--- description: Ontdek de plus- en minpunten van Yonyx en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Yonyx - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [Yonyx](/software/130406/agi-self-service) # Yonyx Canonical: https://www.capterra.nl/software/130406/agi-self-service Pagina: 1 / 12\ Volgende: [Volgende pagina](https://www.capterra.nl/software/130406/agi-self-service?page=2) > Beslissingsboomgestuurde interactieve handleidingen die op de meeste CRM-systemen kunnen worden aangesloten. Volg bedrijfsprocessen op een interactieve manier. > > Oordeel: score van **4.7/5** door 259 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Yonyx? Operationele teams die gebruikmaken van kennisgestuurde besluitondersteuningstoepassingen, technische ondersteuningsteams, klantenserviceteams, pre-sales, telemarketing, IT-helpdesk en servicedesk, technische schrijvers. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 259 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Yonyx - **Locatie**: Sunnyvale, VS - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Ondersteunde talen**: Arabisch, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hindi, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Portugees, Russisch, Spaans, Thai, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 210 meer ## Functies - Aanpasbare branding - Beheer van supporttickets - CRM - Callcenterbeheer - Catalog Management - Communicatie via meerdere kanalen - Contentbeheer - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Gegevensbeveiliging - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Kennisbankbeheer - Kennisbeheer - Leadkwalificatie - Prestatiemeetwaarden - Rapportage en analyse - Rapportage en statistieken - Rich Text Editor - Samenwerkingstools - Tekstbewerking - Third-Party Integrations - Toegangsopties/machtigingen - Tools voor gegevensanalyse - Voor meerdere talen - Workflowbeheer - Zelfserviceportal - Zoeken in gehele tekst ## Integraties (34 in totaal) - Dynamics 365 Customer Voice - Freshdesk - Google Chrome - Google Sheets - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Oracle B2C Service - Oracle CRM On Demand - Oracle Sales - Oracle Service - Peeklogic Salesforce – Jira Connector - Postman - Postman SMTP - Salesforce Education Cloud - Salesforce Einstein ... en 19 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) ## Categorie - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Online CRM-software](https://www.capterra.nl/directory/30072/online-crm/software) - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) - [Beslissingsondersteunende systemen](https://www.capterra.nl/directory/30544/decision-support/software) - [Customer support software](https://www.capterra.nl/directory/32315/customer-support/software) ## Alternatieven 1. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3487 reviews) 4. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Yonyx top notch" — 5.0/5 > **Nicole** | *26 november 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Once set up was finalized, user friendly for staff. One stop shop for all of our previous spreadsheets in one area. > > **Minpunten**: Very tedious to set up as expected, end result is great. Otherwise no other cons. Must stay organized to keep the profiles up to date. > > The interface is intuitive and customer service is excellent. User friendly and fabulous customer service. Yonyx is a reliable, user-friendly tool for anyone looking to streamline processes and utilize a decision tree for your every day needs. We are a healthcare company with many options for scheduling purposes. Yonyx is the right way to go. ----- ### "Development of Assessment Tool" — 5.0/5 > **Anna** | *22 april 2026* | Hoger onderwijs | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: \[sensitive content hidden\] has been a wonderful individual to work with. He helped create a decision tree scaffold that could handle an incredibly complicated process. His knowledge and skills have make it possible for us to create an assessment tool for students to use. He also was available for calls to problem solve anything I needed. As a community college, we are not prepared to purchase expensive program so Yonyx was the best choice. It was incredibly affordable and were wonderful when working through the state purchasing process. > > **Minpunten**: I did quite a lot of manual work to create the program. I understand that is it difficult to standardize a process that is so unique to each academic program, so some manual work was expected. It did take a few months to build everything out. ----- ### "Certified happy customer" — 5.0/5 > **Michael** | *28 augustus 2026* | Consumentengoederen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: This tool is the most versatile for implementing processes and adding structure to any application. I absolutely love the simple interface and the ability to preview my efforts as I go. > > **Minpunten**: When deleting information or nodes the warning box takes a second to appear. This causes me to hit Enter or click OK twice at times. > > I used Yonyx in my last company, and I brought it to my new company. This tool can be used in every aspect of the business where processes matter. The customer support is more than outstanding. Customer support takes the time to fully explain and truly educate you on best practices. I cannot say enough positive statements about using this tool. ----- ### "review" — 3.0/5 > **Victoria** | *14 september 2022* | Vastgoed | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: That it works most of the time on a daily basis > > **Minpunten**: That it isn't consistently working well. ----- ### "Simple, cost effective solutions to complex problems." — 5.0/5 > **John** | *27 november 2025* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: \[sensitive content hidden\] was a fantastic trainer, he made adapting to a new product very easy. He was available, responsive, and educational. The price of the product is very reasonable, especially with the integrations and language options present. The user interface is pretty simple, after one training I was able to build a vast majority of what I needed. As some one who hasn't used a tool like this before, I found that impressive. > > **Minpunten**: I liked everything about the product, my only recommendation is extremely minor. If you use lucid, you have the option of dragging your view using right click, that function would be useful when you're working in a large flow. > > I'd recommend this to other companies. Cost is appealing, function is great, training was readily available. I told \[sensitive content hidden\] I had a week to build something from nothing. His response was, "That's not a problem, let's get to work." Highly impressed with the company and product. ----- Pagina: 1 / 12\ Volgende: [Volgende pagina](https://www.capterra.nl/software/130406/agi-self-service?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/130406/agi-self-service) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens