Wie gebruikt deze software?

Outside caterers, franchises, sandwich retailers, restaurants. Spoonfed improves the efficiency of all sizes of caterer, from the smallest independent to the largest Food Service Management company.

Gemiddelde scores

29 beoordelingen
  • In totaal 4.5 / 5
  • Gebruiksgemak 4.4 / 5
  • Klantenservice 4.7 / 5
  • Functies 4.1 / 5
  • Waar voor je geld 4.4 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proef Nee
  • Implementatie Cloud, SaaS, Web
  • Training Persoonlijk
    Live online
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • Aptus Systems
  • https://getspoonfed.com/
  • Opgericht in 2010

Over Spoonfed

Spoonfed is designed to make your drop-off catering business work better, while making your life easier.

By automating processes and the transfer of information, Spoonfed will help you exceed customers' expectations and give you more time to focus on growing your business. With modules covering customer online ordering, back office order management, production lists, delivery planning, invoicing, menu creation, reporting and e-marketing, Spoonfed makes drop-off catering simple and efficient.

Functies van Spoonfed

  • Banketbeheer
  • Beheer van bedienend personeel
  • Contractbeheer
  • Evenementenbeheer
  • Faciliteitenbeheer
  • Factureren
  • Kalenderbeheer
  • Keuken- en menubeheer
  • Klantendatabase
  • Kostenberekening
  • Offertebeheer
  • Orderbeheer
  • Receptenbeheer
  • Reserveringsbeheer
  • Voorraadbeheer

De nuttigste reviews van Spoonfed

Longtime Customer Very Satisfied

Beoordeeld op 28-8-2019
Tony L.
President
Restaurants, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall the best system that I have found that covers most of our very complicated business types.

Pluspunten: Yes we are very please with Spoonfed and their product and customer service. We have been with them now over 3 years and after trying numerous different systems we have landed on the one that is able to handle most of what we do. We have an extensive menu over 500 menu items with several different types of services from Wholesale, Normal Drop Off and Full Service Catering to Custom events. Their system has been for us the best at handling all the different areas that were points of pain for us over the years. When we started with them they were primarily a Quick Serve and did not have any or many Catering, so it has been a process for both of us to build the system that meets our needs and the TEAM have been very accommodating to our needs and wants. If I can answer any other questions please feel free to give me a call.

Minpunten: The only thing that is on the hit list for us is their ability to handle a Third Party order and allocating the Fee (Negative) within the accounting process. There has been workarounds but not seamless at this time but is in the process.

This software is a must have for any Buffet Company.

Beoordeeld op 13-3-2017
Martin F.
Managing Director
Voedselproductie, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I took over a business a while ago and they were using a manual method of buffet ordering and I decided I wanted to have an online ordering tool. I searched online and found spoonfed. The process of adding the my menu's was simple ( they did it for me) and since adding the portal on to my website have seen my buffets sales triple in the space of a few months. The order process for customers is easy and the functionality for me is great. This has also made the order process more accurate with very few mistakes and saves me at least a day a week of admin . The software is great and the company is constantly improving the system and whenever I have an issue nothing is too much trouble however minor. I cannot recommend this software enough, if you have this sort of a business then this software is just a must.

Pluspunten: Its ease of use for customers and me. How accurate it makes the whole order process.

Minpunten: I need to have seperate software to manage customers payments on account.

Spoonfed

Beoordeeld op 22-5-2019
Mark R.
Head of IT
Horeca, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Great, the team are motivated, energetic and very customer focused. The product is stable, has to date a 100% up time and is developing all the time.

Pluspunten: The Spoonfed team operate a very close working relationship with their clients and this allows quick access to any issues or advice the customer needs.
It has a very user friendly interface that makes ordering products simple and quick. We migrated our existing clients from one platform to Spoonfed with ease and with little negative feedback.
The interface with Sage Pay allows ease of access to online transaction reporting which makes answering queries or reconciliation fast.

Minpunten: None, its a great product and I'm happy to put my name to any endorsement.

Aiding my business to grow and develop

Beoordeeld op 11-11-2018
Kris D.
Business Owner
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Spoonfed is great! Invoicing customers is fast and just a few clicks of a button- Great for managing multiple customer accounts. Setting up customers on the system is easy- you can do this yourself or they can sign up themselves. Spoonfed also looks professional- you can link their platform to your own website so customers have a seamless ordering experience. I recommend!

Pluspunten: This software has helped the business save so much time to collate and organise customer orders. We moved from a paper based/ email system of managing customer orders to having a fully flexible system that we can adapt to our business needs. The Spoonfed team provide training upon sign up and also set up your menus so you are good to go and offer the service to your own customers.

Minpunten: The invoicing element saves so much time when billing customers however this can sometimes be clumsy and cumbersome if multiple persons ( from the same customer account ) place orders. You can sometimes have issues combining invoices as the system does not recognise orders from the same account.

Just what we needed

Beoordeeld op 10-3-2017
Hannah B.
Deputy General Manager
Levensmiddelen- en drankenindustrie, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Using spoonfed in my business has made a huge difference. It has reduced errors in customer billing, reduced admin time and led to higher customer satisfaction as we are making less mistakes with orders.
Spoonfed has also put some responsibility back on the customer as they place their order directly, without us having to transfer the info over (leaving room for errors) as we had in the past.
The team at spoonfed have been very helpful in developing the site to better suit our environment and are quick to reply to any queries.
If I moved jobs to another company, unless they already had their own great hospitality admin system I would recommend implementation of spoonfed. Please note that the comments above are my personal opinion only.

Pluspunten: Easy to use
Live information
Ability to amend cut off dates and prohibit certain order times
Front page dashboard gives snapshot of the week / month

Minpunten: Can be time consuming to update all the menus and add new things in

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