RMS Hotel

RMS Hotel

door RMS - The Hospitality Cloud

Wie gebruikt deze software?

Small to large sized Hotels, Resorts, Motels, B&B's, Inns and High-end Boutique Hotels.

Gemiddelde scores

263 beoordelingen
  • In totaal 4.4/5
  • Gebruiksgemak 4.2/5
  • Klantenservice 4.5/5
  • Functies 4.3/5
  • Waar voor je geld 4.2/5

Productgegevens

  • Beginprijs US$ 125,00/maand
  • Prijsinformatie $/Room/Month. Please call or contact for details.
  • Gratis versie Nee
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Online

Leveranciergegevens

  • RMS - The Hospitality Cloud
  • https://www.rmscloud.com/
  • Opgericht in 1983

Over RMS Hotel

RMS Hotel is a cloud-based property management and reservation system for full service, limited and self service accommodation businesses. With 35+ years of experience in hospitality technology in over 30 countries, this function rich, easy-to-use system will allow you to drive bookings, increase revenue, streamline operations, communicate with and market to guests, and provide mobile check in/out options.

Functies van RMS Hotel

  • CRM
  • Catering
  • Enkelvoudig vastgoed
  • GDS/OTA-integratie
  • Geïntegreerde boekhouding
  • Loyaliteitsprogramma
  • Marketingautomatisering
  • Meerdere panden
  • Onderhoudsbeheer
  • Online reserveren
  • Personeelsbeheer
  • Verkooppunt
  • Verlengd verblijf
  • Voor vakantieverhuur
  • CRM
  • Groepsreserveringen
  • Klantenondersteuning
  • Notities bij reserveringen
  • Promotiebeheer
  • Reserveren van activiteiten
  • Reservering door derden
  • Reserveringsbeheer voor kamers
  • Tariefbeheer

De nuttigste reviews van RMS Hotel

WE love RMS and wish we had switched sooner!

Beoordeeld op 30-8-2019
Josh R.
Operations Manager
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
4/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pluspunten: We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Minpunten: Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Antwoord van de leverancier

van RMS - The Hospitality Cloud op 4-9-2019

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

Great Software and Customer Service

Beoordeeld op 17-1-2020
Preeti V.
Owner / Manager
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
Bron: SoftwareAdvice
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain :-)

Pluspunten: The ease of using the software and amount of work that can be done with one product.

Minpunten: So far nothing, I'm learning things everyday and so far like it all

Manual

Beoordeeld op 4-10-2019
Dennis H.
Manager/Consultant
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
4/5
In totaal
3/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I'm still in the early stages of RMS so I can't give a overall assessment of the system.

Pluspunten: I think once I learn the in and out of all of the side menu, and all the functionality of the data base, it could be very compatible for our company. In all fairness to RMS the owner of our company didn't notify me of any of the classes, so I was nearly operating blind on the first day of use. BUT the help/knowledge base was a life saver.

Minpunten: My first complaint will be that there isn't an operating manual. Even a frozen pizza comes with step by step instructions. The software leans heavy on the side of the hotel industry. I think RMS is working on being RV park friendly but they still have some work to do. As an example with our previous data base we were able to move reservations quickly and easily to different sites to maximize spaces as to fill the park quicker. With RMS moving dozens of reservations over a 4, 5, 6, month period is extremely difficult to the point we will most likely stop doing it.

Antwoord van de leverancier

van RMS - The Hospitality Cloud op 21-10-2019

Hello Dennis,
Thank you for taking the time to review RMS an we appreciate your honest feedback. RMS is quite robust and configurable to meet the needs of all type of individual property set up from small to large. I would agree proper training is definitely ideal to be set for success. RMS University is a fantastic training tool that is offered to all properties. A friendly customer support agent would be happy to discuss this in further detail along with any current struggles to make your operations more seamless. Thank you again for taking the time Dennis!

Faulty product with crappy support

Beoordeeld op 25-4-2019
Ron B.
Owner
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
3/5
In totaal
3/5
Gebruiksgemak
2/5
Functies en functionaliteit
1/5
Klantenondersteuning
3/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I have started the selection process for another product because I want proper support.

Pluspunten: It works, as far as direct bookings and Booking.com bookings are concerned.
It synchronises well with Booking.com. we have had no over bookings.

Minpunten: RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars.
RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country).
Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.

Antwoord van de leverancier

van RMS - The Hospitality Cloud op 11-6-2019

Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you.

The information provided has been escalated with the entire global support team, especially the UK team.

Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team.

We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances.

Best regards,

Peter Ferris
Director of Global Sales & Marketing

Used for guest

Beoordeeld op 10-1-2020
Kulia P.
Rooms control
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall it’s good, we don’t use it anymore but it’s easy to work with

Pluspunten: It was a little hard to use this software at first but after that it was good. We used it for our front desk to check people in and out

Minpunten: There was no notes section or alert section to put important things about the guest so others could read about it

Antwoord van de leverancier

van RMS - The Hospitality Cloud op 13-1-2020

Hi Kulia - Thank you for taking time out to leave a review for us.
RMS does have many features and like any software it takes some time to get used to however we try to make this process easy with our online help centre https://helpcentre.rmscloud.com/ and with our phone support. Feel free to use above resources in future.
Also Thank you once again for valuable feedback re notes and alert section - We do have a notes alert system in the software that can trigger an important message to any department upon check in or at other intervals. Please see more details in the following link https://helpcentre.rmscloud.com/reservations/reservation-message-alerts

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