Wie gebruikt deze software?

Deskero targets any type of business that wants to engage customers in a more personal and meaningful way while counting on a solid rock ticket system.

Gemiddelde scores

17 beoordelingen
  • In totaal 4.7 / 5
  • Gebruiksgemak 4.8 / 5
  • Klantenservice 4.7 / 5
  • Functies 4.5 / 5
  • Waar voor je geld 4.6 / 5

Productgegevens

  • Beginprijs US$ 9,00/maand
  • Prijsinformatie 3 paid monthly tiers ($12, $30, $120) dependent upon features.
  • Gratis versie Nee
  • Gratis proefversie Ja
  • Implementatie Cloud, SaaS, Web
  • Training Persoonlijk
    Live online
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren
    Online

Leveranciergegevens

  • Deskero
  • http://www.deskero.com/
  • Opgericht in 2012

Over Deskero

Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.

Functies van Deskero

  • Aanpasbare branding
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Communicatie via meerdere kanalen
  • Documenten opslaan
  • E-mailintegratie
  • Geautomatiseerde routing
  • Interactie bijhouden
  • Kennisbankbeheer
  • Netwerkcontrole
  • Realtime chatten
  • Ticketbeheer
  • Waarschuwingen / Escalatie
  • Zelfserviceportal

De nuttigste reviews van Deskero

Virtual help desk to effectively address customer concerns.

Beoordeeld op 24-9-2018
Anil J.
Sales Operations Manager
Automotive, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
Bron: GetApp
4/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: A great tool for effective customer management. It is very important for any business or brand to adequately interact with their customers and therefore be able to convey their idea. The right audience has to be targeted and then kept well informed about all the ongoings of the business. The application provides a well-formulated ticketing system so you can attract the right customers in a very efficient way. It provides chat and interactive facilities to engage with the customers. This can be very essential in building a customer relationship for the brand. A help center portal is made open for easy answers. It is very easily customizable and can be altered according to the leads in the workflow. A 14-day free trial is also available. The users can test the features of the software very effectively within this trial period.

Minpunten: There is actually nothing to list here as a con as I am happily using the app so far. It takes a little while to get used to this app though. The background themes are not so pleasant.

Amazing Helpdesk Software

Beoordeeld op 1-3-2018
Geverifieerde reviewer
Senior Software Engineer
Internet, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
Bron: GetApp
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.

Pluspunten: So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! Web based and they have mobile app also that you can use to connect! I recommend everyone to use it!

Antwoord van de leverancier

van Deskero (Nabra Ltd) op 7-3-2018

Hello! Thank you so much for the very positive review! Just a quick note: we do offer SMS integration on our Premium plan.

Best regards

used for email and inbound telephone

Beoordeeld op 21-2-2018
Massimiliano O.
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
Bron: GetApp
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: the system was created with our specifications, out of the original scheme and every request was answered in a short time

Pluspunten: We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location.
The system is quick and efficient. Tracking a users ticket from
beginning to end is easy and shows all
responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present

Amazing App for Software Developers!

Beoordeeld op 15-9-2016
Geverifieerde reviewer
Senior Software Engineer
Internet, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
Bron: GetApp
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: This is an amazing app for Software Developers! So easy to use / so easy to setup! I highly advise it to anyone! Mobile App needs to be developed more! It must be more user friendly

Pluspunten: Web Based and great customer support!

Minpunten: Mobile App is weak / requires move development

Highly customizable cloud-based help desk and ticket support system

Beoordeeld op 15-7-2018
Randeep K.
Digital HR manager
Mijnbouw en metalen, 10.001+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
Bron: GetApp
4/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: The application helps in making customer service of your firm simpler. The incoming emails and queries are auto allocated. Allows exporting or importing of data. The application has simplified the process of tracking user’s tickets. You will be able to check out the work of other admin staffs. Customer service and response team is very responsive. The plans are very affordable. You can use the application as your firm’s knowledge base.

Minpunten: The absence of integration with Instagram. The graphical interface and layout look outdated and need lot of improvements.

Antwoord van de leverancier

van Deskero (Nabra Ltd) op 24-7-2018

Hello Randeep, we just launched our new UI that brings along a much fresher look and a much improved user experience. Please contact us if you would like to try it out! Best regards!

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