--- description: Ontdek de plus- en minpunten van Microcall en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Microcall - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Call accounting software](/directory/30083/call-accounting/software) > [Microcall](/software/128915/microcall) # Microcall Canonical: https://www.capterra.nl/software/128915/microcall Page: 1 / 2\ Volgende: [Next page](https://www.capterra.nl/software/128915/microcall?page=2) > Uniforme oproepanalyse die de registratie van oproepen en gebruiksanalyse kan uitvoeren op een breed scala aan spraakplatforms. > > Verdict: Rated **4.6/5** by 18 users. Top-rated for **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Microcall? Microcall is zeer schaalbaar en kan bedrijven van elke omvang ondersteunen. Middelgrote tot grote ondernemingen kunnen het meest profiteren van de oplossing. ## Quick Stats & Ratings | Metric | Score | Detail | | **In totaal** | **4.6/5** | 18 Reviews | | Gebruiksgemak | 4.5/5 | Based on overall reviews | | Klantenondersteuning | 4.9/5 | Based on overall reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Based on overall reviews | | Functies | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Micro-Tel - **Founded**: 1979 ## Commercial Context - **Prijsmodel**: (Gratis proef) - **Target Audience**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Deployment & Platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Available Countries**: Verenigde Staten ## Functies - Aanpasbaar dashboard - Aanpasbare sjablonen - Activiteitendashboard - Ad-hocrapportage - Beheer van onbewaakte oproepen - Beller-ID - Callcenterbeheer - Capaciteitsbeheer - Contactenbeheer - Controle van oproepen - Dashboard - Dashboards maken - Dataconnectors - Factureren voor spraak - Gegevens importeren en exporteren - Gegevens verzamelen - Gegevensvisualisatie - Gespreksduur - Interne kostentoerekening - KPI-controle - Kostenanalyse - Meerdere gegevensbronnen - Oproepen bijhouden - Oproepen opnemen - Oproepen rapporteren - Oproepregistratie - Prestatiemeetwaarden - Publishing/Sharing - Rapportage binnenkomende items - Rapportage door verlenging - Rapportage en analyse - Rapportage en statistieken - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Registratie van respondenten - Samenwerkingstools - Self-service analyse - Third-Party Integrations - Toegangsopties/machtigingen - Uitgaande rapportage - Visuele analyse - Volgen en analyseren van gebruik - Voorraadbeheer - Voorraadoptimalisatie - Waarschuwingen/Meldingen - Widgets - Zoeken/filteren ... and 1 more features ## Integrations (13 total) - 3CX - Accession Communicator - Asterisk - Avaya UCaaS - Cisco Unified Communications Manager - Five9 - GoTo Meeting - Jive - Microsoft Teams - Oracle PeopleSoft - Unify Unified Communications - Webex Suite - Zoom Workplace ## Ondersteuningsopties - E-mail/helpdesk - Telefonische ondersteuning - Chatten ## Categorie - [Call accounting software](https://www.capterra.nl/directory/30083/call-accounting/software) ## Gerelateerde categorieën - [Call accounting software](https://www.capterra.nl/directory/30083/call-accounting/software) - [VoIP-software](https://www.capterra.nl/directory/30940/voip/software) - [KPI-software (Key Performance Indicator)](https://www.capterra.nl/directory/32626/kpi/software) - [Software voor dataverzameling](https://www.capterra.nl/directory/32475/data-collection/software) - [Telecom expense management software](https://www.capterra.nl/directory/30112/telecom-expense-management/software) ## Alternatieven 1. [CloudTalk](https://www.capterra.nl/software/182004/cloudtalk) — 4.4/5 (268 reviews) 2. [PhoneBurner](https://www.capterra.nl/software/134672/phoneburner) — 4.8/5 (176 reviews) 3. [Looker](https://www.capterra.nl/software/169053/looker) — 4.5/5 (282 reviews) 4. [Tableau](https://www.capterra.nl/software/77260/tableau) — 4.6/5 (2347 reviews) 5. [Phocas](https://www.capterra.nl/software/141678/phocas-software) — 4.7/5 (132 reviews) ## Reviews ### "Reporting at a new level" — 5.0/5 > **Elena** | *15 september 2021* | Schoolleiding | Recommendation rating: 9.0/10 > > **Pluspunten**: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. > > **Minpunten**: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. > > This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. ----- ### "Supports our capacity planning by providing evidence" — 4.0/5 > **Emma** | *21 april 2025* | Machine- en installatiebouw | Recommendation rating: 9.0/10 > > **Pluspunten**: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. > > **Minpunten**: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. ----- ### "Outstanding customer support" — 3.0/5 > **Geverifieerde reviewer** | *19 april 2019* | Informatietechnologie en -diensten | Recommendation rating: 7.0/10 > > **Pluspunten**: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. > > **Minpunten**: The software itself is a big clunky and the appearance is somewhat outdated. ----- ### "Optimise performance of the voice networks through analysis" — 5.0/5 > **OMAR** | *21 april 2025* | Hoger onderwijs | Recommendation rating: 10.0/10 > > **Pluspunten**: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. > > **Minpunten**: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. ----- ### "MICROCALL REVIEW FOR ALL IT IS B.O.A.T" — 5.0/5 > **Mercy** | *21 mei 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pluspunten**: I like the fact it supports a vast range of platforms Microcall is a very easy to deploy tool either locally or in the cloud It is simple to use > > **Minpunten**: Nothing comes to my mind that i can state as a dislike ----- Page: 1 / 2\ Volgende: [Next page](https://www.capterra.nl/software/128915/microcall?page=2) ## Links - [View on Capterra](https://www.capterra.nl/software/128915/microcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data