Deskero

Wie gebruikt Deskero?

Deskero richt zich op elk type bedrijf dat klanten op een persoonlijkere en zinvollere manier betrokken wil maken, terwijl ze kunnen rekenen op een robuust ticketingsysteem.

Wat is Deskero?

Deskero is robuuste helpdesksoftware, met functies zoals multichannel ondersteuning, kennisbank, socialenetwerkintegratie, geïntegreerde livechat, standaardantwoorden en beheer van voorkeursklanten. De software is bedoeld om sociale betrokkenheid te integreren in de klantenzorg, met een innovatieve sociale monitor waarmee bedrijven alle zinvolle sociale gesprekken in de gaten kunnen houden die hun merken kunnen betreffen.

Deskero - Details

Deskero

http://www.deskero.com/

Opgericht in 2012

Deskero - Prijsoverzicht

Deskero heeft geen gratis versie maar biedt wel een gratis proefperiode. Deskero betaalde versie vanaf US$ 9,00/maand.

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Beginprijs

US$ 9,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Persoonlijk

Live online

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Deskero

Helpdesk software
Aanpasbare branding
Beheer van IT-assets
Beheer van Service Level Agreements (SLA's)
Communicatie via meerdere kanalen
Documenten opslaan
E-mailintegratie
Geautomatiseerde routing
Interactie bijhouden
Kennisbankbeheer
Netwerkcontrole
Realtime chatten
Ticketbeheer
Waarschuwingen / Escalatie
Zelfserviceportal

Reviews van Deskero

5 van 101 reviews worden weergegeven

In totaal
4,7/5
Gebruiksgemak
4,8/5
Klantenservice
4,7/5
Functies
4,5/5
Waar voor je geld
4,6/5
Marc C.
President
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 5-2-2020

"Easy process to onboard ticketing system for our clients"

Opmerkingen: We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.

Pluspunten: Clean and easy to understand / use interface. Support and implementation went smooth and well documented.

Minpunten: We are french based company (Quebec) and the french language pack needs a bit of update.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 5-2-2020
Stephenie S.
Head of Marketing & Data
Werving en selectie, 13-50 werknemers
Heeft de software gebruikt voor: Gratis proef
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 18-7-2019

"Great App for the Price"

Opmerkingen: We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have.

Pluspunten: I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding!)

Minpunten: The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 18-7-2019
Stefano D.
CEO
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 8-7-2020

"Easy to implement and to use. It saves a lot of time to the company's support team."

Pluspunten: The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

Minpunten: Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 8-7-2020
Geverifieerde reviewer
Heeft de software gebruikt voor: Gratis proef
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    4/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 5-2-2018

"Good but not cheap"

Pluspunten: Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Minpunten: The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Antwoord van de leverancier

van Deskero (Nabra Ltd) op 8-3-2018

Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 5-2-2018
Patrick B.
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 20-2-2019

"At last, a product that understand the importance of multilanguage customer service"

Pluspunten: As a Canadian, I have customers who speak English and French. It's important to be able to communicate properly. Even if you live in the United States, you should focus on helping and service your customers in their primary language. Most similar services will have the multi-language option in higher, more expensive price tiers. - Very affordable first tier pricing
- Generous free tier
- Excellent multi-language features
- Fairly simple and robust Knowledge Base
- Lots of settings and options
- Excellent customer support from the developers and help staff
- Mobile App
- API
Deskero staff was helpful and understanding of our needs. They were also super quick at fixing a few odd french translation in their portal.

Minpunten: -Email integration is difficult if you don't have a dedicated address for incoming help requests from customers. Developers confirmed they are in the process of making this bit a little easier. -Very limited text formatting options when creating Knowledge Base or News article. You could paste HTML code but otherwise, it's mostly bold, italic and underline. -Branding and customizing options could be a little better with custom colours and not just a few pre-defined themes. Overall: After trying and looking around for alternatives, we are currently happy to settle with Deskero as our Help desk and Knowledge Base service. Fair pricing, great options for the first pricing tier and excellent communication with the staff.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 20-2-2019