Mojo Helpdesk
Wat is Mojo Helpdesk?
Mojo Helpdesk is de zeer eenvoudige helpdesktoepassing voor klantenservice, IT-verzoeken, onderhoudsaanvragen en meer. Hier zijn 5 redenen om vandaag nog aan de slag te gaan met Mojo Helpdesk. 1) Beleef het comfort van het volgen van een ticket rechtstreeks vanuit je inbox. 2) Ingebouwde rapporten om klanttevredenheid, responstijd en meer te meten en te verbeteren. 3) Houd opslagbehoeften beperkt tot een minimum, en sla tickethistorie op in de cloud. 4) Self-servicetool garandeert 50% minder helpdesktickets. 5) Gratis proefversie van 30 dagen voor alle abonnementen!
Wie gebruikt Mojo Helpdesk?
Helpdeskbeheerders en systeembeheerders die software voor de helpdesk en het bijhouden van tickets nodig hebben om interne ondersteuningsverzoeken en klantenserviceverzoeken te beheren.
Twijfels over Mojo Helpdesk? Vergelijk met een populair alternatief
Mojo Helpdesk
Andere goede alternatieven voor Mojo Helpdesk
Reviews over Mojo Helpdesk
Cynthia
Wonderful features
Martin
Does what a ticket system is supposed to do and is easy to use
Pluspunten:
Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream
Minpunten:
It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time
Reactie Metadot
3 jaar geleden
Thank you for your review.
Geverifieerde reviewer
Overwogen alternatieven:
Easy to use
Opmerkingen: Overall it has been very easy to set up, use and onboarding everyone. Great value for money.
Pluspunten:
Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.
Minpunten:
Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.
Geverifieerde reviewer
Mojo Helpdesk for Helpdesk and Customer service
Opmerkingen: A good platform, offering a lot at an affordable price, that helps in the development and development of companies and institutions.
Pluspunten:
A good ticket management platform that is easy to use, facilitates many companies' work at an affordable price, works to solve many customer requests at the same time and with high efficiency, helps a lot in the performance of the customer service office and the information technology office, and is suitable for many organizations and institutions.
Minpunten:
Some errors may occur in the work of the IT office, and the preparation of reports must be done more quickly, and some features need to be added.
Didzis
Helpdesk works quite well though there are couple of limitations that really should not be.
Pluspunten:
Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy
Minpunten:
There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.
Reactie Metadot
3 jaar geleden
Thank you for your review.
Laura
Mojo-A really easy to use app and very useful
Opmerkingen: I use it daily to create tickets, escalate tickets and also point our faculty and staff to forms that populate within Mojo. It works very well for all these things. The buttons look like buttons, intuitive design, easy to use. A couple things like searching for tickets with a search filter, were a bit confusing at first but i figured it out on my own within a minute.
Pluspunten:
Really easy to use app and very useful. It loads fast, requires no training really to pick up and start using because the design is really intuitive.
Minpunten:
Not much, it is plain looking but I don't care.
