Wat is TOPdesk?
TOPdesk cloudgebaseerde software helpt bedrijven hun klanten betere diensten aan te bieden. Met gebruiksvriendelijke helpdesksoftware en meer dan 20 jaar ervaring helpt deze software je om incidenten te beheren, workflows te creëren en configuraties bij te houden. Maak je eindgebruikers zelfstandiger dankzij de self-serviceportal. Meer dan 4500 organisaties wereldwijd gebruiken TOPdesk al om de efficiëntie te verhogen en de klanttevredenheid te verbeteren. Ben je op zoek naar een uitstekende dienstverlening? Dit platform kan helpen.
Wie gebruikt TOPdesk?
TOPdesk biedt een oplossing voor de servicedesks van kleine bedrijven en grote multinationals met een toepassing die kan worden gebruikt door ondersteunende afdelingen zoals IT, HR of facilitaire zaken.
Waar kan TOPdesk worden geïmplementeerd?
Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
Video's en afbeeldingen van TOPdesk
Functies van TOPdesk
- Aanpasbare branding
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Assets volgen
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Beheer van supporttickets
- Beheer van technici
- Beheer van vaste activa
- Communicatie via meerdere kanalen
- Contract- en licentiebeheer
- Integraties van derden
- Interactie bijhouden
- Live chatten
- Macro's/reacties via sjablonen
- Mobiele toegang
- Preventief onderhoud
- Problemen bijhouden
- Rapportage en analyse
- Realtime meldingen
- Slepen en neerzetten
- Waarschuwingen / Escalatie
Alternatieven voor TOPdesk
Reviews over TOPdesk
From early engagement to beyond our successful full implementation, a thoroughly positive experience
Opmerkingen: It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.
Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.
Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering
2 jaar geleden
"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.
Service Management built from the ground up requires a solid software base - This is it !
The software is easy to use and is modular, which means that you can build your Service Management processes, as and when you require them, especially when you are building new ways of working into your business. If you simply want Incident and Problem Management without Asset Management / Configuration Management / Change Management etc etc, then you can simply use and pay for what you need and then build your software solution, as your Service Management processes mature. The software also gives the user community the opportunity to log requests & incidents via a self service portal which is useful if you want to capture all requests without providing constant 24 hour support. There is also a Knowledge Base which can help the user community to self help on common issues / queries. The software has evolved from a business who live and breathe service and understand customer requirements. The software is supported by consultants who not only understand their own business but take a great deal of time to understand your business - to the point were they feel part of your business. New features are available in stand alone mode when they are being Beta tested (TOPdesk Labs ) before they are released to their customers - They do not simply merge new features into their mainstream products. TOPdesk is a quality solution, supported by quality people and at a very affordable price.
There are no real negatives with regards to the software. Sometimes creating the reports can be confusing but help is always at hand and once you have written a couple of bespoke queries, it becomes very easy with raw data exports available to create your own charts and report packs.
2 jaar geleden
Thanks Dave for sharing this elaborate review. We really appreciate it!
TopDesk is a ticket system that has very basic functionality.
Opmerkingen: Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.
TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.
They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize. They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.
4 jaar geleden
Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/. By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/).
Frederik kalb N.
Easy to use and gets you a clear overview over support cases.
Some missing features, such as being able to easily assign several cases to a specific supporter/agent at once.
4 maanden geleden
Hello Frederik, Thank you for your review! If you have any more questions feel free to contact us.
I was looking for a Helpdesk tool for my small, but growing company, branching across multi-sites and countries and found a SaaS solution that I quickly realised will allow me to grow the system / teams and complexity as I need it to.
You can start with a really simple set-up but its complexity can grow to fit any company. This allows me to make changes as we grow without having to upgrade to other systems.
TOPdesk is modular which means you can start with some of the modules and then add them as your needs grow. It’s just a cost option and you’re ready to go.
When you purchase a product you want to be able to configure the system as your needs change and grow, with the training team on site to help your initial setup you go through some in-depth training allowing you to become the master of your system, with all the skills needed to make the changes yourself to the way you want it after the training team have left, no additional costs every time you need a change made.
TOPdesk support is second to none with timely solutions to your problems with most problems being resolved with first time fixes while on the phone.
Would I recommend TOPdesk to other companies? Yes without a doubt and if I was to move to another company who needed a helpdesk system the first team to call would be the TOPdesk team.
Topdesk can be as simple or as complex as you want / need it to be. It's ideal for small companies to large organisations, it will take it all in it's stride.
I still find the idea of having to use third party software for complex reports. The reporting side is not its strong point.
2 jaar geleden
Wow, thank you Martin for your top marks. We appreciate the feedback and compliments!