PHP Live!

Flexible chat software that keeps improving

Pluspunten:

- Easy code changes for custom integration with Hubspot - Flexible interface to accommodate multi-brand environment - Internationalization options - Quick email responses from support - Reasonable cost

Minpunten:

We would love to see Whatsapp or FB messenger integrations as added channels

All the bells and whistles you'll ever need!!

Opmerkingen: Only have to contact someone regarding a billing problem they were fast in responding and helping me out.

Pluspunten:

I love how many functions it has. It's amazing how robust the software is for the price of the application. I love that it has business hours so incase your loved in via the mobil app, it automatically turns off requests after a specified time.

Minpunten:

The software has a lot of different customization but the layout and the organization it's not my favorite.

Left us high and dry

Opmerkingen: We had been loyal customers for years. All of a sudden we got a notice that we had less than 30 days to find a new solution because they were abruptly ending the hosted service. They would not refund the remaining months of our contract. They offered to give us the software to put on a host for free(but not really since we had months remaining of our contract). Sounds like the company is unstable.

Pluspunten:

This software was a good fit for us. It handled just chat and no CRM or ticketing tools that were overkill for our use. It gave us a hosted solution which was a need for our organization.

Minpunten:

Screen sharing would've been a nice feature.

Easy to Use, Good Support, Good Price

Pluspunten:

Their support is just stellar. They really listen to feature requests and will talk through ideas with you, not just reply with a stuffy automated response. They're also very quick/frequent with their software updates.

Minpunten:

The only thing I don't like is that anytime there's an update, there seems to be CSS changes. I know they're trying to perfect the system, but when the background colors slightly change every time we update the system, some of our team members realize there was an update and will subconsciously look for things that are broken/slow/don't work the way they expect. I'd also like to be able to promote individual users to have setup admin capabilities, instead of having one setup admin account that we all share credentials for (just the managers, that is).

Great Software, nice solution

Opmerkingen: We love the PHP Live solution, help us to open a near channel with our customers, we have always 5 stars on all our support chats, and is not only for our team is because the platform works and the clients loved as much as we love it.

Pluspunten:

Our company tries several programs to provide Live Support to our customers, and at the moment we try PHPLive we loved, it is easy to install, easy to configure, and most importantly easy to use. Our customers love our Support Platform and love more our chat system.

Minpunten:

The Upgrade procedure is not easy if you don't have the experience, you need hi-end support from some programmer or someone to know about PHP and MySQL to understand what files to save or replace.