LearnUpon

Wonderful product and customer service

Opmerkingen: We have a LOT of users that access our certification courses in LearnUpon. Some days we have over 1000 users logging in. This was a big undertaking for our company to switch our LMS provider. To be honest, the implementation and subsequent usage of LearnUpon could not have gone smoother due to the customer service response and the step by step collaboration they provided for us. This was a very seamless and efficient experience for USA Football.

Pluspunten:

The best part of this software is the customer service. I have used several LMS products in my career and, while LearnUpon is very user friendly and has many helpful options, the learning curve for implementation and use was made very easy with the customer support team.

Minpunten:

The parts that were least likable about this software was perhaps the limited ability to change default settings. However, it appears that LearnUpon has taken this into account and are now working on some updates to the software that better align with our needs.

Overwogen alternatieven: Docebo en Thinkific

Redenen om voor LearnUpon te kiezen: To bring the operation of coach education more in-house and therefore, more efficient and effective for USA Football to utilize.

Redenen om over te stappen op LearnUpon: Their sales presentation was terrific. We felt they were much better prepared than the other companies and

Admin-Friendly Platform with Great Customer Support

Opmerkingen: With a tight timeline to move off of our previous platform, we found the LearnUpon team to be extremely accommodating. Our onboarding & implementation specialist went above and beyond to dedicate additional training and support hours for our team, and helped us get up-and-running on the platform in record time. Their technical support team is extremely responsive and helpful, as is our dedicated CSM. While the platform itself may not be the most robust in the LMS space, I find their UI to be very clean, easy to navigate, and has all of the standard functionality that any good LMS should. This is a great platform for L&D professionals that are just getting started with an e-learning training program, and/or platform Admins that don't want to get bogged down with regular backend LMS maintenance.

Pluspunten:

The LearnUpon platform is very easy to get started on; we had a quick turnaround to make from our previous vendor platform, and were able to get up-and-running in less than three weeks. Their multi-portal capabilities have made it fairly easy to manage our customer, employee, and partner training programs on one platform, while still being able to create unique learning experiences for our three audiences. Their Salesforce integration allows for automated user management (which is especially value to smaller enablement teams like ours), and has given us the ability to create fairly robust Salesforce reports and dashboards based on learner activity. Customer support is, by far, one of the biggest advantages to working with LearnUpon. We've had a fantastic sales and onboarding experience, and their CSM and their technical support teams are extremely responsive and thorough. The UI itself is very clean and modern, and I find it to be fairly user-friendly from a learner perspective.

Minpunten:

The capabilities of "Manager"-level users (a permission set that sits between and Admin and a Learner) are a bit limited. The learning path user experience is not the best, but is something that is on their product roadmap to improve. Not necessarily a drawback for us, but the platform UI is not customizable beyond branding and colors, and some additional settings that can be toggled on and off (like gamification, for example), so if you're looking for a platform that is highly customizable, this probably isn't a good fit for you.

LearnUpon Customer Experience

Opmerkingen: Good software, but too expensive for our business

Pluspunten:

It is fairly easy to brand and has lots of sensible tools for engaging with your client base

Minpunten:

I needed to be talked through a lot of the tools. The online help & support is okay, but quite difficult to understand

Over ten years

Opmerkingen: I have been using LearnUpon for over ten years, first for the nations largest machine trades association and then as my own LMS provider. This group will not let you down if you are looking for a great educational platform/ LMS

Pluspunten:

Ease of use and customer support as well as cost / value for all the features

Minpunten:

I found no cons with LearnUpon.. the entire LMS experience is wonderful

Overwogen alternatieven: CANVAS, Moodle en Blackboard Learn

Fantastic support and great solution for corporate learning

Opmerkingen: Over the years I have been a very demanding customer and an ill tempered one at that when I was stressed out about things not at all related to the learning management system. Every time I was grumpy the support guys and gals were supportive and patient with me and focused on helping me in whatever query I had. I built my business with Learnupon as its backbone and never regret the decision. I am proud to be one of their first 100 customers and delighted to see them with over 1000 now. I celebrated my first big contract with a bottle of champagne with the Learnupon Staff in their headquarters, was invited to a customer appreciation evening with canapés when they moved to bigger premises, and they sent my wife flowers on the birth of our daughter... what more can I say? They are integral to my business now and I deeply appreciate the ongoing support and product developments which make the system bigger and better every year. Thanks Learnupon.com and keep up the great work!

Pluspunten:

I found the LMS to be very user friendly and very importantly whenever I had an issue of a problem doing something, or as was more likely the case, whenever I screwed something up, the Learnupon support were there to save the day and provide a solution.

Minpunten:

At the start (I am with them over 5 years now) I didn't like the e-commerce side but it was significantly improved over time and most importantly, an integration was created to work with Shopify and Zapier which has really transformed my business.

Overwogen alternatieven: Totara Learn, Moodle, ATutor, Articulate 360, Docebo, TalentLMS en SAP Litmos

Redenen om voor LearnUpon te kiezen: At the time I was using a hosted version of docebo and they went into the cloud LMS business but when I compared the systems at the time I felt Learnupon offered a less complicated user experience for my learners. UX is key when on-boarding students and I still believe the experience with Learnupon.com is the best for my students.

Overgestapt van: Docebo

Redenen om over te stappen op LearnUpon: I chose Learnupon.com because I found them to have the best customer service and easiest implementation for my online academy. It has been a solution that has grown with my business from 50 users to now almost 5000 users a year and the relationship has been supportive and encouraging all the way.