Wie gebruikt deze software?
De toepassingen van bpm'online zijn sterk aanpasbaar en gebruiksvriendelijk, en ze kunnen bedrijven van elke omvang en uit elke sector helpen om klantgerichte processen te beheren en een geweldige klantervaring te leveren.
Gemiddelde scores72 beoordelingen
- In totaal 4.8/5
- Gebruiksgemak 4.8/5
- Klantenservice 4.8/5
- Functies 4.7/5
- Waar voor je geld 4.8/5
- Beginprijs US$ 25,00/maand
- Gratis versie Nee
- Gratis proef Ja
Geïnstalleerd - Mac
Cloud, SaaS, Web
Geïnstalleerd - Windows
Mobiel - iOS native
Mobiel - Android native
24/7 (contact met medewerker)
- Opgericht in 2002
Over CRM Creatio
Bpm'online CRM is een unieke synergie van een geïntegreerd CRM en intelligent BPM-platform, dat de onderlinge lijnen tussen marketing, verkoop en klantenservice verbindt. Middelgrote en grote organisaties kunnen nu op een efficiënte manier het volledige klantentraject beheren, van lead naar bestelling tot het doorlopend onderhoud van accounts. Bpm'online is alom erkend door belangrijke industrieanalisten, waaronder Gartner, Forrester, Nucleus Research, Ovum, ISM en heeft meerdere prestigieuze prijzen ontvangen.
Functies van CRM Creatio
- Documenten opslaan
- Integratie van marketingautomatisering
- Integratie van sociale media
- Interne chatintegratie
- Mobiele toegang
- Offertes en voorstellen
- Bronnen bijhouden
- Interactie bijhouden
- Lead nurturing
- Leads vastleggen
- Tools voor exploratie
- Analyse van klantenservices
- Catalogiseren / categoriseren
- Controle van antwoorden via e-mail
- Klantenondersteuning bijhouden
- Live chatten
- Beheer van externe verkoop
- Beheer van oproepen
- Leads beheren
- Referenties bijhouden
- Voorstellen genereren
De nuttigste reviews van CRM Creatio
Beoordeeld op 31-10-2016
Great CRM running over a nice business process tool
Main advantages for BPMOnline:
1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work.
2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy.
3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast.
Some areas that requires improvements:
1) Integration to third party tools. There are certain integrations that come with the tool like email and phone systems. But others like legacy system or very particular solutions, requires development that can be difficult (not impossible). The lack of existing solutions in the market (free or paid) force you to develop those integrations.
2) Changes are easy to do, but they normally requires compilation. This can take some time, and if it's executed incorrectly, you can affect your instance.
3) The security is very detailed and can be aligned to every model. But, some changes applies just to new records, not to historical information. This can require customizations to work properly.
4) Analytics tool is simple to use and powerful, but it still require some additional features, like calculated variables and export.
Beoordeeld op 29-6-2017
Powerful CRM that streamlines the processes in the company
Working as a marketing manager in the big company, which has several offices all over the world, I can see the importance for us to effectively coordinate the teamwork and develop a unified approach to our customers. Bpm’online helped us to automate our core processes and align marketing, sales and service on a single platform.
Our sales team is happy with the system, especially with lead management, opportunity management, field sales management and sales forecasting features. With bpm’online, they are able to manage end-to-end sales cycle and communication with the customers via multiple channels. Our service team outlines the problem management feature, as it allows unifying similar cases into a problem, assigning agents to resolve it. Moreover, customer support managers can track the agents’ performance in terms of problem resolution efficiency. As a marketing manager, I really enjoyed the website behavior tracking function. With the help of bpm’online marketing, all the information on the pages visited by a client and the time spent on each page is sent to the system. Thus, it enables to understand the needs of a prospect better, track the most effective lead generation channels and launch trigger campaigns based on lead’s preferences. By the way, it is so easy to create a campaign now with the intuitive campaign designer and then monitor its efficiency. What is more, with bpm’online, we automated our routine tasks, and now we are fully concentrated on the important issues.
Minpunten: Working with bpm’online during quite a long period of time I have not noticed any essential drawbacks which I can mention.
Beoordeeld op 22-9-2016
CRM that meets your business needs
Opmerkingen: The bpm’online tools with omnichannel capabilities improved the communication not only with our clients but also within each team and department of our company. Our team had access to all emails, calls, notifications and could track client communications efficiently. It synchronized the work of our marketing, sales and services departments creating a single business environment.
There are many things that we like about the bpm’online system. Firstly, availability of advanced tools for omnichannel communications. It ensures effective and direct communication with our clients and we also benefit from always having up-to-date data about all our clients and their preferences.
We liked the easy customization and user-friendly interface. The scalability and security of our data was also important.
Working with the customer support team during the implementation was pleasant as they demonstrated strong technical expertise and understanding of our organizational needs.
Minpunten: The eco-system is not as large as some of the other big vendors have. At the same time, we got a more personalized approach from bpm’online.
Beoordeeld op 19-6-2017
Pluspunten: The prompt response from the sales team and the willingness to answer my questions. Many vendors just ignore your questions.
Minpunten: I had a very specific needs related to users having an online calendar to schedule call back support. I was clear with BPM staff prior to the call and accepted the call because they believed they had a solution. On the call they listened to my needs again and then took me through a boilerplate pitch. They were going to investigate their ability to deliver and even offered to build a mock up to show me. That call as the last time I heard from them. I reached back out and heard nothing. Not even a simple we looked into your need and we are unable to provide the support you desire. I came away believing they will say anything just to get you on a call for their pitch. Where are we going? Salesforce with Timetrade as a plugin
Beoordeeld op 13-8-2019
bpm'online CRM with business process managment is right for SMB market
Opmerkingen: Their CRM system and bpm'online business as a whole, has a wealth of helpful tools within the product but also an extensive academy, community and market place that is updated with new insights to accelerate my business.
Pluspunten: The user interface and organization of the whole system to personalize/customize instead of different tools for sales, marketing, customer service, and operations. All leading to the ability to accelerate business transformation.
Minpunten: Reporting generation tools although the analytical dashboards and folders with data export cover most business needs.