GorillaDesk

I am a very demanding client. I have been paperless since 1998! Gorilla Desk is almost perfect!

Opmerkingen: Streamlined my scheduling, work order and invoicing all into one package. Saving hours per week in otherwise redundant actions. Much better communications with my clients. Giving me better retention as well as recovering more past clients.

Pluspunten:

What I like most is the over all flow of the user interface. Especially in the mobile app. It is easy to navigate the service information. Sync's well with Google . Is good in both Android and iOS. The desktop ie browser is more powerful. Most of it's user interface is easy to navigate.

Minpunten:

Cons: Hmm, I really don't want this to come across as if I am not satisfied with GD over all. Because I am. The biggest issues are two. First, the mobile app cannot do as much as it should. It is adapting quickly. I am just impatient. The other is, no ability to fully work offline. There is some offline editing . Just some cannot be accessed without an internet connection. Being a mostly mobile product, means dead spots of coverage are common. Make the mobile app as powerful as the browser app? You will have a runaway hit. Give 100% offline access? Perfection. Even with these minor deficiencies? I cannot imagine life without Gorilla Desk. I highly recommend for the solo operator like myself to the regional multi branch.

Great software and excellent support

Opmerkingen: Great

Pluspunten:

Gorilla Desk is a great all round software package making scheduling techs, invoicing, receiving payment for services rendered and storing critical customer info easy to use. My techs can use their cell phones in the field to navigate to each location in need of service, make notes and complete reports for invoicing all at the touch of the cell app. And if we ever need customer support, Gorilla Desk is great to respond to our needs.

Minpunten:

Nothing...Love it all. Gorilla Desk has thought it all through and I can't think of any changes I would make.

Doesn’t work!

Opmerkingen: There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.

Pluspunten:

Nothing about this software works, it’s very cheap. I do not recommend it.

Minpunten:

Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.

Excellent value and ease of use.

Opmerkingen: I have a great experience working with [SENSITIVE CONTENT] and his team. [SENSITIVE CONTENT] is very helpful and patient. After a few days of working with the program, it really is a breeze navigating in it.

Pluspunten:

Features that are beneficial are ease of use, tech support, scheduling, estimates and work orders. The clean look of the program makes it easy to maneuver and work with. Offline mode is great for techs In hard to reach areas and allows them to keep working. Entering payments when they get back online or after returning to the office is a breeze.

Minpunten:

Not being able to see a email sent. ———-

GorillaDesk makes life easier !

Opmerkingen: My overall experience has been great ! I’m saving so much time on my end and it’s all because of GorillaDesk !

Pluspunten:

I love how simple it is to use. I feel you get a ton for the price. If you have multiple employees they will have no problem learning software. Customer service was awesome and they switched all my data so I didn’t have to do it. Love that !

Minpunten:

I would say making it easier to mark sent for multiple invoices at a time. Some clients like to receive 1 email for multiple properties so manually having to go back and mark as sent is a little time consuming.

Outstanding product

Opmerkingen: Outstanding. Even when my online help got sick and was unable to be available for the appointment, the lady that answered the phone was able to step right in on a moments notice. Great cross training.

Pluspunten:

Everything. So super user friendly. I am not that savvy with software and was able to not only implement it, but feel comfortable with it with only a few hours of online help. Everything is right there, not several clicks away. The mobile version has just about everything I need, especially as an owner operator.

Minpunten:

Not much really. If I was forced to put something, maybe make the tech signature needed to end an appointment. If that was an option, that would be great, as it is required on everything in the pest control industry. But that is really just a super minor issue that is really just more of something that would force someone forgetful like myself to check it off. But It has become habit to just do it.

Lifesaver

Opmerkingen: It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.

Pluspunten:

The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.

Minpunten:

The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.

Gorilla Desk is great!

Opmerkingen: Great! When we signed on, we knew that they were a new company and we would have the opportunity to help influence the development of the program features.

Pluspunten:

It is very intuitive and easy to use. It has all the features we need for our technicians in one place. They are able to perform all of their daily functions from the app.

Minpunten:

As the Office Manager, I wish it had more reporting functions and we could pick and choose what extra features we wanted, instead of upgrading completely to pro. But I would not sacrifice my techs ease of use and functionality for my reporting.

Best pest control services software

Opmerkingen: Have used a lot of different software. I would not go back to the others. Gorilladesk gives me what I want and is constantly upgraded with new features to keep up with charges in the market.

Pluspunten:

App on homes for mobile use, all features available on desktop, videos to help you developed you understanding of all features that software can perform. Upgrades done at no additional cost

Minpunten:

Network can get slow sometimes. Not all features are available for basic pricing structure. Drawing functionality of WDO reports needs improved

Gorilla Desk is awesome

Opmerkingen: What a wonderful company to work with. They seem really interested in your success. That’s really important to me.

Pluspunten:

The ease of customization for my company was a big factor. The mobile functions like adding documents is really easy. The cost and help getting started was great.

Minpunten:

Nothing yet. Everything I hated about our last system, they have fixed.

Works great

Opmerkingen: Good customer service is really good if you need help they’re quick to respond

Pluspunten:

Very easy to use. Mobile app works well.

Minpunten:

Doesn’t have all the expense features needed

software

Opmerkingen: Great so far

Pluspunten:

scheduling. billing and route optimizer. Ease of use and customer support

Minpunten:

difficulty moving jobs to later in the month

Great customer service, easy to understand software system

Pluspunten:

Gorilla desk is very user friendly for both the office and the techs in the field.

Minpunten:

So far we like everything GD offers! In the office I do like the layout of the current version vs the Beta version though.

Meets all of the greatest software needs of our company and super easy to learn

Opmerkingen: Before using Gorilla Desk, I was using QuickBooks and Google calendar combined to handle our billing and scheduling. Now those two functions are combined in Gorilla Desk and the program actually makes BOTH easier! It also allowed a way for our technician to sign in and mark his own jobs complete and leave comments on customer accounts, which has been so helpful. The learning curve is quick and the customer service is on point. This software was an administrative godsend for us.

Pluspunten:

The quick learning curve, the ease of billing customers, and the super responsive customer service. We heard from others and experienced for ourselves that this software is extremely user-friendly. Our new technician had one 40-minute training session and was able to start using it the same day. And while it takes a bit of time to set up each individual customer profile, once it is complete, it is sooooo easy to do my billing! It allows you to set up an invoice template that you use every time and then can send or charge card on file with the click of a button. Billing used to take me about 30 minutes per day (using QuickBooks) and now takes about 3 minutes. Lastly, any time I've ever had a question about how to use an aspect of the software, the response from customer service has been super fast and friendly.

Minpunten:

The look of the invoices. I previously used QuickBooks & Google calendar for billing & scheduling and while I find Gorilla Desk to be easier and more user-friendly on just about every level, the one thing that QuickBooks has over them (in my opinion) is the format and appearance of the invoices. The Gorilla Desk invoices are just not as clean and polished looking as I would like and they are not quite as easy to read. They did offer us the opportunity to upgrade the appearance of our invoices at one point, but it was going to cost extra money and I just didn't want to pay more on top of what we already pay for the software, which is more than QuickBooks. I kinda feel like great-looking invoices should just be part of the deal. But given that the other features of the program have been so much better than anything we've had previously, I was willing to make the trade off for slightly less appealing invoices.

Hands down the best program Ive used.

Opmerkingen: Quick Payments*
Easy to us software*
Great customer Service*
Very personable and professional*
Faster routing/ Job tracking*
Not to often when a company brags about how simple and user friendly their program is are they telling the truth and not misleading their services. With GorillaDesk in just a few days of the Free Trial. I knew this was the future to my business. [SENSITIVE CONTENT HIDDEN] truly has nailed this one right on the head. His staff is absolutely a blessing and so informed on the product. Keep up the great work and I look forward to growing with you guys.

Pluspunten:

Very reasonable on the operating price, the functionality of this program is so simple. I could teach my 15 year old son to operate a business using this! GorillaDesk simply makes life easy and stress free running a business. No more chasing paperwork and customers via mail. The simple email and or text reminders and payment options is wonderful. Used to take me 2-4 weeks to get paid for my out of town accounts and recently im seeing payments the same day! As a small business this is huge! I can go on and on all day about the things I like, all I have to say is Real Green systems, Pest pac and the others I have used. I will never go back. This is the cats meow!!!! Great job GorillaDesk..... Oh did I mention the FAST response from customer service, I pocket dialed Gorilla desk and wouldn't you know it, they called me back just to see if there was something I needed because they seen I had to try call... If that isn't A+ service! THANK YOU!!!!

Minpunten:

Im yet to find anything. Gorilla Desk Simply makes life easy.

LOVE, LOVE, LOVE GorillaDesk

Pluspunten:

-Easy to use and teach to use -Customer Support is Awesome! Easy to message them through the system or email them. -Constant updating and adding many new functions and options at customers request -Mobil app is easy to use and lessons the chances of information getting lost between tech and office. -Mobile documents, less chances of missing paperwork from field -Texting and emailing appointment notifications with clients, our clients love this even the older ones. We thought a lot of our clients would not like this function, but they love it and they love the fact that they can message us through the system and they do not have to call us on the phone -Online storage of Credit Cards and the option for Clients to pay their bill with the Online Bill Pay option

Minpunten:

-Would like an option to email directly from GD and have the email stored in the system notes -Would like top notes for each location under a client, at this time there is one main top note and it shows up on all locations under a client. -Would like to lock appointment slots and have National Holidays show up on the Calendar -Able to make adjustments to Time Off vs. deleting and reentering it. -Client No Show Button (like the Reschedule) , we like to keep track of this.

best software I could find for wildlife control

Opmerkingen: Calendar, customer CRM and invoicing.

Pluspunten:

Works on multiple devices, excellent calendar and scheduling. My favorite thing over the last two years has been the customer service. I understand the company has grown, but it used to be that the owner would answer my call with my first name, Ive bragged about it others. Now its a receptionist, but still great service.

Minpunten:

Need work orders! I have requested this several times over the last 12 months or so. I make a dummy invoice on visits for my weekly customers, then add the info from those invoices to a "master invoice". This is a waste of time. I want a work order for each calendar event, then it adds to automatically to a billable invoice. I would also like an option to see emails that have been sent out, this effects multiple situations, ie. 1. customer claims email was never recieved (They get caught in filters alot), 2. I used to tell customers information or ask questions by email but when they respond, I only see what they write back, not my original text; so I always send info/questions from my email program instead.

It's easily the single most important investment I made in my new small business!

Opmerkingen: Again, too many to list but I would say that primarily, it put me in the same league as the big boys from day one as far as from a total professional standpoint. Also it allows a small business like mine to do the work of an office staff automatically and efficiantly.

Pluspunten:

Wow, where do I start? Fast and friendly customer support for starters. Value for the money. They keep adding new features which make an owner operator like me, appear to the customer, as sophisticated as the bigger companies! There's a ton more I can list but suffice it to say, I recommend this to anyone I know who has not only a pest control business, but any business with recurring customers. Keep up the excellent work GorillaDesk! I look forward to growing with you!

Minpunten:

Are you kidding? I Love GorillaDesk!!! I literally cannot find one thing I don't like about it. If I had to nit pick, I would say that I'd love to see a weather widget incorporated on the calendar. But again that's not even a complaint.

Easy to use computer program

Opmerkingen: Keeping trackof all ongoing work is a breeze with this program.
Keeps record of past years.

Pluspunten:

How easy it is to learn how to use. The billing will keep track of how many days a invoice has been billed I like the auto generated email for billing overdue invoices. Customer service is always willing and able to help.

Minpunten:

the only thing I have had trouble with is when a job is marked complete, you are unable to go back and add to the invoicing. We have accidently pushed the complete button and been unable to undo this.

Great program to keep owners organizers. Has gotten much better these past few months

Pluspunten:

Better than paper Always improving with new features and great support team. Will become a strong competitor one day.

Minpunten:

Still very limiting with some features compared to competitors, app can glitch after a new update. Can get expensive quickly.

Great Software! Great Company! Easy to Use! In a Good Price Range!

Opmerkingen: It gave me and my wife more time back by sheduling and billing almost automatically

Pluspunten:

Ease of Use easy setup and automatic appointment setting and reminder. Great customer service love it.

Minpunten:

I don't love the part that something's are not easy to find but customer service is always there to help. And I wash the billing for separate services all came out at once and not on separate days

The best Pest Control Software for a Solo Operator

Opmerkingen: GorillaDesk has been my one stop shop for my pest control business software. Scheduling, billing, email, and texting of my customers has been easy and cost effective.

Pluspunten:

Super user friendly, easy to set up and use. The phone app worked great and gave me most of the functionality of the desktop version.

Minpunten:

Still growing and developing. Not fully fleshed out like some of the other software options. I can't easily set a separate initial price with a regular price for my services. Training is ok, but not as robust as I would like.

10 out of 10 hands down

Opmerkingen: Again, this is just one of the easiest software's to adapt to and we love it. We are solving many issues we had with our previous crm, it was a nightmare

Pluspunten:

Ease of use, simplicity, yet full of data. It is one of the easiest things to learn to use, train others to use, and very client-friendly.

Minpunten:

I would say I am looking for an advanced feature one day in the future that will allow clients to reschedule their own appts to a time block that is available - but based on location.

Great software

Opmerkingen: Have tried different scheduling software and this is by far the best. It’s built-in to grow with you as your company grows, it’s affordable, it’s easy to edit services and prices, it’s cloud based, the mobile app is amazing and easy, supports credit card payments, and easily integrates with Quickbooks

Pluspunten:

Love the customer service. They are very responsive. Also love they are constantly updating the program based on customer feedback.

Minpunten:

Nothing to complain about. Every issue I have they quickly correct.

Great Software

Opmerkingen: Great

Pluspunten:

Great software, easy to use, process payments and manage my customer base both from the mobile app when I am out in the field to at my computer.

Minpunten:

I wish there was more reporting on my active services to see my companies overall book value