CIS Utility Billing

Excellent Utility Billing Software

Pluspunten:

The technical support staff is AMAZING! Very knowledgeable and professional. There are so many options and functions with this software. It is very detailed and there are so many different modules to help manage every aspect of the business. It also has very detailed reporting functions.

Minpunten:

Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.

Great Product, Even Better People

Opmerkingen: We have been able to streamline a lot of archaic processes by utilizing the modern features in the software.

Pluspunten:

The software is great but the biggest pro are the people. From tech support to managements to our Account Executive. Everyone goes above and beyond to at least get you an answer to your question, problem, or concern.

Minpunten:

Updates. We usually like or want the features or enhancements that are released but I don’t want to request an update every other week.

Less than stellar

Pluspunten:

Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well.

Minpunten:

Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem!

Sowco Water

Opmerkingen: CUSI has great tech support. I think that’s yalls big positive😄

Pluspunten:

This software is very easy to use and get the hang of. Tech support is top notch.

Minpunten:

Wish I could see the balances at first glance on shutoffs. Other than that, I don’t have many issues.

Love the Team!

Opmerkingen: Great! The overall experience is great. With every company there are glitches. But the techs try and get ya figured out as quickly as they can

Pluspunten:

I love the customer service team! It's pretty easy to use, and lots of info for questions.

Minpunten:

The bugs that seem to keep popping up, the functions that we thought we had and then find out reports are not there

CUSI Review

Opmerkingen: UMS is growing and keeping up with the changes and customer demands.

Pluspunten:

Ability to track so much-needed information.

Minpunten:

Report font size. Resize control panel/font.

Two Thumbs Up

Opmerkingen: More detailed customer information.

Pluspunten:

Tech support is so prompt and helpful. Our integration went pretty smoothly with the help of [SENSITIVE CONTENT] leading and keeping us ion track. Meter and consumption reports are extremely helpful. CUSI team always seems to be trying to make their products better.

Minpunten:

Any items currently requested are currently in development.

Change is hard, but is worth it

Pluspunten:

When we have needed help post implementation, CUSI was there to assist and has provided ongoing support, taken feedback and implemented enhancements that we needed.

Minpunten:

We have had some bumps along the way which were difficult, as is any change.

Great scalable software

Opmerkingen: Again this has been an easy software to learn and teach. CUSI has been able to customize where we needed it

Pluspunten:

Software is easy to learn and teach. Implementation was pretty easy as well

Minpunten:

There are some things that we would like to see improvement wise.

Great program

Opmerkingen: Great

Pluspunten:

Ease of use. Having additional features like tracking meters

Minpunten:

Some reports are difficult. Can not get all information from one report

CBSW - CUSI SOFTWARE

Opmerkingen: We began using this software in 2007 for residential natural gas services. The software is easy to use and manage. It also can be tailored for specific purposes and needs of our company, which is nice. It also interfaces with payment applications, Automated Reading Software and Web Services, which is a plus. Over the years it has worked well for our company, but we have come across alot of bugs recently. Because of our customization, updates sometimes do cause our company issues. Though tech support is available for assistance, you do get put into a call log. But for the most part, calls are returned the same day and problems/issues are addressed efficiently. If not, higher priority issues are passed on to the appropriate personnel.

User friendly Software backed by Outstanding Customer Service

Opmerkingen: With very little training I was able to begin using CUSI effectively and without frustration. When the system poses a challenge the Technical Support Staff is quick to respond and guide me through it; even making me a priority on billing days or read days! I have been unsuccessful in modifying a report (letter) that is produced for my late customers but have not been interested in paying for the modification; even so I have been able to use the letter currently in the system with satisfaction. Updates occur without interruption and there is a sense of confidence when sharing the information with a customer. I have recommended CUSI to other Cities and will continue to do so.

CUSI/Village of Millersburg

Opmerkingen: CUSI is a great software. We are a Village of 3,025 people and the software meets our needs. Cusi has always been great at customer service and technical support is outstanding. Several years ago, CUSI would have user meetings and I would go to the meetings. They seemed to schedule them at our busy time and I wasn't able to go. I did learn a lot at the user meetings and wish they would have them again. Overall CUSI is a great company and the software more that meets the needs of the Village.

Great Software, Amazing Service

Pluspunten:

It is so easy and convenient to sync the meter readings with this product. I have been using this since a while now and I also make sure I update this everytime a new update is available. The customer service in Particular is really worth mentioning. Very patient and well-trained.

Minpunten:

So far I have never had any negative experiences with this product and I hope I will never have any in the future. So I am only going to recommend this to all.

Positive Experiences

Opmerkingen: I had not worked with a computerized billing system, but found this one easy to learn. Many times I've been able to work through a problem because of the logical, common sense procedures in the programs. The positive, helpful attitude of the tech support staff is a real plus. The only con is the updates that throw an unexpected change, but with the helpful online tutorial & tech support, not hard to overcome those glitches. Everyone with whom I've dealt is friendly and supportive even though they know so much more than I about this system.

CUSI / CBSW

Opmerkingen: I have worked with Continental for over 16 years and couldn't ask for a better software company. The people are very friendly and always accomplish whatever I need big or small.
The program is user friendly and that makes it easy for someone to fill in when I'm not here which
is a peace of mind. The Company has expanded to be able to take care of everything you need
to run our water billing service from start to finish. Thanks Continental.

Cusi

Opmerkingen: I have used this product for water billing for over 5 years. It is easy to use and virtually trouble free. I would have appreciated more follow-up training. I think for the price of tech support - additional training to ensure I am using the program to its fullest would be reasonable. The written manual is somewhat difficult to navigate and tech support always involves a wait for them to call back. I can't imagine how difficult my job would be without CUSI. It is a great timesaver.

Just switched to CUSI and are very happy with the product

Opmerkingen: We just switched from an older billing software to CUSI and could not be happier. The data conversion team led by Phillip Stewart did an excellent job with making lemonade out of lemons. We would recommend this product to anyone. Also, the cost is reasonable compared to other programs but keep in mind that the amount of manpower time you save each day from CUSI's ease of use should be taken into consideration.....basically it pays for itself each year.

Harrisville Fire/Water Dept.

Opmerkingen: We here, in the little town of Burrillville, RI, are very satisfied with CUSI. Whenever there is an issue, which is very few, they immediately call back and work it out. It's user friendly. We're in the process of switching out meters to radio read. The transition is going smoothly. We also collect fire district taxes, which they have created special programs and custom reports. We're always recommending CUSI to other districts in RI.

Utility Billing Ease

Opmerkingen: CUSI's overall system is a decent program for water and sewer billing process. It would be nice to see the conversion of reports from the system to excel to show exactly what you need. Also, it would be easier to follow history of customers on accounts if the "location History" would show balances owing on individual accounts and if the accounts were in date order of occupancy.
Good program, but could use a few tweeks for my use.

CBSW

Opmerkingen: CBSW is easy to learn and a flexible software that meets our billing requirements at a reasonable cost. Technical support/Implementation personnel are knowedgable, patient and provide an excellant level of customer support. We are a small utility but bill Electric, gas, and water/sewer customers and CBSW has met all our billing requirements. The only thing I would like to see added would be a cancel/rebill capability.

Great Software

Opmerkingen: We have been using CBSW for about 5 years now and are extremely satisfied with the software and the support behind it, as well! The technical support is always there when we need them, which thankfully has been very few and far between! It has made it easier to do my job, with greater accuracy and speed! Would highly recommend this product to anyone seeking Municipal Billing Software!

User Friendly

Opmerkingen: I have enjoyed using Continental because it's so user friendly. I especially like the ACH function and Final Billing is a breeze. I would love to see some online tutorials since I work for a small company the only training I have received was from a previous employee and from Customer Support when I run into a problem, I know I'm not using all of options the software has to offer.

CBSW Review

Opmerkingen: The software is simple use and easy to navigate. Our company has numerous integrated systems such as our website which functions "live" and immediately processes and posts customer's payments. CUSI Tech Support is professional, responsive and knowledgeable. I recommend CUSI to any utility seeking to provide their staff AND their customers a convenient, easy to use software.

Great Software, Easy to Use

Opmerkingen: We switched from American Business Software to Continental Utility Solutions Inc. in 2009. The transfer of customer information went very quickly and smoothly. Customer service is always very friendly and helpful. We are so glad we made the switch to CUSI. The software is very easy to use and the reports are wonderful. We highly suggest this company!