Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Wat is Yonyx?

Yonyx is een cloudgebaseerd platform voor het maken van beslissingsboomgestuurde interactieve handleidingen die op de meeste CRM-systemen kunnen worden aangesloten. Yonyx-gidsen helpen gebruikers bedrijfsprocessen op een interactieve manier te volgen - of het nu gaat om probleemoplossing, klantenservice, telemarketing of self-service door klanten.

Yonyx helpt de kwaliteit en consistentie te verbeteren van de door een organisatie geleverde service - resulterend in verbeterde CSAT, lagere kosten en hogere omzet door beter klantenbehoud en snellere acquisitie.

Wie gebruikt Yonyx?

Operationele teams die gebruikmaken van kennisgestuurde besluitondersteuningstoepassingen, technische ondersteuningsteams, klantenserviceteams, pre-sales, telemarketing, IT-helpdesk en servicedesk, technische schrijvers.

Yonyx Software - 1
Yonyx Software - 2
Yonyx Software - 3

Twijfels over Yonyx? Vergelijk met een populair alternatief

Yonyx

Yonyx

4,7 (236)
US$ 100,00
maand
Gratis versie
Gratis proefversie
34
8
4,7 (236)
4,7 (236)
4,8 (236)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 14,00
maand
Gratis versie
Gratis proefversie
159
40
4,4 (2.152)
4,5 (2.152)
4,3 (2.152)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor Yonyx

Zoho Desk
Functies met hoogste score
Aanpasbare branding
CRM
Ticketbeheer
Zingtree
Functies met hoogste score
Prestatiemeetwaarden
Realtime analyse
Tools voor gegevensanalyse
Microsoft SharePoint
Functies met hoogste score
Bestanden delen
Documentbeheer
Samenwerkingstools
UJET
Functies met hoogste score
Callcenterbeheer
Controle van oproepen
Oproepen opnemen
Google Docs
Functies met hoogste score
Bestanden delen
Documenten genereren
Samenwerkingstools
Zendesk Suite
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer
Bitrix24
Functies met hoogste score
Bevestigingen/herinneringen
Klantendatabase
Marketingautomatisering
LiveAgent
Functies met hoogste score
Oproepen opnemen
Oproepregistratie
Proactief chatten
Vivantio
Functies met hoogste score
Beheer van supporttickets
Incidentenbeheer
Ticketbeheer

Reviews over Yonyx

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,7
Klantenservice
4,8
Functies
4,7
Prijs-kwaliteitverhouding
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
76%
4
22%
3
3%
Wes
Wes
Product Support Engineer
Geverifieerde LinkedIn-gebruiker
Machinebouw, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Providing Self-Service to our Dealer Network

5,0 8 jaar geleden

Opmerkingen: We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.

Pluspunten:

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Minpunten:

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Shubhashish
Sr. Dir.
Informatiediensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Must have side-arm to reduce variation across thousands of decisions

5,0 2 jaar geleden

Opmerkingen: The team is supportive and knowledgeable, they have always helped in times of need.

Pluspunten:

- Easy to setup and customize - User friendly authoring and change options - Standard reports are quickly available

Minpunten:

- Advanced reporting needed some customization work

Filipe
Co-Owner in Portugal
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Effective tool for managing, sharing and utilizing knowledge

4,0 6 dagen geleden Nieuw

Opmerkingen: Yonyx has facilitated real-time knowledge sharing. Has given the best experience in this sector.

Pluspunten:

In a world where information is abundant and knowledge is power, having the best knowledge software is a huge step. Enhancing existing strategies is made possible with Yonyx in the bid to achieving professionalism. I have used it in identification, capturing, evaluation and sharing knowledge and information assets which are key to better decisions. It is easy to work with and acts as a multidisciplinary platform.

Minpunten:

With AI technology, accuracy is improved and every insights generated has yielded good results. I cannot complain.

Victoria
CSR in VS
Vastgoed, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

review

3,0 2 jaar geleden

Pluspunten:

That it works most of the time on a daily basis

Minpunten:

That it isn't consistently working well.

Reactie Yonyx

2 jaar geleden

Dear Victoria We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.

Tonia
Vice President in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

One of the best business decisions we have made in 26 years!

5,0 4 maanden geleden

Opmerkingen: My onboarding with [sensitive content hidden] has been the best onboarding experience anyone could ask for, he is extremely knowledgeable, problem solver, patient and an excellent teacher!

Pluspunten:

We can be consistent in what should be said to our clients with customized decisions tree scripts. I can take my 21 year of experience and troubleshoot the problem with Yoynx decision trees to help our staff answers questions with out management. It can be customized for almost an application you can conceive. We will also be integrating with Striven software for smoother customer service experience.

Minpunten:

Just started using Yonyx non that I can see right now.