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Wat is Synchroteam?
Beheer mobiele werkkrachten op efficiënte wijze, vereenvoudig je bedrijfsprocessen en optimaliseer de kosten met Synchroteam-software voor buitendienstbeheer.
Synchroteam biedt tracering, planning, dispatch, kalender, taakbeheer, rapportage, CRM, facturering en kaarten. Cloudgebaseerde SaaS met mobiele iOS- en Android-apps. Integreert met Quickbooks, Salesforce en Zoho.
Creëer binnen 1 minuut je gratis proefversie en zorg dat je goed georganiseerd bent met deze betaalbare, krachtige en aanpasbare oplossing voor de buitendienst. Live ondersteuning.
Wie gebruikt Synchroteam?
Synchroteam-software voor buitendienstbeheer is ideaal voor het MKB, middelgrote bedrijven en ondernemingen op het gebied van HVAC, elektrotechniek, inspectie, ongediertebestrijding, sanitair, onderhoud, planning, en beveiliging.
Waar kan Synchroteam worden geïmplementeerd?
Over de leverancier
- Synchroteam
- Opgericht in 2000
Ondersteuning voor Synchroteam
- Telefonische ondersteuning
- Chatten
Beschikbaar in deze landen
Amerikaanse Maagdeneilanden, Andorra, Argentinië, Australië, Bahama’s en nog 85 andere
prijzen van Synchroteam
Beginprijs:
- Ja, heeft een gratis proefversie
- Ja, heeft een gratis versie
Synchroteam heeft een gratis versie en biedt een gratis proefperiode. Synchroteam heeft een betaalde versie vanaf US$ 31,00/maand.
Over de leverancier
- Synchroteam
- Opgericht in 2000
Ondersteuning voor Synchroteam
- Telefonische ondersteuning
- Chatten
Beschikbaar in deze landen
Amerikaanse Maagdeneilanden, Andorra, Argentinië, Australië, Bahama’s en nog 85 andere
Video's en afbeeldingen van Synchroteam
Functies van Synchroteam
Alternatieven voor Synchroteam
Reviews over Synchroteam
Efficient. Informative. Useful
Opmerkingen: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.
Pluspunten:
Good Inventory Good presentation of information Good mobile app Easy to use Customization
Minpunten:
missing some features, for example can't search by serial number
Reactie Synchroteam
6 jaar geleden
Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!
I have brought it into my last 3 companies
Opmerkingen: I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational.
Pluspunten:
Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training.
Minpunten:
The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients.
Reactie Synchroteam
6 maanden geleden
David, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform easy to use. We appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
Syncroteam for Field service
Opmerkingen: The overall experience is very good. The system is quite easy to configure and to use. Local partner in Sweden that introduced the system to our company.
Pluspunten:
It was very easy to set up and configure. Both for the service coordinator in the office and for the service technicians on the field.
Minpunten:
The reports are directly created in pdf-format. Possibility to create a word-document is missing.
Reactie Synchroteam
2 maanden geleden
Daniel, thank you for reviewing Synchroteam's field service management solution. We are pleased to hear that set up was easy for your office team and technicians in the field. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Not great, not terrible
Opmerkingen: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.
Pluspunten:
The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.
Minpunten:
Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.
Reactie Synchroteam
6 jaar geleden
Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/
Initial review
Opmerkingen: Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons
Pluspunten:
Streamlining of my team's dispatching process
Minpunten:
Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site
Reactie Synchroteam
4 jaar geleden
Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
