Wie gebruikt deze software?

Boekingssysteem voor onafhankelijke woningen in de accommodatiesector. Zoals bed & breakfasts, hotels, motels, campings, blokhutten.

Gemiddelde scores

85 beoordelingen
  • In totaal 4.9/5
  • Gebruiksgemak 4.7/5
  • Klantenservice 4.9/5
  • Functies 4.8/5
  • Waar voor je geld 5/5

Productgegevens

Leveranciergegevens

  • ReservationKey
  • http://reservationkey.com
  • Opgericht in 2007

Over ReservationKey

ReservationKey zit boordevol functies en biedt toch de meest kosteneffectieve oplossing voor de accommodatiesector. Onder de gebruikers behoren bed & breakfasts, hotels, motels, lodges, campings en nog veel meer. Dit bedrijf biedt een gratis proefperiode van 30 dagen, gratis installatie, gratis maatwerk, met alle functies die beschikbaar zijn in concurrerende systemen, maar voor een veel lagere prijs. Groot genoeg om aan al je behoeften te voldoen, maar toch laagdrempelig genoeg dat je rechtstreeks met de eigenaar en oprichter van het bedrijf kunt samenwerken. Ondersteunt al meer dan 10 jaar lang duizenden klanten.

Functies van ReservationKey

  • CRM
  • Catering
  • Enkelvoudig vastgoed
  • GDS/OTA-integratie
  • Geïntegreerde boekhouding
  • Loyaliteitsprogramma
  • Marketingautomatisering
  • Meerdere panden
  • Onderhoudsbeheer
  • Online reserveren
  • Personeelsbeheer
  • Verkooppunt
  • Verlengd verblijf
  • Voor vakantieverhuur
  • Beheer van gastervaringen
  • Betalingen verwerken
  • Communicatie met gasten
  • Contactenbeheer
  • Eigenaarsverklaringen
  • Huishoudbeheer
  • Leads beheren
  • Leveranciersbeheer
  • Provisiebeheer
  • Reserveringenbeheer
  • Werkorderbeheer
  • CRM
  • Groepsreserveringen
  • Klantenondersteuning
  • Notities bij reserveringen
  • Promotiebeheer
  • Reserveren van activiteiten
  • Reservering door derden
  • Reserveringsbeheer voor kamers
  • Tariefbeheer

De nuttigste reviews van ReservationKey

many years of great experience

Beoordeeld op 25-4-2019
Reinhold M.
Co-owner, Manager
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: In our experience the integration with MyAllocator was one of the biggest achievements that the company did and it happened just in time for us, when it became unfortunately necessary to join OTA to keep bookings strong. The customer service of this company is simply outstanding. Whenever you have question, they get resolved via the "forum" , which seems to be a great way to communicate. In our memory we never needed a problem solved over the phone.

Pluspunten: We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business.

Minpunten: For us cons don't exist. Only this question seems to be a con since it is looking for more words.

I love Reservation Key!

Beoordeeld op 17-9-2019
Daryl ann K.
Host, Owner
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key?

Pluspunten: First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up.
On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service!
I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Minpunten: This software goes above and beyond my expectations. So grateful!

Great partner for our business

Beoordeeld op 14-6-2019
Pamela W.
President/owner
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We are a small, family-owned, unique property with a loyal clientele. I spent several years searching for reservation software. Nothing was a good match for us. We found ReservationKey through a guest whose daughter was an innkeeper. We have a loyal customer since 2012.

Pluspunten: As a former technology teacher, I appreciate representatives expertise with all the complexities when dealing with software and how to integrate with so many moving parts. He and his team are very customer friendly and responsive. representative is always open to new ideas and works hard to keep improving his software to meet customer’s needs and changes in the market.
ReservationKey is very customizable. It is easy to make large or small tweaks to one’s reservation page or pricing without having to pay a programmer. While this may seem like a little thing, one of our needs was the ability to mark a reservation as ‘Do Not Move.’ Our loyal customers request their favorite units and trust that we will not disappoint. This need confused other software vendors, while ReservationKey had an easy-to-use solution. I see representative working out similar solutions for other businesses’ unique needs.
ReservationKey has many add-ons. The list of reports is extensive and are extremely helpful when making business decisions. I find the User’s Forum useful, not only for the software but also for new business ideas. The software is easy to use and offers many built-in training tools for new staff.
I cannot imagine how difficult it would be to try to run our business without ReservationKey.

Minpunten: Not many. I struggle with some of the overall financial reports and find it easier to build what I need in Excel. However, that may be more a function of how I work rather than a problem with ReservationKey.

ReservationKey is a good value

Beoordeeld op 13-10-2018
Burney B.
owner
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
3/5
Gebruiksgemak
5/5
Functies en functionaliteit
4/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up.

Pluspunten: The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Minpunten: 1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic.
2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

Antwoord van de leverancier

van ReservationKey op 30-10-2018

It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review.

Best Bang for your Buck

Beoordeeld op 14-6-2019
Ron L.
President
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8
We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try.

Pluspunten: Easy to initially set up
Simple to use and menus make sense for the most part
Lots of capability for the money
Very cost effective when compared to other products/services
Integrates well and simply into our web site
Integrates with Tripadvisor so you don't need to use an OTA
Support is responsive when an issue has popped up
RK is constantly working on improvements and upgrades

Minpunten: There are a few reports which could be added or improved
The gift certificate function could be updated and provide more ability to customize

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