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Wat is WalkMe?

WalkMe was een pionier op het gebied van het Digital Adoption Platform (DAP) om de gebruikerservaring in de overweldigende digitale wereld van vandaag te transformeren. Met behulp van kunstmatige intelligentie, analyse, betrokkenheid, begeleiding en automatisering helpt de transparante overlay van WalkMe gebruikers om taken met gemak te voltooien binnen elke bedrijfssoftware, mobiele toepassing of website. WalkMe-software is opgericht in 2011 en wordt wereldwijd door meer dan 2000 bedrijven gebruikt, waaronder meer dan 30 procent Fortune 500-bedrijven zijn.

Wie gebruikt WalkMe?

Bedrijven, het MKB, startups, non-profitorganisaties, overheidsinstanties, enz.

Twijfels over WalkMe? Vergelijk met een populair alternatief

WalkMe

WalkMe

4,4 (62)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
85
7
3,7 (62)
3,9 (62)
4,5 (62)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 1.000,00
jaar
Gratis versie
Gratis proefversie
83
25
4,5 (77)
4,6 (77)
4,9 (77)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Voor dit product zijn geen functies beoordeeld door reviewers.
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Reviews over WalkMe

Gemiddelde score

In totaal
4,4
Gebruiksgemak
3,7
Klantenservice
4,5
Functies
4,3
Prijs-kwaliteitverhouding
3,9

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Aaron
Aaron
Business Analyst in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

WalkMe is great for digital adoption - bringing software end users up to speed

5,0 5 jaar geleden

Opmerkingen: Very happy with this software. The WalkMe support team was also amazing!

Pluspunten:

My company used this software for a about 8 months to a year. We integrated Walk Me into our proprietary platform in order to help our web design agencies and their end users to better use our software, to become more self sufficient when using the platform, and to help make our platform more intuitive. The WalkMe interactive digital walk throughs made it extremely simple for customers to learn the ins and outs of our platform without our support team getting engaged. This software saved our support team significant time and energy!

Minpunten:

Managing the Walk Me software can be difficult in a situation which requires constant updates to the digital walk throughs - during periods in which our platform was undergoing significant changes. However, though the process of updating our library of walk throughs was tedious, it allowed our end users to become familiar with platform updates very quickly with limited engagement from support staff.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Extremely robust platform for digital adoption

5,0 5 jaar geleden

Opmerkingen: Customer self-onboarding. Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.

Pluspunten:

WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs. Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.

Minpunten:

It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.

Reactie WalkMe

5 jaar geleden

Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at [email protected]. Thanks again!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Disappointed Decision Maker

1,0 2 jaar geleden

Pluspunten:

The idea of WalkMe and their promised delivery over a multi-platformed environment was exciting.

Minpunten:

They failed to delivery, the support team has now stopped responding, and it's been extremely difficult to get them to finalize our cancellation request.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Top tool for creating interactive user onboarding

5,0 5 jaar geleden

Opmerkingen: It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe.

Pluspunten:

With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too).

Minpunten:

Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better. Very pricey... there should be some lighter, start-up packages.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Internet, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Very good software

5,0 5 jaar geleden

Pluspunten:

How innovative and smart it is, it makes our relationship with our customers so much easier and fluid, so many great tools and functionalities, it has very to no little limitations on what you can do

Minpunten:

A bit more difficult to learn than expected, but that's all really, never encountered any actual issues or inconveniences

Reactie WalkMe

5 jaar geleden

Thank you for your thoughtful feedback on your WalkMe experience! It¿s great to hear that you think so highly of our Digital Adoption Platform and that we've been able to improve your relationship with your customers. WalkMe is a a very powerful tool and we¿ve designed our Center of Excellence -- like University, Community and Playbooks -- to provide you with several resources and templates to maximize the use of our platform. Please don¿t hesitate to reach out to learn more about some of our new capabilities, and we look forward to continuing our conversations on the Customer Community. Thanks again!