Nederland Lokaal product

Wat is TOPdesk?

TOPdesk cloudgebaseerde software helpt bedrijven hun klanten betere diensten aan te bieden. Met gebruiksvriendelijke helpdesksoftware en meer dan 20 jaar ervaring helpt deze software je om incidenten te beheren, workflows te creëren en configuraties bij te houden. Maak je eindgebruikers zelfstandiger dankzij de self-serviceportal. Meer dan 4500 organisaties wereldwijd gebruiken TOPdesk al om de efficiëntie te verhogen en de klanttevredenheid te verbeteren. Ben je op zoek naar een uitstekende dienstverlening? Dit platform kan helpen.

Wie gebruikt TOPdesk?

TOPdesk biedt een oplossing voor de servicedesks van kleine bedrijven en grote multinationals met een toepassing die kan worden gebruikt door ondersteunende afdelingen zoals IT, HR of facilitaire zaken.

Waar kan TOPdesk worden geïmplementeerd?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • TOPdesk
  • Gevestigd in Delft, Nederland
  • Opgericht in 1993
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, België, Brazilië, Canada, Caribisch Nederland en nog 24 andere

Talen

Deens, Duits, Engels, Fins, Frans en nog 8 andere

prijzen van TOPdesk

Beginprijs:

US$ 66,00/maand
  • Ja, heeft een gratis proefversie
  • Geen gratis versie

TOPdesk heeft geen gratis versie maar biedt wel een gratis proefperiode. TOPdesk heeft een betaalde versie vanaf US$ 66,00/maand.

Prijsmodellen vraag een gratis proefversie aan

Over de leverancier

  • TOPdesk
  • Gevestigd in Delft, Nederland
  • Opgericht in 1993
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, België, Brazilië, Canada, Caribisch Nederland en nog 24 andere

Talen

Deens, Duits, Engels, Fins, Frans en nog 8 andere

Video's en afbeeldingen van TOPdesk

TOPdesk Software - 1
TOPdesk Software - 2
TOPdesk Software - 3
TOPdesk Software - 4
TOPdesk Software - 5
Nog 6 andere bekijken
TOPdesk-video
TOPdesk Software - 1
TOPdesk Software - 2
TOPdesk Software - 3
TOPdesk Software - 4
TOPdesk Software - 5

Functies van TOPdesk

  • Aanpasbare branding
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Activiteitendashboard
  • Assets volgen
  • Auditbeheer
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van supporttickets
  • Beheer van technici
  • Beheer van vaste activa
  • CRM
  • Communicatie via meerdere kanalen
  • Compliancebeheer
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Dashboard
  • E-mailbeheer
  • Helpdeskbeheer
  • Incidentenbeheer
  • Integraties van derden
  • Interactie bijhouden
  • Kennisbankbeheer
  • Kennisbeheer
  • Live chatten
  • Macro's/reacties via sjablonen
  • Mobiele toegang
  • Opdrachtenbeheer
  • Opmerkingen/notities
  • Plannen
  • Prestatiemeetwaarden
  • Preventief onderhoud
  • Priorisering
  • Probleembeheer
  • Problemen bijhouden
  • Rapportage en analyse
  • Realtime meldingen
  • Releasebeheer
  • Samenwerkingstools
  • Servicecatalogus
  • Servicegeschiedenis
  • Slepen en neerzetten
  • Taakbeheer
  • Ticketbeheer
  • Toegangsopties/machtigingen
  • Veranderingsbeheer
  • Voorraadbeheer
  • Waarschuwingen / Escalatie
  • Waarschuwingen/Meldingen
  • Werkorderbeheer
  • Widgets
  • Workflowbeheer
  • Workflowconfiguratie
  • Zelfserviceportal

Alternatieven voor TOPdesk

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Alloy Navigator is een oplossing die prachtig is ontworpen voor echte klanten, gecreëerd door echte IT-mensen zoals jij.
Met Service Cloud bied je snelle en productieve service via de telefoon, e-mail, webchat of social media. Meer informatie over Salesforce Service Cloud
HaloITSM brengt alles wat je nodig hebt voor IT-ondersteuning samen op één centrale locatie. Meer informatie over HaloITSM
C2 ATOM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.
Canfigure is een modulaire IT-oplossing voor servicebeheer en activabeheer gebaseerd op de principes van een bibliotheek voor informatietechnologie-infrastructuur. Canfigure kan lokaal worden geïmplementeerd of in de cloud worden gehost.
De BOSS Solutions Suite is een bekroonde, volledig geïntegreerde help desk-/IT-oplossing voor servicebeheer die zowel in de cloud als lokaal beschikbaar is.
PSA-hulpmiddelen van de volgende generatie. Compleet Professional Services Automation-pakket voor software- en servicesbedrijven.
Deepser is een complete ITSM- en ITAM-oplossing die is ontwikkeld om ondersteuningsverzoeken, organisatorische processen en activabeheer te optimaliseren. Meer informatie over Deepser

Reviews over TOPdesk

Gemiddelde score

In totaal
4,6 (47)
Gebruiksgemak
4,5 (47)
Klantenservice
4,7 (47)
Functies
4,4 (47)
Waar voor je geld
4,5 (47)

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
60%
4
36%
3
4%
Jon F.
Jon F.
Chief Information Officer in VK
Geverifieerde LinkedIn-gebruiker
Hoger onderwijs, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

From early engagement to beyond our successful full implementation, a thoroughly positive experience

5,0 4 jaar geleden

Opmerkingen: It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.

Pluspunten:

Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.

Minpunten:

Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering

Reactie TOPdesk

2 jaar geleden

"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.

Dave W.
IT Director in VK
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Service Management built from the ground up requires a solid software base - This is it !

5,0 4 jaar geleden

Pluspunten:

The software is easy to use and is modular, which means that you can build your Service Management processes, as and when you require them, especially when you are building new ways of working into your business. If you simply want Incident and Problem Management without Asset Management / Configuration Management / Change Management etc etc, then you can simply use and pay for what you need and then build your software solution, as your Service Management processes mature. The software also gives the user community the opportunity to log requests & incidents via a self service portal which is useful if you want to capture all requests without providing constant 24 hour support. There is also a Knowledge Base which can help the user community to self help on common issues / queries. The software has evolved from a business who live and breathe service and understand customer requirements. The software is supported by consultants who not only understand their own business but take a great deal of time to understand your business - to the point were they feel part of your business. New features are available in stand alone mode when they are being Beta tested (TOPdesk Labs ) before they are released to their customers - They do not simply merge new features into their mainstream products. TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Minpunten:

There are no real negatives with regards to the software. Sometimes creating the reports can be confusing but help is always at hand and once you have written a couple of bespoke queries, it becomes very easy with raw data exports available to create your own charts and report packs.

Reactie TOPdesk

2 jaar geleden

Thanks Dave for sharing this elaborate review. We really appreciate it!

Geverifieerde reviewer
Support Technician in VS
Geverifieerde LinkedIn-gebruiker
Verzekeringen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

TopDesk is a ticket system that has very basic functionality.

3,0 4 jaar geleden

Opmerkingen: Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.

Pluspunten:

TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.

Minpunten:

They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize. They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.

Reactie TOPdesk

4 jaar geleden

Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/. By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/).

Frederik kalb N.
IT Supporter in Denemarken
Logistiek en toeleveringsketen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

TopDesk review

4,0 4 maanden geleden

Pluspunten:

Easy to use and gets you a clear overview over support cases.

Minpunten:

Some missing features, such as being able to easily assign several cases to a specific supporter/agent at once.

Reactie TOPdesk

4 maanden geleden

Hello Frederik, Thank you for your review! If you have any more questions feel free to contact us.

Martin W.
IT Manager - Global Helpdesk in VK
Farmaceutica, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Top Marks

5,0 3 jaar geleden

Opmerkingen: I was looking for a Helpdesk tool for my small, but growing company, branching across multi-sites and countries and found a SaaS solution that I quickly realised will allow me to grow the system / teams and complexity as I need it to.
You can start with a really simple set-up but its complexity can grow to fit any company. This allows me to make changes as we grow without having to upgrade to other systems.
TOPdesk is modular which means you can start with some of the modules and then add them as your needs grow. It’s just a cost option and you’re ready to go.
When you purchase a product you want to be able to configure the system as your needs change and grow, with the training team on site to help your initial setup you go through some in-depth training allowing you to become the master of your system, with all the skills needed to make the changes yourself to the way you want it after the training team have left, no additional costs every time you need a change made.
TOPdesk support is second to none with timely solutions to your problems with most problems being resolved with first time fixes while on the phone.
Would I recommend TOPdesk to other companies? Yes without a doubt and if I was to move to another company who needed a helpdesk system the first team to call would be the TOPdesk team.

Pluspunten:

Topdesk can be as simple or as complex as you want / need it to be. It's ideal for small companies to large organisations, it will take it all in it's stride.

Minpunten:

I still find the idea of having to use third party software for complex reports. The reporting side is not its strong point.

Reactie TOPdesk

2 jaar geleden

Wow, thank you Martin for your top marks. We appreciate the feedback and compliments!