Club Automation

The staff at Club Automation is second to none!

Pluspunten:

Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports. This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers! I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses: 1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc. 2. Ease of sign-ups for new members. 3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!) Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans. Club Automation has truly helped us take a step into the modern world of fitness software!

Minpunten:

Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Good overall

Opmerkingen: The overall experience is good. When he have had some problems they try their best to get it fixed in a timely manner.

Pluspunten:

Their trainers did a very good job when we first started with CA.

Minpunten:

They do not offer different sounds/word commands when people check in so it is hard for us to know if someone's membership has expired.

Owners Beware!!!

Opmerkingen: It was terrible from the beginning and just continues to get worse every month. The fees they charge a small is terrible. We switched from ABC to CA thinking it was less expensive…. Boy were we wrong!!! Our fees literally doubled!!!
We are pay over 10% of our income in CA fees!!!!!

Pluspunten:

This is the worst company. The Fees are Unbelievably High!!! They charge you $13 every time a members card is declined. They have a terrible Frankenstein product with terrible customer service.

Minpunten:

The billing department for collecting your dues and through 3 different portals. Good luck trying to figure out delinquent accounts and over due payments. Kiss your profits goodbye

Overall an effective tool.

Opmerkingen: It's easy to learn and works well for its' purpose.

Pluspunten:

It's a logical platform so easy to navigate.

Minpunten:

When the calendar doesn't allow you to go out 2-3 months out when scheduling on multiple clients unless you close the app and restart. It's a glitch.

Accounting/Business Owner

Opmerkingen: I really love the CA system. We started with Club Automation in 2013. I am constantly learning what this system can do. It makes my life so much easier. I can access from work, my phone or at home.

Pluspunten:

I love how easy it is to set up programs in the court sheets for our junior and members. It is so easy to make changes if needed. I work on the court sheets about 80% of my day and it makes my life so easy.

Minpunten:

1)Would love if our members could go on-line and schedule their own make up classes. 2) Sometimes the blocking of courts does not work. If you are making changes using the block feature it sometimes reverts back to an old-blocked court.

DO NOT USE

Opmerkingen: Terrible, so so terrible. Nothing ever works. I have to call customer service every other day to fix an error with the software. Constant billing issues.

Pluspunten:

This one customer service rep was helpful one time

Minpunten:

Everything. Super buggy software. Constant maintenance that takes days. Honestly my biggest life regret is using Club Automation

Perhaps the most frustrating software and customer support I've ever used.

Opmerkingen: There are several days when I would rather go back to a pencil-and-paper accounting system than use Club Automation.

Pluspunten:

The software has a good concept: that it can be used via the web from anywhere, automatically takes care of many processes that should make running a club easier.

Minpunten:

The software is -extremely- buggy. This causes a lot of frustration for our members and reflects poorly on the club. Support is sub-par. Wait times when contacting support via the phone can be 30 minutes or more. Submitting tickets by e-mail is pretty useless--it takes weeks to get a response. The system appears to be a tennis court reservation system that kept experiencing feature bloat, and has now gone beyond it's designed capabilities. I have a degree in computer engineering and ran my own software company so I recognize many of the challenges they are going through, but it is an unacceptable customer experience.

review GAC

Opmerkingen: overall easy to use, and user friendly. I have a hard time putting in lessons when I am doing it from my phone.

Pluspunten:

Very user friendly and easy to use on computer

Minpunten:

Not very good while trying to use on the phone. Only on computer - I am not sure if there is a way to do this but i but in reoccurring lessons for a month and then it stops. so every month i have to re put in all my lessons instead of them staying truly reoccuring until i cancel them

Streamlined Management with Club Automation: A User-Friendly Experience"

Opmerkingen: My overall experience with Club Automation has been generally positive. The platform is user-friendly and offers a comprehensive set of features that streamline operations. While there can be a learning curve and occasional glitches, the robust customer support helps address issues promptly. Overall, it effectively meets the needs of many clubs, making management easier and more efficient.

Pluspunten:

User-friendly interface Comprehensive features (scheduling, billing, member management) Mobile access for convenience Customizable options Strong customer support

Minpunten:

Occasional Bugs: some times but it really not that bad

User Friendly

Opmerkingen: I love how easy it is to communicate thru Club Automation. It’s also easy to learn

Pluspunten:

It is very user friendly, very straightforward

Minpunten:

There are just a few things that no one can figure out how to do

Club Automation Review

Opmerkingen: I've had a good experience with CA I prefer it over other platforms that i may have used in the past !

Pluspunten:

It's easy to navigate and learn! Easy access to members profiles and easy to work with and explain to others who are just learning the system !

Minpunten:

Registration process could be a little easier versus having to scroll through everything !

Ease of Use for the End User

Opmerkingen: Overall it helps to plan for classes by knowing who and how many are registered.

Pluspunten:

As a group fitness instructor, I can see who has registered for class, and check them in as attended afterward.

Minpunten:

It takes too many clicks to get to the class roster.

Good system to manage a large clientele

Pluspunten:

I like how I can look a week out at the numbers for childcare.

Minpunten:

I feel there's a lot of steps and a few things could be automated or made easier.

Efficient and effective!

Opmerkingen: Very good, learned it fast and am able to use it in my daily basis working

Pluspunten:

Simple to learn, easy interface, lots of features that make my life easier

Minpunten:

Very slow on mobile devices, can sometimes be clunky at times

Club Automation Review

Pluspunten:

Easy to use. Helps make scheduling easy to follow.

Minpunten:

I like Club Automation, and do not have any real issues.

Stay away from Club Automation at all costs. Pen and paper is a more reliable solution.

Opmerkingen: It took 6 month to on-board (which compared to Shapenet or ABC or Mind body is 3 x's as long) with several team re-shuffles. I spent 1000's of dollars having my team sit through redundant trainings only to run into obvious software break downs while the presenter was demonstrating how to use it. If you are even considering this software please give me a call and let me go into greater detail [SENSITIVE CONTENT]

Pluspunten:

They present a well rounded package with fluid tools and robust reporting. The exact opposite is true; the software is challenging to use, the reporting is confusing and incomplete with misleading data. the customer support is lost half the time and don't answer the phone the other half. Please don't use this software.

Minpunten:

They lock you in to a 5 year contract so no matter how bad they perform you are on the hook. They have dozens of "known bugs" that you just have to deal with. thier PT and membership contracts are inflexible, they will randomly bill your members the wrong amount for no apparent reason. They will bill historically cancelled members that were dormant in your previous data but for some reason were reactivated by CA. DO NOT USE THIS SOFTWARE

More Pros than Cons

Opmerkingen: Overall CA has been a good change at our business. We are still getting used to it here and we definitely have some suggestions on how to make it better, but we really loving the look of it and the user friendly aspect. I would recommend checking it out if you are looking to switch software's.

Pluspunten:

First of all, the look of it caught my eye and the fact that it is very user friendly! Our old system was outdated and was not very easy on the eyes. We also love that there is a CRM system built into the software that connects to the actual Club side. That makes it very appealing to us as a business. It is also great to be able to generate PDFs super easily!

Minpunten:

This software could use some updates on a few things that we have had a hard time working through. CA would benefit from a texting feature for the CRM, better view of the schedule of each employee for the CRM, notifications when a new online form submission comes through for a new membership, way better ease of changing forms within the system (ex: Emailing Membership Link) , Being able to add a credit that does not just apply to dues, Better ease of sending mass emails to leads who have not yet joined for the CRM, Being able to easily separate and organize non-members / guests from current members. The CRM is not the best, so we would recommend ease of connecting an outside CRM system with CA.

Pleasingly Professional

Opmerkingen: Very professional, very knowledgeable about the health club industry and the needs of operators.

Pluspunten:

Club Automation has lots of resources and options for tracking the cadence of your business. All of this would be useless if it weren't for the implementation team guiding us through the software's full potential. Top-class onboarding. We had a group of four Club Automation professionals guiding us through the process over a 3-month period. Very thorough!

Minpunten:

I have not found any cons yet. Be aware that this is not a plug-and-play system that is just handed over to anyone willing to pay the price. Be ready for a group of professionals on task and on point to help you stick to your timeline. Clear some schedules and create some mental bandwidth within your organization.

Thankful for Club Automation

Pluspunten:

Truly an all in one club management system that is easy for members and staff to use. I love that it automatically bills and withdraws payments and the booking feature for members is very helpful.

Minpunten:

I wish there was online camp registration where we can choose what information we want to collect, what questions to ask and have parents complete it online while registration for a program (special needs, medications, allergies, ect)

Beware

Pluspunten:

Nothing. There have been no pros to using this software. We previously used ABC, which was by far a better solution.

Minpunten:

Club Automation is denying our gym to transfer service away from their software company based on a contract we signed that was falsely presented. We were told we would have online gym sign up, management of our member charges and accurate information storage and billing. They have not followed through with any of this. In addition, they are unable to provide support for us when needed via the helpline, seemingly due to lack of staffing. Our gym has lost many members due to billing issues with Club Automation. Members have been charged inaccurate prices and the company replies that they have no idea why it’s happening. Members are also not charged at all. We’ve had to audit the entire member list multiple times and inaccurate billing continues. Additionally, we have lost hundreds of hours of our (gym owner) lives and our staff time trying to resolve software glitch issues with our member information storage, management, payroll and billing. We have respectfully requested to transfer our member management and billing software to another company that can provide us with what we need, and Club Automation is refusing this reasonable request. Buyer beware.

CA was purchased by Daxko and many unresolved problems after the transition.

Pluspunten:

We use online court reservations, resources management and POS. We have been a user since 2013 and have been very happy with the services up until late 2021.

Minpunten:

I did not like that our permissions have been changed substantially under the new [SENSITIVE CONTENT] and working on the third trouble ticket to hopefully get resolved. They keep closing the ticket saying resolved, but they must not test as the issues are still there. We cannot change a court reservation in the past. Building up a backlog of reservations adjustments and refunds that customers have been waiting for. Making us look sloppy to our customers.

Pretty Happy

Opmerkingen: No software does all things for all clubs and overall I am happy with our choice of Club Automation as it does many of the things we need.

Pluspunten:

Initially the customer service felt very personal and the process of switching from our old software was handled very well. I appreciate the regular updates to fix bugs and add features.

Minpunten:

After switching customer service reps multiple times through our 18 months we’ve lost the feel that our rep really knows and understands us. I was looking forward to the customizable reports but it’s not always intuitive which one you should start with to get the report you need.

Club Automation

Pluspunten:

I love the ease of use and the capability that we have to go paper free. We are able to track everything in the system from camp registration, programs, membership, personal training, etc. I love the visibility that we have to track and stay on top of all scheduling for our trainers and massage therapy staff.

Minpunten:

The only thing negative drawback about the software is that when you have multiple facilities on the software, you are only able to have one logo for all facilities and one address / name for all facilities, which makes it difficult for invoicing and contracts.

Pretty user interface but doesn't produce correct accounting or payroll information.

Pluspunten:

Very easy to use for front-line employees. Never had an issue with the server or any cloud-based functionality.

Minpunten:

If one actually looks into the reporting and numbers produced, tons of irregularities are found. Starting to question all the data produced and if anyone on their staff has an accounting background. Seems ever update triggers a chain reaction that produces incorrect payroll or reporting.

Club Automation

Opmerkingen: Club Automation has been a terrific partner with our facility. Their customer support is second to none, which is what led to our change from a previous software supplier, and their product is easy to use and member-friendly.

Pluspunten:

The functionality and ability to retrieve any information that you need.

Minpunten:

This is probably the result of working with another software system for years prior to switching to Club Automation, but some of their reports should be easier to extract.