Avatier Identity Anywhere

"Avatier is great!"

Opmerkingen: Overall, this is a great product and saves your company and techs from doing a lot of extra leg work so they can focus on more important issues at hand.

Pluspunten: Having the ability to unlock or reset your AD password from anywhere with an internet connection is such a valued asset in the IT industry

Minpunten: Only issue I've seen is if a user attempts to reset but misses some security questions, sometimes the web portal will trigger a reset even though it was not successfully performed by the end user. This in turn causes the end user to require manual assistance from on-site support

"Reducing manual labor and time to completion of tasks with Avatier AIMS"

Opmerkingen: We started with using AIMS for self-serve password resets due to the fact that a very significant number of calls to our service desk (about 65%) were taxing our resources. As soon as our employees were enrolled, password reset requests dropped 90%.
Later in our relationship, we decided to add Password Bouncer due to the fact that a large number of our users would create weak passwords, even with MS "Strong Password" settings enabled.
We then moved on to access requests. By using Avatier AIMS, we have made the task of requesting access significantly easier and quicker. The ability for anyone to be able to approve access via their phones has been a big player in this. We no longer have to wait for approvals.
Next, with the introduction of a new HRM system, we moved to automating the process of hires, changes and terminations. While this is still a work in progress, AIMS has been a central player in this project. We have automatic hires and terminations working perfectly. We are working on changes and expect this to be an ongoing process as the company changes.

Pluspunten: Avatier's flexibility to adapt to needs is a main reason that I have continued to use AIMS. I've been able to use it for any type of request from our users and administrators. I have yet to find an access or password task that it couldn't handle easily. I also like the way AIMS handles feeds from other systems. It is easy to use and adapt to a company's unique requirements. Its ability to use virtually any Active Directory field for identification made it easy for us to move to a process where all hires and terminations only have to happen in our HRM software. The feed between the two allows the automatic creation, change or termination of accounts.

Minpunten: I would like to see the ability to create my own reports. Avatier has been very accommodating when I have a request to generate custom reports, but it would be nice to be able to create my own.

"User friendly on request submission."

Pluspunten: Our tool is not friendly like other tools.

Minpunten: Avatier tool is not friendly like other tools, users are getting confused if we display all privileges at once.

"Password Management"

Pluspunten: Ease of use -- users are guided through enrolling and utilizing the features of unlocking account and password changes. Agent software quick and easy to install. Definitely a cost saver in regards to IT Support staffing.

Minpunten: The support for smaller organizations could be problematic. While responsive to software production issues, the required SQL database and IIS platform are typically not supported. We appreciated the support assistance we received for both (we do not have a DBA or website staff person), but it was made clear that it typically would have fallen under billable assistance as opposed to product support.

"All Around Solid"

Pluspunten: The platform from the beginning has been great. We have had Avatier for almost 10 years. We have expanded our use of Avatier over the year into automating the Account Terminator and Provisioning feature. Any support tickets entered are responded to quickly. One time the problem we had turned into an update for everyone to benefit. Another pro is that you don't have to staff a huge team behind this platform to support it for your company.

Minpunten: That their social footprint is small and needs to expand.