---
description: Ontdek de plus- en minpunten van LeadDesk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: LeadDesk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Inside sales software](/directory/30680/inside-sales/software) > [LeadDesk](/software/130134/leaddesk)

# LeadDesk

Canonical: https://www.capterra.nl/software/130134/leaddesk

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Volgende: [Volgende pagina](https://www.capterra.nl/software/130134/leaddesk?page=2)

> LeadDesk is cloudgebaseerde contactcenter software voor grote verkoopvolumes en klantenservice. Klanten variëren van MKB's tot grote ondernemingen.
> 
> Oordeel: score van **4.8/5** door 13 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt LeadDesk?

LeadDesk is ontwikkeld voor contactcenters die een groot aantal klantcontacten afhandelen bij in/uitgaande verkoop of klantenservice. Het is bedoeld voor bedrijven van 1-2 agenten tot grootschalige ondernemingen.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.8/5** | 13 Reviews |
| Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews |
| Functies | 4.5/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: LeadDesk
- **Locatie**: Helsinki, Finland
- **Opgericht**: 2010

## Commerciële context

- **Beginprijs**: € 99,00
- **Prijsmodel**:  (Gratis proef)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Deens, Duits, Engels, Fins, Frans, Nederlands, Noors, Spaans, Zweeds
- **Beschikbare landen**: Denemarken, Duitsland, Finland, Frankrijk, Nederland, Noorwegen, Spanje, Zweden

## Functies

- Alerts/Escalation
- Automated Attendant
- Automatic call distribution (ACD)
- Automatisch nummers kiezen
- Automatische nummerkiezer
- Beller-ID
- Bellijstbeheer
- Bestandsoverdracht
- CRM
- Call screening
- Callcenterbeheer
- Campagnebeheer
- Chatbot
- Communicatie via meerdere kanalen
- Compliancebeheer
- Dashboard
- Door gebeurtenissen geactiveerde acties
- E-mailbeheer
- Enquêtes en feedback
- Geautomatiseerde routing
- Gegevensbeveiliging
- Inboxbeheer
- Invoer via telefoontoetsen
- Kennisbankbeheer
- Klantgeschiedenis
- Kwaliteitsbeheer
- Lijstbeheer
- Live chatten
- Meerdere scripts
- Opnemen
- Oproepen bijhouden
- Oproepen rapporteren
- Oproepen routeren
- Oproepregistratie
- Oproepscripts
- PBX
- Personeelsbeheer
- Planning voor terugbellen
- Predictief kiezen
- Prestatiebeheer
- Rapportage en analyse
- SIP-trunking
- Tekst naar spraak
- Telefoongesprekken transcriberen
- Third-Party Integrations
- VoIP
- Voicemail
- Vooraf opgenomen berichten
- Wachtrijbeheer
- Workflowbeheer

... en 15 meer functies

## Integraties (11 in totaal)

- Giosg
- Google Analytics 360
- Microsoft Power Automate
- Microsoft Power BI
- Mobile Payment Software
- Pipedrive
- Plecto
- SalesScreen
- Salesforce Sales Cloud
- Surfly
- Zendesk Suite

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Inside sales software](https://www.capterra.nl/directory/30680/inside-sales/software)

## Gerelateerde categorieën

- [Inside sales software](https://www.capterra.nl/directory/30680/inside-sales/software)
- [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software)
- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)
- [Telefonie software](https://www.capterra.nl/directory/30084/telephony/software)
- [IVR-software](https://www.capterra.nl/directory/30231/ivr/software)

## Alternatieven

1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1755 reviews)
2. [DialedIn CCaaS](https://www.capterra.nl/software/29589/callcenternow) — 4.8/5 (315 reviews)
3. [Nextiva](https://www.capterra.nl/software/175788/nextiva) — 4.6/5 (915 reviews)
4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews)
5. [CallHippo](https://www.capterra.nl/software/159578/callhippo) — 4.4/5 (675 reviews)

## Reviews

### "My LeadDesk way" — 5.0/5

> **Stella** | *16 oktober 2024* | Management non-profit organisaties | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Fast accessibility. Soft layout with easy-to-look-at features.
> 
> **Minpunten**: No real good way to treat me returning to customers, and to notify me about it.
> 
> I am very happy to use it\! I use it every working day.

-----

### "Buen programa" — 5.0/5

> **Fernando** | *2 oktober 2024* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Es un programa muy útil, eficaz y normalmente funciona rápido
> 
> **Minpunten**: Por lo general funciona bien aunque a veces ha fallado interrumpiendo llamadas
> 
> No lo he usado mucho tiempo, pero he tenido una buena experiencia

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### "Call Center solution" — 4.0/5

> **Markus** | *11 december 2019* | Medische apparatuur | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: It´s easy to use, especially the address import
> 
> **Minpunten**: Nothing, everything works fine. Even the support is working
> 
> Our team contacts physiotherapists and tries to schedule a meeting for our salesman

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### "Simple, fast and great functionalty" — 5.0/5

> **Geverifieerde reviewer** | *13 november 2019* | Human Resources | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.
> 
> **Minpunten**: I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.
> 
> My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

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### "Jere Jarvi" — 5.0/5

> **Jere** | *8 december 2023* | Telecommunicatie | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use.
> 
> **Minpunten**: callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere
> 
> overall experience is 9/10 look the cons section for info

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Pagina: 1 / 2\
Volgende: [Volgende pagina](https://www.capterra.nl/software/130134/leaddesk?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/130134/leaddesk)

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