/software) - [Digital asset management software](https://www.capterra.nl/directory/30203/digital-asset-management/software) - [Onboarding software](https://www.capterra.nl/directory/30819/onboarding/software) ## Alternatieven 1. [Rocketlane](https://www.capterra.nl/software/1015299/rocketlane) — 4.7/5 (127 reviews) 2. [Product Fruits](https://www.capterra.nl/software/1011214/product-fruits) — 4.7/5 (89 reviews) 3. [Whatfix](https://www.capterra.nl/software/143008/whatfix) — 4.6/5 (77 reviews) 4. [Pendo](https://www.capterra.nl/software/151951/pendo-platform) — 4.5/5 (238 reviews) 5. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Great product, but hard to use with a multi instance saas company and can only use Firefox." — 5.0/5 > **Steven** | *10 mei 2018* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Great product that integrates with a webage to provide seamless training, pretty simple to use. Great concept that uses the actual love system. > > **Minpunten**: Firefox is not a widely used browser anymore, and most of our clients do not have it so could not purchase it. Also, we have several instances of our product, and wanted to price out per instance making it really expensive. ----- ### "Very good software" — 5.0/5 > **Geverifieerde reviewer** | *3 november 2018* | Internet | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: How innovative and smart it is, it makes our relationship with our customers so much easier and fluid, so many great tools and functionalities, it has very to no little limitations on what you can do > > **Minpunten**: A bit more difficult to learn than expected, but that's all really, never encountered any actual issues or inconveniences ----- ### "Onboarding app that needs to improve" — 3.0/5 > **Geverifieerde reviewer** | *27 juli 2021* | Computersoftware | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: It lets you build complete workflows that take users "hand in hand" until they complete a desired flow, in addition to building "one-time" helpful popups > > **Minpunten**: It has many bugs. Maybe it works well for simple websites, but we have a problem with almost every implementation of a new onboarding workflow we want to run on our platform, which then requires the help of their support/tech team. > > The potential is there, but it has many room for improvement for it to be "self served" ----- ### "Just in time performance support" — 5.0/5 > **Geverifieerde reviewer** | *2 november 2018* | Olie en energie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: There are two things that I loved about WalkMe. 1. The overall premise of improving the user experience and guiding them at the time of need. 2. How easy it is for a non-technical person to author any type of WalkMe function. > > **Minpunten**: It's definitely better for form-based applications than more complicated non-linear applications. Some of the applications we wanted to use this on were too complex (at least for beginner authors) to have a meaningful impact on the end users. > > The customer support and sales staff at WalkMe are great at helping unlock the potential benefits. We are currently considering a pilot program that I'm hopeful will take off and lead to enterprise-wide use. ----- ### "Digital Adoption with Walkme" — 5.0/5 > **Geverifieerde reviewer** | *9 februari 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is really easy to create launchers, tips, validation, and walk-thru to provide assistance to the users and assign tasks to newly hired employees to train them about the system and track their training record via reporting. We can also segregate different materials for different clients and we can also create segments for faster rule application on any item. > > **Minpunten**: the only con is that we cannot host any resources like videos and documents, we can only add their private links. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.nl/software/131194/walkme?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/131194/walkme) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens