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Mojo Helpdesk
Wat is Mojo Helpdesk?
Mojo Helpdesk is de zeer eenvoudige helpdesktoepassing voor klantenservice, IT-verzoeken, onderhoudsaanvragen en meer. Hier zijn 5 redenen om vandaag nog aan de slag te gaan met Mojo Helpdesk. 1) Beleef het comfort van het volgen van een ticket rechtstreeks vanuit je inbox. 2) Ingebouwde rapporten om klanttevredenheid, responstijd en meer te meten en te verbeteren. 3) Houd opslagbehoeften beperkt tot een minimum, en sla tickethistorie op in de cloud. 4) Self-servicetool garandeert 50% minder helpdesktickets. 5) Gratis proefversie van 30 dagen voor alle abonnementen!
Wie gebruikt Mojo Helpdesk?
Helpdeskbeheerders en systeembeheerders die software voor de helpdesk en het bijhouden van tickets nodig hebben om interne ondersteuningsverzoeken en klantenserviceverzoeken te beheren.
Twijfels over Mojo Helpdesk?
Vergelijk met een populair alternatief
Mojo Helpdesk
Andere goede alternatieven voor Mojo Helpdesk
Reviews over Mojo Helpdesk
Wonderful features
Does what a ticket system is supposed to do and is easy to use
Pluspunten:
Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream
Minpunten:
It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time
Reactie Metadot
4 jaar geleden
Thank you for your review.
Eerder overwogen alternatieven:
Easy to use
Opmerkingen: Overall it has been very easy to set up, use and onboarding everyone. Great value for money.
Pluspunten:
Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.
Minpunten:
Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.
Helpdesk works quite well though there are couple of limitations that really should not be.
Pluspunten:
Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy
Minpunten:
There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.
Reactie Metadot
4 jaar geleden
Thank you for your review.
The application has been very reliable and easy to deploy across an organization.
Opmerkingen: Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.
Pluspunten:
The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.
Minpunten:
Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.
Reactie Metadot
4 jaar geleden
Thanks for your review. We are working hard to make Mojo a better product.
Handy, easy to use, economical, integrated Google support
Opmerkingen: Workload accountability, job ticket queue management
Pluspunten:
Easy to use (frontend & backend) Multi-platform app support Customized ticket forms, as many as you want Handy knowledgebase portal supports FAQs, links, videos :-) Some FAQ type formatting options Knowledgebase content can be turned on/off for testing
Minpunten:
Cannot copy or duplicate forms (for tweaking/repurposing) Severely-limited appearance/branding options A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice
