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Wat is AIM?

AIM biedt retailers niet alleen een manier om voorraad, klanten en verkopen te beheren, maar biedt ook volledig geïntegreerde add-on modules zoals crediteuren en grootboek, inkooporders, reparatie en onderhoud, les-/afspraakplanning en facturering, kortetermijnverhuur, huur- en verkoopcontracten, contactbeheer en e-mailcapaciteiten. Bouw je eigen aangepaste software-oplossing voor detailhandelaren door toe te voegen wat je nodig hebt. AIM integreert met Active-e om een complete e-commerce-oplossing voor detailhandelaren te bieden.

Wie gebruikt AIM?

AIMsi is te vinden in winkels in de VS en Canada, waaronder muziekinstrumenten- en apparatenwinkels, fietsen en sport, stofzuigen en naaien, drank, hobbies, golf, wapens, wederverkoop, consignatie en meer.

AIM Software - 1
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Twijfels over AIM? Vergelijk met een populair alternatief

AIM

AIM

4,1 (200)
US$ 995,00
eenmalig
Gratis versie
Gratis proefversie
42
Geen integraties gevonden
3,6 (200)
4,0 (200)
4,2 (200)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 199,00
maand
Gratis versie
Gratis proefversie
215
7
4,3 (20.214)
4,3 (20.214)
4,1 (20.214)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over AIM

Gemiddelde score

In totaal
4,1
Gebruiksgemak
3,6
Klantenservice
4,2
Functies
4,2
Prijs-kwaliteitverhouding
4,0

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Consumentendiensten
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Its really easy to make reports which is good for this type of software

5,0 6 jaar geleden

Pluspunten:

I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.

Minpunten:

I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.

Mitch
Manager in VS
Muziek, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

Small shop with multiple needs

5,0 2 jaar geleden

Opmerkingen: Overall the POS has helped us make large improvements to how we do bussines. In many small ways the software is inflexable and since we have an owner with a CPA he has noted that the accounting side of the software is not as intuitive as others like quickbooks. As we get more familiar with it things are making more sense but the learning curve for the accounting reports is steeper than expected.

Pluspunten:

Customizing the menu system makes it easy to help new users get familiar.

Minpunten:

The bugs that we do have often leave issues that take time to find or resolve after the initial issue is corrected.

Aaron
Owner/Manager in
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

It's a shame - good ideas, bad execution.

1,0 7 jaar geleden

Opmerkingen: There are a lot of good ideas in this software, but things like a staff that's not on the same page, and a long-awaited refresh of their base tech keep AIMsi a frustrating software package. We stay because our lesson program is to big to be handled by any other solutions we looked at, but I would advise others to hold off until their promised rebuild is released.

Pluspunten:

Lesson management is good. Inventory management and sales are serviceable.

Minpunten:

Built on outdated technology, which means the system will get slower and more bloated as your business grows. Simple ancillaries (like date lookup) require Googling to find outdated Microsoft files when you replace computers, and support won't have those files available. E-commerce is excruciatingly complex to execute; why must it be this complicated when options like Squarespace and Shopify exist? They don't require the user to learn XML to take full advantage of their features. The PO system is convoluted, the workflow makes no sense. Inventory management could stand to lose some processes to speed things up and make it more understandable. Reporting doesn't make much sense, either. But the most frustrating part for us has been the staff. Calling support is rarely a good experience; it often sounded like someone was paging through a manual to find a solution. Recently, I found out why: support is tiered, and we are on the lowest tier. I've been using this software for 5 years, and no one at TriTech offered us an upgrade. Online help files don't offer much more in the way of assistance. Navigation is clunky, and entries are often incomplete or outdated. We've also experienced the classic "sales promises features that developers say can't be done" routine. The most recent involved running their product on a Windows tablet - sales said it could be done, but later, support said it was only possible using Remote Desktop Protocol (a thing I wish I knew before I purchased the Windows tablet & an additional license). More than once, I've been scolded by sales for "not understanding how [their] software works." They require you to buy gift cards & hardware through them, at a substantial markup. I'm getting frustrated just thinking about this stuff...

Holly
Owner/Operator in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Pleased!

5,0 3 jaar geleden

Opmerkingen: Overall we are very happy with AIM for our business. The tech support is awesome! They are always ready to help and super friendly. I love that they can remote in and show us what to do.

Pluspunten:

We have been using the contract module side of AIM for our instrument rental contracts to keep track of monthly payments since the beginning of our business in 2004. We pulled away for a brief stint to try another company and it was a disaster. The instrument rental contracts are the bread and butter of our business. If it fails, we fail. If the customer doesn't feel like they can trust us with their personal info because the system fails, we fail. It's a reflection on us. We came back to AIM in 2019 and went all in with the full point of sale system and we've never looked back. We highly recommend AIM.

Minpunten:

We do wish that there weren't so many steps to follow. Seems like there is a huge learning curve to this program. Once you live it and breath it like it do it's one thing. But my employees tend to make mistakes often because they miss a step. And for example: having to get out of one frame and into another one for the same customer with a different question about their account is sometimes frustrating. Also. I really wish that an email went out immediately to my rental contract customers on autopay when their card is declined. The ability is there, as they receive an email immediately when the payment goes through, but not when it declines. This would help our collection dept out tremendously if this option was implemented.

Kellie
Office Manager in VS
Sportartikelen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

Product Review

5,0 2 jaar geleden

Opmerkingen: My overall experience has been great. From the beginning the help to set this program up for our needs was challenging but very successful. Josh, our salesman has been nothing but helpful and informative and always replys quickly and is always checking in. That is very important to us, someone who takes the time to email every so often to check in and make sure everything is going well. If we have a question he always responds quickly.

Pluspunten:

The more we use the software the more we learn and love the product. We use this software everyday runnig reports, for our POS, inventory, and much more. We love the button feature to make everyday use easy.

Minpunten:

I find that it is hard to find a credit card company that is compliant with AIM.