Spoonfed

Spoonfed

door Aptus Systems

Wie gebruikt Spoonfed?

Outside caterers, franchises, sandwich retailers, restaurants. Spoonfed improves the efficiency of all sizes of caterer, from the smallest independent to the largest Food Service Management company.

Wat is Spoonfed?

Spoonfed is designed to make your drop-off catering business work better, while making your life easier.

By automating processes and the transfer of information, Spoonfed will help you exceed customers' expectations and give you more time to focus on growing your business. With modules covering customer online ordering, back office order management, production lists, delivery planning, invoicing, menu creation, reporting and e-marketing, Spoonfed makes drop-off catering simple and efficient.

Spoonfed - Details

Aptus Systems

https://getspoonfed.com/

Opgericht in 2010

Spoonfed - Prijsoverzicht

Spoonfed heeft geen gratis versie en biedt geen gratis proefperiode.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Training

Persoonlijk

Live online

Ondersteuning

Kantooruren

Online

Functies van Spoonfed

Catering software
Banketbeheer
Beheer van bedienend personeel
Contractbeheer
Evenementenbeheer
Faciliteitenbeheer
Factureren
Kalenderbeheer
Keuken- en menubeheer
Klantendatabase
Kostenberekening
Offertebeheer
Orderbeheer
Receptenbeheer
Reserveringsbeheer
Voorraadbeheer

Reviews van Spoonfed

5 van 29 reviews worden weergegeven

In totaal
4,5/5
Gebruiksgemak
4,4/5
Klantenservice
4,7/5
Functies
4,1/5
Waar voor je geld
4,4/5
Cj E.
Catering Director
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 28-5-2019

"User friendly sales generator "

Opmerkingen: We are capturing more sales with more ease. Setup of the platform could not have been easier.

Pluspunten: Very easy to set up and implement. User friendly.
Detailed reports.
Great support team in place.

Minpunten: Client/customer data entry has limited autofill and data carryover - a bit time consuming/repetitive.

  • Bron van de reviewer 
  • Beoordeeld op 28-5-2019
Tony L.
President
Restaurants, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 28-8-2019

"Longtime Customer Very Satisfied"

Opmerkingen: Overall the best system that I have found that covers most of our very complicated business types.

Pluspunten: Yes we are very please with Spoonfed and their product and customer service. We have been with them now over 3 years and after trying numerous different systems we have landed on the one that is able to handle most of what we do. We have an extensive menu over 500 menu items with several different types of services from Wholesale, Normal Drop Off and Full Service Catering to Custom events. Their system has been for us the best at handling all the different areas that were points of pain for us over the years. When we started with them they were primarily a Quick Serve and did not have any or many Catering, so it has been a process for both of us to build the system that meets our needs and the TEAM have been very accommodating to our needs and wants. If I can answer any other questions please feel free to give me a call.

Minpunten: The only thing that is on the hit list for us is their ability to handle a Third Party order and allocating the Fee (Negative) within the accounting process. There has been workarounds but not seamless at this time but is in the process.

  • Bron van de reviewer 
  • Beoordeeld op 28-8-2019
Mehmet U.
Director
Voedselproductie, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    2/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 13-9-2019

"Not flexible enough"

Opmerkingen: The account ming side is really poor. I was initially advised by executive that they are not an accounting software which is why, however its still not good enough. I dont expect any extreme accounting facilities anyway. Where all orders are kept on the software, i should be able to issue invoices easier and FOLLOW UP on these. Customers who paid by card, for some reason cannot be sent an invoice. I was told the email they get when they pay acts as an invoice, however this email clearly states “This is Not an invoice”.
I dont find the software flexible enough. I have some customers who would like to set up a standing order, yet this is not possible. They have to log in and duplicate the order every day.
The first page requires post code, date and time, but further down the process the date is required again. A lot of customers find this really annoying. Most customers just want to see our menu first without having to put in any detail. The customer service was great when executive was around as he always had an alternative to a problem, however since he has left to move abroad, I feel my questions aren't really answered and problems not solved.

Pluspunten: We moved from analogue to this system so it is great. Customers can now go online and place their order themselves without a hassle. All orders are kept in track online

Minpunten: Invoicing, Not able to place standing order, cant send invoice to those paid by card, etc.

  • Bron van de reviewer 
  • Beoordeeld op 13-9-2019
Martin F.
Managing Director
Voedselproductie, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 13-3-2017

"This software is a must have for any Buffet Company."

Opmerkingen: I took over a business a while ago and they were using a manual method of buffet ordering and I decided I wanted to have an online ordering tool. I searched online and found spoonfed. The process of adding the my menu's was simple ( they did it for me) and since adding the portal on to my website have seen my buffets sales triple in the space of a few months. The order process for customers is easy and the functionality for me is great. This has also made the order process more accurate with very few mistakes and saves me at least a day a week of admin . The software is great and the company is constantly improving the system and whenever I have an issue nothing is too much trouble however minor. I cannot recommend this software enough, if you have this sort of a business then this software is just a must.

Pluspunten: Its ease of use for customers and me. How accurate it makes the whole order process.

Minpunten: I need to have seperate software to manage customers payments on account.

  • Bron van de reviewer 
  • Beoordeeld op 13-3-2017
Mark R.
Head of IT
Horeca, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 22-5-2019

"Spoonfed"

Opmerkingen: Great, the team are motivated, energetic and very customer focused. The product is stable, has to date a 100% up time and is developing all the time.

Pluspunten: The Spoonfed team operate a very close working relationship with their clients and this allows quick access to any issues or advice the customer needs.
It has a very user friendly interface that makes ordering products simple and quick. We migrated our existing clients from one platform to Spoonfed with ease and with little negative feedback.
The interface with Sage Pay allows ease of access to online transaction reporting which makes answering queries or reconciliation fast.

Minpunten: None, its a great product and I'm happy to put my name to any endorsement.

  • Bron van de reviewer 
  • Beoordeeld op 22-5-2019