Helpt Nederlandse bedrijven al 15 jaar
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Wat is Yonyx?

Yonyx is een cloudgebaseerd platform voor het maken van beslissingsboomgestuurde interactieve handleidingen die op de meeste CRM-systemen kunnen worden aangesloten. Yonyx-gidsen helpen gebruikers bedrijfsprocessen op een interactieve manier te volgen - of het nu gaat om probleemoplossing, klantenservice, telemarketing of self-service door klanten.

Yonyx helpt de kwaliteit en consistentie te verbeteren van de door een organisatie geleverde service - resulterend in verbeterde CSAT, lagere kosten en hogere omzet door beter klantenbehoud en snellere acquisitie.

Wie gebruikt Yonyx?

Operationele teams die gebruikmaken van kennisgestuurde besluitondersteuningstoepassingen, technische ondersteuningsteams, klantenserviceteams, pre-sales, telemarketing, IT-helpdesk en servicedesk, technische schrijvers.

Yonyx Software - 1
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Twijfels over Yonyx? Vergelijk met een populair alternatief

Yonyx

Yonyx

4,7 (217)
Niet beschikbaar in jouw land
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
38
8
4,7 (217)
4,7 (217)
4,8 (217)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 14,00
maand
Gratis versie
Gratis proefversie
160
40
4,4 (2.087)
4,5 (2.087)
4,3 (2.087)

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Reviews over Yonyx

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,7
Klantenservice
4,8
Functies
4,7
Prijs-kwaliteitverhouding
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
77%
4
21%
3
2%
Wes
Wes
Product Support Engineer in
Geverifieerde LinkedIn-gebruiker
Machinebouw, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Providing Self-Service to our Dealer Network

5,0 7 jaar geleden

Opmerkingen: We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.

Pluspunten:

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Minpunten:

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Shubhashish
Sr. Dir. in
Informatiediensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Must have side-arm to reduce variation across thousands of decisions

5,0 2 jaar geleden

Opmerkingen: The team is supportive and knowledgeable, they have always helped in times of need.

Pluspunten:

- Easy to setup and customize - User friendly authoring and change options - Standard reports are quickly available

Minpunten:

- Advanced reporting needed some customization work

cynthia
csr in VS
Consumentendiensten, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

i love i t

5,0 2 maanden geleden Nieuw

Pluspunten:

its a life saver all the info i need right at my finger tips

Minpunten:

there really isn't anything I don't like about yonyx

Victoria
CSR in VS
Vastgoed, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

review

3,0 vorig jaar

Pluspunten:

That it works most of the time on a daily basis

Minpunten:

That it isn't consistently working well.

Reactie Yonyx

vorig jaar

Dear Victoria We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.

Eric
Software Developer in VS
Financiële dienstverlening, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

As a software developer

4,0 4 jaar geleden

Opmerkingen: I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.

Pluspunten:

Great API Documentation Very Easy To Use Very Easy To Train on Great Functionality

Minpunten:

The online dashboard Some of the training videos could use some refinement